Back

Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews

1701-C Alexander Ave E

Fife, WA

98424

Directions

By Type

3,040 Reviews of Mercedes-Benz Of Tacoma

December 20, 2023

Service Advisor, Luke kept me informed and was very helpful! Luke is an excellent advisor More

by SUSANSTEWART4
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for leaving Luke and Mercedes-Benz of Tacoma five stars, Susan! We look forward to seeing you again!

December 20, 2023

It was excellent and communication was awesome. No It's ridiculous to force clients to write a certain amount of words if you want a positive review More

by Carlyapple711
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know you had an excellent experience with us at Mercedes-Benz of Tacoma and appreciated our communication. We appreciate your feedback on the review process, too!

December 20, 2023

They were very helpful and answered all my questions and concerns You are being pushy with demand More

by CONNIE.56
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for your feedback and five-star rating, Connie. Please don't hesitate to reach out if there are any concerns we can help with in the future. - Mercedes-Benz of Tacoma

December 20, 2023

The customer service rep was friendly and kept me posted on what was being done and what other future services the car might need. More

by Juliet_cardenas
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Hey Juliet, thank you for the 5-star rating! We're glad to know our team at Mercedes-Benz of Tacoma kept you well-informed about your car's needs. We look forward to serving you again! Safe travels!

December 19, 2023

Took 5 weeks to get an appointment for a b3 service, very Disappointing. Service rep was courteous and easy to work with on the day of scheduled service. More

by Sacharlebois7794
Recommend Dealer
Yes
Dec 19, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 18, 2023

After waiting for two months to get my Windshield to the shop schedule appointment got there left my car For windshield install five hours later dealer call me and told me that windshield not installed beca More

by vadimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Allen
Dec 21, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 17, 2023

When I called to make my appointment, the appointment date was sooner than expected, and the service was completed sooner than expected, and the price I was quoted was exactly what I paid. Thank you. More

by MITJASPER
Recommend Dealer
Yes
Dec 17, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 17, 2023

Great service friendly relaxed environment Excellent service overall. I really loved taking my car to get serviced there More

by jktre0312
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 17, 2023 -

Mercedes-Benz Of Tacoma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz Of Tacoma! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 17, 2023

Took more than an hour after my scheduled appointment for them to look at it. Friendly and quick once they finally got to it. More

by APRILZIEGELE
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 17, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 16, 2023

Great customer service! ! Respectful of my time and needs. Chris provided the best possible sale experience More

by CRAIGG9529
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Dec 17, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you, Craig! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

...
16
...