Mathews Ford Oregon Inc

Now Baumann Ford - Had my mustang at the service dept. for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The part for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The parts dept. confirmed aftermarket was avail same day and was willing to order the part. Instead they took the diag money and sent us packing. I called the Ford dealer on the other side of town, made the appt and they already ordered the part. Extremely poor service to refuse service and still take my money. I have been in service for many years and aftermarket parts are commonly used in dealerships, even though it changes the warranty. Prior to making our appt we were even told we would need to sign a waiver in order to use aftermarket parts. More

I have purchased 6 vehicles from this place and have always been treated great until two weeks ago. Made an appointment for an oil change in my 2021 F-150. Put my keys in the key drop as instructed. always been treated great until two weeks ago. Made an appointment for an oil change in my 2021 F-150. Put my keys in the key drop as instructed. Went back late that afternoon and was told they forgot about my appointment. Not sure if I will be back in the future. More

Took 2020 Escape in for it’s first service. Was able to schedule quickly, and work was completed within their estimated time frame. Was happy with experience. schedule quickly, and work was completed within their estimated time frame. Was happy with experience. More

Service time was a decent/usual amount of time..Friendly treatment while I waited to get my 2018 Escape serviced..Used my coupon which was sent to me for said service..and given a card for a free car wash. treatment while I waited to get my 2018 Escape serviced..Used my coupon which was sent to me for said service..and given a card for a free car wash. Thank you.. More

Like the service. But don’t like customers parking lot. Too small , get door dings. Like the quality of service, compared to other dealerships. Would recommend highly. Too small , get door dings. Like the quality of service, compared to other dealerships. Would recommend highly. More

The only reason I am giving this dealership 1 star, is you cannot go any lower. I took my car there for service today, and they refused to service my vehicle after I complained about their new policy rega you cannot go any lower. I took my car there for service today, and they refused to service my vehicle after I complained about their new policy regarding loaner vehicles. I also felt uncomfortable there because the employees were not social distancing for each other or the customers and were not wearing masks effectively. I observed masks around chins, noses not covered, masks so loose to clearly not be effective. I will NEVER go there again. This is not the first problem I have had with this company. They have horrible customer service in their service department. More

Absolutely worst business, let alone car dealership, with which I have ever done business. These people have lied to me about the car they sold, lied about service they've done on it. Thankfully, I caught which I have ever done business. These people have lied to me about the car they sold, lied about service they've done on it. Thankfully, I caught them and was able to keep from paying ridiculous unnecessary costs. They lied about needing extra insurance when I purchased it. I have never, ever dealt with such horrific people in my life. Unfortunately, I can only choose one option below, either sales or service, but both sales and service are lacking greatly. If I could rate them zero, it a negative number, I would do so. While I used home delivery once, I had to practically beg for it. I needed it before and they wouldn't help me, although I was working 12 hour days, 7 days per week. I had to drive out to pick up my car from an empty lot at midnight, alone. I'm a female. The neighborhood is somewhat sketchy. The only reason they picked it up this time is that I told them I'm disabled and had to. I had it towed once. My friend suggested I ask them about having them do it. They never offered, although they knew my situation. More

Great service! Love our new truck,and Justin very helpful with all our questions! Never a problem with their service at Mathews Ford in Oregon. Our "go-to" place for the best vehicle deals! with all our questions! Never a problem with their service at Mathews Ford in Oregon. Our "go-to" place for the best vehicle deals! More

Oil change and tire rotation was performed as I requested. Work was completed in a timely manner. Extremely satisfied with the work that was done. requested. Work was completed in a timely manner. Extremely satisfied with the work that was done. More

Service experience Purchased a used vehicle from a family member and needed it checked over. Fast and friendly service. Called me with updates. I lost my husband of 27 y Purchased a used vehicle from a family member and needed it checked over. Fast and friendly service. Called me with updates. I lost my husband of 27 years and needed to feel not taken advantage of . I feel all should take there vehicles to Matthews. More