Mathews Ford Oregon Inc

Continue to Provide Exceptional Service Service on my car was excellent-My car was returned cleaned - I received a full documented report-The cost savings were amazing. Professional team of Service on my car was excellent-My car was returned cleaned - I received a full documented report-The cost savings were amazing. Professional team of well trained service technicians. More

My Wife’s F 150. I feel like every time I go to the dealership for service. I can except to be treated with respect and honesty that’s the way it should be I’ve purc I feel like every time I go to the dealership for service. I can except to be treated with respect and honesty that’s the way it should be I’ve purchased a lot of vehicles there and had all the work done there. And the sales agents there are honest and trustworthy. They need to be a better at giving you a better deal I’m retired and on a fixed income. When I purchased my truck in October I think they could have given me a better price for my two trucks. You see my trucks had tinted windows vent shads bed cover and bug shield. And bed liner. I had to buy my bed cover and tinted window. They Wouldn’t deal on the bed cover bed liner vent shades and tinted windows and bug shield They got all that on my trucks when I trades them in I would like to get some credit for the things that I purchased on my trucks. More

It would depend on the type of service I was not happy with the customer service of the body shop department. The paint job was not the greatest, the overall body work was good. I was not happy with the customer service of the body shop department. The paint job was not the greatest, the overall body work was good. More

Great It’s my first time going to a dealership and I was really satisfied with how I was treated I love my new car thanks It’s my first time going to a dealership and I was really satisfied with how I was treated I love my new car thanks More

Blown head gasket Don't get sucked in by these guys. Single mother of two here, have never been able to buy from a dealership. After my divorce I worked my butt off to Don't get sucked in by these guys. Single mother of two here, have never been able to buy from a dealership. After my divorce I worked my butt off to build my credit so that I could finally get myself something nice! Which I explained to Rion upon meeting him. On December 29th 2018 I came in, told him exactly what I had to put down and EXACTLY what I could afford for my payments. Rion put me right into this beautiful 2013 Chevy Equinox with 76000 miles on it. When we started the vehicle it kind of had a little miss at first but quickly snapped out of it. I asked Rion and he assured me it was the "EcoBoost kicking on" Since I dont have much knowledge to this, I trusted that he was right. The vehicle was as is and they offered no other warranty with it. Rion seemed like a nice guy, I knew he had children himself and being the people truster that I am, I trusted that he wouldn't put myself and my two children into a vehicle that was not fit. So I went with it, qe started the financing. His first offer came back with payments OVER 200 what I told him i could afford. I told him no, he came back with another offer at about 150 more than what I told him, again I denied him and even offered up 50 more a month on my end. He finally came back with an offer right in my budget. He told me they ran through 3 banks to get to my offer. I signed my papers and left a happy camper! The next morning, when I got into my new vehicle, the dashboard told me that I needed to put air into the front passenger tire. It was cold, so I thought maybe that was it. No such luck. When I went to air it up, I noticed that the pin inside the stem of the tire was broke and that's why it had lost its air. Ok, no big deal. Small fix. Well fast forward to January 31st, I go out like normal to start my vehicle before work. Started fine, ran fine. When I went to leave, I checked through my engine info to make sure all fluids and tires were where they should be because it had been very frigid those couple days. Everything was fine. I was about a mile from my work and a code came across the dash that said Power Reduced to the Engine, there wasn't much of a difference in performance other than it was a little hesitant at accelerating. I get about a half mile down the road and the dash said Oil pressure low. Stop engine. So I pulled over a parked. Turned off the engine. I had it towed by AAA and confirmed that the head gasket was blown. I then had it towed to Mathews Ford for their inspection where he told me that it had no oil in it so that's what made the head gasket blow. Which I know to be a lie, because I was the one who drove it! I know that the oil was fine, I checked it! Anyways they plan to do nothing to make this right. They want me to pay $4000 for them to put a used motor with no warranty or $6000 for a used motor with a warranty into the vehicle OR trade the vehicle in with negative equity on something else. Also, when I reviewed my credit, he didnt run my credit through 3 banks like he told me he did. He actually ran it through 8 different finance companies! My credit took a MAJOR hit because of this. All of my hard work, right down the drain because now its going to be impossible for me to get another vehicle. Do yourself a huge favor and stay away from this place!! More

Worst experience imaginable I have received the worst service one could expect from Mathews collision center. I was recommended by my insurance to go to Mathews after a tree fell I have received the worst service one could expect from Mathews collision center. I was recommended by my insurance to go to Mathews after a tree fell on top of my Truck. The accident happened on July 1, 2018. As of October 19, 2018 my truck still isn't repaired correctly. After 2 months I was told my truck was completely repaired. After picking it up and taking it home I discovered well over a dozen major/minor issues. I had peeling paint, broken glass all over the interior, incorrectly installed seatbelts, leaking sunroof, headliner falling down, door seals falling down, exposed wires, interior covered in over spray, outside of the truck was covered in over spray, incorrectly installed windshield wiper blade holders, pry marks left on body trim, glass blowing out of my air conditioned seats, ect. I returned my truck as soon as they could get me back in. While I was waiting for Mathews to schedule my return my truck sat through a few rain storms. During each rain event my interior got drenched from the leaking sunroof and failed roof seam. The water soaked my door speakers, ran into my dash vents, into my glove box, into my interior fuse panel box, and eventually onto my floor. After Mathews having my truck for another month I received my truck back for the second time. This time many of the issues we're repaired but still not completely corrected. I still had over spray paint all over the inside and outside of the truck. Loud wind noise from the sunroof. Wipers still incorrectly installed. When I took my truck back for a third time I met with both body shop mangers and a rep from my insurance. As we did a walk around on my truck so I could point out the continued issues the manager asked to buy my truck. I felt he understood this truck was really screwed up by there work and would be a problem truck for both of us for ever. I felt some relief that Mathews was finally going to make things right and do the right thing. Boy was I wrong. Dan the manager set me up with a salesman. They looked over my truck and offered me 15,000. I laughed because that's how much money Mathews had just put into my truck. I pulled up Kelly Blue book value and it had my truck between 19,000 and 23,500. They weren't trying to help me out. They were trying to rip me off more. Mathews was just trying to make more money of my misery. They came back to me and said there top dollar was 19,000. They refused to negotiate on the only truck they had on the lot that was in my price range. To conclude I have been with out my truck for 3.5 months. I have had to miss out on work and overtime having to run my truck back and forth. The stress and fustration from this has taken it's toll. Do your self a favor and never go to Mathews Ford Collision. More

Turn signal bulb New female service employee is wonderful. Price was super cheap. Done in timely manner. Waiting area for service is nice too. Thank you for providin New female service employee is wonderful. Price was super cheap. Done in timely manner. Waiting area for service is nice too. Thank you for providing wonderful service More

Friendly Service This was my first time using Mathews Ford for service. The staff was extremely friendly and welcoming. The lounge was very nice and comfortable. Se This was my first time using Mathews Ford for service. The staff was extremely friendly and welcoming. The lounge was very nice and comfortable. Service was prompt and the cost was fair. More

The Works! Very polite and thorough in explaining the service neede. Very professional and mu service was performed in a vey timely manner allowing me to return Very polite and thorough in explaining the service neede. Very professional and mu service was performed in a vey timely manner allowing me to return to my office on time. More

service Jessica in service explained everything that was done and went over all the inspections with me. I was brought in immediately and was completed in a Jessica in service explained everything that was done and went over all the inspections with me. I was brought in immediately and was completed in a timely manner More