Mercedes-Benz Of Tacoma

Service is abysmal. I called everyday for a week and never once was my call answered by the service department. I ended up contacting sales and the phone was answered in I called everyday for a week and never once was my call answered by the service department. I ended up contacting sales and the phone was answered instantly. Of course sales answers every time. So I had to go through sales if I wanted to get ahold of service. I’ve owned 5 Mercedes, and have purchased 4 cars from Mercedes Fife. I will never buy another one from this dealership. The service was completely unacceptable. Givanni was great though. He gave me his personal number and I was able to go through him. But the service department at Mercedes in general has been horrible to work with. I was told at one point that the main manager was DEFINITELY going to call me within the hour. He never called ever. They had my car for 3 weeks and had no loaners. Anyway, I’m all done with Mercedes. More

Thank you answering all my questions and addressing my issues. I had an excellent customer service experience! issues. I had an excellent customer service experience! More

Worst car buying experience of my life. It took 5 months and numerous ignored emails and phone calls to get the spare key from the dealership. There were also minor repairs needed, known at It took 5 months and numerous ignored emails and phone calls to get the spare key from the dealership. There were also minor repairs needed, known at the time of sale, that they failed to schedule and follow up on. More

Liz did a wonderful job with this visit. My appointment was the best experience so far with Mercedes. My appointment was the best experience so far with Mercedes. More

Always the best place to service your vehicle. Great people, great vibe. Thank you for your help! Great people, great vibe. Thank you for your help! More

Excellent communication, nice experience. Came in for a recall and had no issues. I’m personally in the auto repair business and have no complaints with the service I received at MB of Tacoma Came in for a recall and had no issues. I’m personally in the auto repair business and have no complaints with the service I received at MB of Tacoma More

I spoke with and visited several dealerships trying to find my car. Victor was the only sales person who worked hard to find me a car. On top of that he was patient, professional and went out of his way t find my car. Victor was the only sales person who worked hard to find me a car. On top of that he was patient, professional and went out of his way to make this purchase process as easy and pleasant as possible. Emil was thorough, professional and easy to deal with. I’ve already recommended this dealership to friends. More

Thank you for making a car purchase easy and fun. I love my new suv You all rock! I love my new suv You all rock! More

The purchase experience is smooth. I discuss with the salesperson and agree on a price over the phone, come to the dealership and pick up the car. I discuss with the salesperson and agree on a price over the phone, come to the dealership and pick up the car. More

Team of professionals with great attention to detail and very conscience of the patrons' time. very conscience of the patrons' time. More