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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

December 15, 2023

Always excellent service I can't imagine getting a better customer service experience other than Mercedes Benz dealership. I look to MB to take care of my car and they certainly do. More

by abbierenee950
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Monica Saechao
Dec 15, 2023 -

Mercedes-Benz Of Tacoma responded

Hi Abbie! We're delighted to know that you have consistently received excellent service at Mercedes-Benz of Tacoma. Our team is always here and ready to take care of your car needs! Thanks for the great review!

December 15, 2023

Everyone was super pleasant and helpful ? ? And accommodating to my schedule for drop off and pick up More

by VPS215
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 15, 2023 -

Mercedes-Benz Of Tacoma responded

Hi VPS! Thank you so much for your kind words! We're thrilled to hear that your experience with us was pleasant and that our team was able to accommodate your schedule for drop-off and pick-up. Providing excellent service and making our customers feel valued are top priorities for us at Mercedes-Benz of Tacoma!

December 15, 2023

Luke was very informative and open. Service was great all around and car runs so nice afterwards. More

by ALVINVALENCIA101
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 15, 2023 -

Mercedes-Benz Of Tacoma responded

Hi Alvin! Thank you so much for your kind words! We're thrilled to hear that Luke provided you with informative service. It's our commitment to ensure a positive experience for our customers, and we're delighted to know that your car is running smoothly after our service at Mercedes-Benz of Tacoma!

December 14, 2023

Everything was conducted by her as I expected or wanted. Because everything was done by her during the service as I expected and wanted. And she made me happy as I felt that I received good quality service More

by JISU.KIM.PARK
Recommend Dealer
Yes
Employees Worked With
Alexandria Kallianen
Dec 14, 2023 -

Mercedes-Benz Of Tacoma responded

We're delighted to know that you received the high-quality service we strive for at Mercedes-Benz of Tacoma. It's great to hear your expectations were met and even exceeded! Thank you for sharing this positive feedback with us.

December 14, 2023

My 2000 ML430 had been under the “care” of the best mechanic in my home town. In the mean time my ML was slowly deteriorating. The work done at Fife dealership restored this car back to prime shape, ru More

by MMB411@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Monica Saechao
Dec 14, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for trusting the Mercedes-Benz of Tacoma team with your vehicle! We appreciate your patience throughout the process and are delighted to hear that it was worth the wait. Safe travels ahead!

December 14, 2023

just typical average dealership experience no more to say typical dealership experiences. nothing special done More

by BBIJILE82
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 17, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 13, 2023

Very satisfied with dealership. Thank you for the use of the loner car. Will be returning for all required maintenance. More

by Jbwamc1
Recommend Dealer
Yes
Employees Worked With
Alex
Dec 13, 2023 -

Mercedes-Benz Of Tacoma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz Of Tacoma, we look forward to having you as a valued customer for many years to come! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 12, 2023

Friendly service department. But lack of parking and long hold times when calling Ahh.. thank you ?? More

by Wscotz
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 12, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. Please don't hesitate to reach out to me directly to discuss your concerns. We appreciate your business and hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 12, 2023

never again. They forced be to buy extra accessories that are useless. They refused to sell the car at the advertised price without these add on's. THEN they neve More

by SELAH98942
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Kindle, Scott Gerard, Jose Alberto, Luke Stansfield
Dec 15, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 11, 2023

It was a good experience and I would return in the future for more service More

by HYUN6017
Recommend Dealer
Yes
Employees Worked With
Emil Zakhrabov, Emil Zakhrabov
Dec 11, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for choosing Mercedes-Benz Of Tacoma! Congrats on your new purchase, and let Emil know if we can be of any more assistance! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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