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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

December 10, 2023

Very quick and good with details She does a great job in customer satisfaction and communicates well More

by HHAMMOND03
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Monica Saechao
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words for Monica, and for taking the time to leave us this wonderful feedback! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 10, 2023

They were able to resolve a situation with my car quickly. They reversed a coupon for me. More

by DATHOMPSON60188
Recommend Dealer
Yes
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 09, 2023

Often Unavailable, when waiting a returned phone call you won't get one, diagnostic ran and still waiting to get the service weeks later. More

by MEKIVAH2
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 13, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 09, 2023

Excellent! The experience was great! From the time I dropped off to the time I left with my vehicle, I felt that Luke and the team had my best interest in mind! More

by Laurentipatton
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

Lauren, Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad Luke was able to help, and we hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 08, 2023

Everyone was very knowledgeable and professional. They asked me all the right questions which then allowed me to discover that Elise would be a better option for me than a purchase. No one ever press More

by PAMFISHERPROPERTIES
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Jose Alberto
Dec 08, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the 5-star rating! We're delighted to know Victor, Brandon, and Jose at Mercedes-Benz of Tacoma were able to assist you in finding the right option for your needs! We hope to see you next time! Enjoy your new ride!

December 08, 2023

Jacob was excellent to work with. Communication was great. Follow up has been great. I would recommend Jacob for anyone looking to purchase a Mercedes. More

by DABOOTSAN
Recommend Dealer
Yes
Employees Worked With
Jacob Fearn, Jacob Fearn
Dec 08, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know that Jacob provided excellent service and communication during your visit at Mercedes-Benz of Tacoma. We appreciate the recommendation, thank you for sharing your experience!

December 08, 2023

Very professional and courteous. He provided a very good and knowledgeable customer service. I will recommend him to anyone individual who may be interested in purchasing a nice like More

by ABIODUN57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benaiah Ellington
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Benaiah and hope you enjoy your new vehicle. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 07, 2023

I was happy to have a loaner car. As part of my service. We've bought all our cars from Larson. More

by SAHAUGEN59
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 07, 2023 -

Mercedes-Benz Of Tacoma responded

We really appreciate you taking the time to leave Mercedes-Benz of Tacoma this awesome review, thank you!

December 07, 2023

No one answers the phone. Poor customer updates on the status of my car. No updates on pricing either. More

by kamin93
Recommend Dealer
No
Employees Worked With
Liz
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 07, 2023

Everyone was very helpful and welcoming Tomari and Tyler were great to work with and look forward to continue working with them. More

by FOSWORKS
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 07, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know that you had a positive experience with our team at Mercedes-Benz of Tacoma. We'll pass on your kind words to Tomari and Tyler! We're looking forward to assisting you in the future.

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