Mathews Ford Oregon Inc

warranty repair work Ray has been awesome to work with on getting repair work done on my vehicle and has continued to go the extra MILE to ensure that my truck gets fixed Ray has been awesome to work with on getting repair work done on my vehicle and has continued to go the extra MILE to ensure that my truck gets fixed in a timely manner and with little to no inconvenience to me!!!! More

Truly appreciated the picking up of my vehicle for routine service and returning timely. Great job. I hope you continue with this valued service beyond Covid 19. routine service and returning timely. Great job. I hope you continue with this valued service beyond Covid 19. More

Excellent service from Ray and Dave in Mathews Ford Oregon service department, as usual. They pay attention to detail which enhances their service. The essence of great service is paying attention to a Oregon service department, as usual. They pay attention to detail which enhances their service. The essence of great service is paying attention to all the details! Thank you... More

replace brakes and rotors The service technician was very knowledgeable and showed professionalism in her encounter with me. The experience was not stressful at all to me and The service technician was very knowledgeable and showed professionalism in her encounter with me. The experience was not stressful at all to me and i was confident that they would fix my problem. they also took me home and then picked me up when the job was finished..very appreciated!! More

It was a great help to have them both pick up & drop off my car. They were especially kind when I needed to get my car back quickly due to my mother passing away earlier that morning. I'm hoping the rush, t my car. They were especially kind when I needed to get my car back quickly due to my mother passing away earlier that morning. I'm hoping the rush, though, didn't cause them to forget anything as now my Escape has a rattling sound coming from underneath, like something's going to fall off, as I go down bumpier roads. I don't know much about cars, but I thought new shocks & struts would give it a smoother, quieter ride. Ann More

I was very satisfied with the service experience. They communicated well and in a timely manner. Everything was clean and socially distant. My vehicle was ready when promised and the price was reas communicated well and in a timely manner. Everything was clean and socially distant. My vehicle was ready when promised and the price was reasonable . More

very satisfied The dealership is accommodating and responsive. Ray in Service is always very helpful and works to get problems and service issues resolved in an effi The dealership is accommodating and responsive. Ray in Service is always very helpful and works to get problems and service issues resolved in an efficient manner. More

very poor customer service and your pre delivery inspections Dan Steinhauser is very unreliable and has no trouble being dishonest with your customers. I also spoke with your parts department and he seemed very Dan Steinhauser is very unreliable and has no trouble being dishonest with your customers. I also spoke with your parts department and he seemed very nice and said either himself or Dan would get back to me and neither one has. I purchased the car on 3-3-2020 and it was a GT 500 and I purchased it and drove 4 1/2 hours to trailer it home. I also emailed Brian Shephard on 4-10-2020 at 8:27 am with no response. my next call is to Ford. I own a business that we currently own over 26 Ford pickups and I have never received this poor of customer service. More

Excellent service has always. No issues with scheduling Ray gets me in and is always a pleasure to work with and will continue to bring my cars here for service. Ray gets me in and is always a pleasure to work with and will continue to bring my cars here for service. More

never again massive oil leak from engine leaving huge oil spots everywhere i go, nothing mentioned of the oil all over the engine. check engine light on, no metio massive oil leak from engine leaving huge oil spots everywhere i go, nothing mentioned of the oil all over the engine. check engine light on, no metion either. you would figure even captain obvious would see that. More