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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

November 29, 2023

The dealership is the best, and is always communicating with us so there is never any confusion when we pick up our cars More

by shawnsanderssunset
Recommend Dealer
Yes
Employees Worked With
Lizabeth
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Nov 29, 2023 -

Mercedes-Benz Of Tacoma responded

Shawn, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lizabeth and our team, and we look forward to working with you again. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 29, 2023

Luke did an excellent job with communicating the repairs for my car. He is one of the best advisors I have had at the dealership. More

by SUSANSTEWART4
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
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Nov 29, 2023 -

Mercedes-Benz Of Tacoma responded

Susan, Thank you for your business and this review. We're happy to hear Luke and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 27, 2023

The VAMC have a sprinter van there going over 7 months resolution to the problem after it was taken in for a battery issue More

by angus.frederick
Recommend Dealer
No
Employees Worked With
Randell
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Dec 01, 2023 -

Mercedes-Benz Of Tacoma responded

Angus, We're sorry to read about the prolonged issue with your Sprinter van. This certainly isn't reflective of our commitment to efficient and effective service. We'd like an opportunity to address this directly and work towards a resolution for you. Please reach out at your earliest convenience. Thank you, Sarah Volz - Fixed Operations Director - 253-256-0006

November 25, 2023

Once there, service and response was awesome and all questions answered. However, before my appointment, for two days I was trying to chat with someone in service and ended up calling sales to get an an More

by KELLIEM204
Recommend Dealer
Yes
Employees Worked With
Monique or Monica
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Nov 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 25, 2023

Excellent all the way ? ? ?? Excellent experience, job well done, most of all they fixed the problem, two other shops can't find. ?? More

by MONKEYBAIT1
Recommend Dealer
Yes
Employees Worked With
Nicole
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Nov 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 24, 2023

Easy to make appointments and the service is good. The dealership is clean and friendly staff. More

by batangcasti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
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Nov 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 22, 2023

Jacob was fantastic during the purchase process! I’d definitely recommend the dealership to friends. More

by GHC.APPLICATION
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Jed Blanco, Jacob Fearn
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Nov 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for recommending and for sharing your fantastic purchase experience with Jacob at Mercedes-Benz of Tacoma! We'll see you next time! Have a great ride!

November 20, 2023

Nice service . Chris Lee always takes care of me. We definitely will come back again. More

by Neil zhu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee
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Nov 20, 2023 -

Mercedes-Benz Of Tacoma responded

It's fantastic to hear that Chris provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Neil, for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

November 20, 2023

Very helpful and friendly staff! Quick to answer questions and assist in any way they were able! More

by MART12170
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Delong, Benaiah Ellington
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Nov 21, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

November 18, 2023

Brandon is Amazing! ! I have to mention Chris Lee and Scotty as well! They make this place run smoothly. Top level service More

by LANCEHEPWORTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty is Amazing shows you how to operate all things in vehicle. Amazing service, Brandon Kindle, Chris Lee, Jose Alberto
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Nov 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Lance, please do not hesitate to let us know. We are always happy to help! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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