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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

November 30, 2023

You failed me. I paid you well for not knowing the easy answer like you should have. More

by LOUISWATKINS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Kindle, Oscar Cerna, Monica Saechao, Emil Zakhrabov, Jose Alberto, Luke Stansfield, Liz Davis, Givanni Signorino, Alex Kalliainen, Randy Allen
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Dec 05, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 30, 2023

comfortable,professional,convenient Kindly staff,comfort costumer zone Great experience for service, great customer service Friendly person,great job More

by L3909
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
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Nov 30, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 29, 2023

This was a great experience. Oscar was fantastic. I look forward to interacting with him for my next visit. More

by ALIMODARRES
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Report | Print
Nov 29, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad Oscar was able to help, and we hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 29, 2023

The dealership is the best, and is always communicating with us so there is never any confusion when we pick up our cars More

by shawnsanderssunset
Recommend Dealer
Yes
Employees Worked With
Lizabeth
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Nov 29, 2023 -

Mercedes-Benz Of Tacoma responded

Shawn, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lizabeth and our team, and we look forward to working with you again. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 29, 2023

Luke did an excellent job with communicating the repairs for my car. He is one of the best advisors I have had at the dealership. More

by SUSANSTEWART4
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
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Nov 29, 2023 -

Mercedes-Benz Of Tacoma responded

Susan, Thank you for your business and this review. We're happy to hear Luke and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 27, 2023

The VAMC have a sprinter van there going over 7 months resolution to the problem after it was taken in for a battery issue More

by angus.frederick
Recommend Dealer
No
Employees Worked With
Randell
Report | Print
Dec 01, 2023 -

Mercedes-Benz Of Tacoma responded

Angus, We're sorry to read about the prolonged issue with your Sprinter van. This certainly isn't reflective of our commitment to efficient and effective service. We'd like an opportunity to address this directly and work towards a resolution for you. Please reach out at your earliest convenience. Thank you, Sarah Volz - Fixed Operations Director - 253-256-0006

November 25, 2023

Once there, service and response was awesome and all questions answered. However, before my appointment, for two days I was trying to chat with someone in service and ended up calling sales to get an an More

by KELLIEM204
Recommend Dealer
Yes
Employees Worked With
Monique or Monica
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Nov 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 25, 2023

Excellent all the way ? ? ?? Excellent experience, job well done, most of all they fixed the problem, two other shops can't find. ?? More

by MONKEYBAIT1
Recommend Dealer
Yes
Employees Worked With
Nicole
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Nov 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 24, 2023

Easy to make appointments and the service is good. The dealership is clean and friendly staff. More

by batangcasti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Report | Print
Nov 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 22, 2023

Jacob was fantastic during the purchase process! I’d definitely recommend the dealership to friends. More

by GHC.APPLICATION
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Jed Blanco, Jacob Fearn
Report | Print
Nov 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for recommending and for sharing your fantastic purchase experience with Jacob at Mercedes-Benz of Tacoma! We'll see you next time! Have a great ride!

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