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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

January 02, 2019

Great experience! Charles was super nice and helpful. Thanks Masters for the easy stress free experience. Bo is a friendly and knowledgeable sale associate. Will be doi More

by Sookis1747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Bo Starke
Jan 03, 2019 -

Master Buick GMC responded

Thank you very much for taking your time to leave us a great review. I’m glad that Charles and Bo were able to provide you with such a great experience. Feel free to stop in again and please let us know if you need anything! Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 01, 2019

A great place to buy a vehicle Mr Cooper was an excellent salesman. He was very kind, attentive, respectful and friendly. The gentleman in the finance department was also very ple More

by LINDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
Jan 03, 2019 -

Master Buick GMC responded

Congratulations on your purchase, Linda! Thank you for letting us know how your experience was and for choosing Master Buick GMC. I will be sure to share your feedback with Eric, and please let us know if we can ever help you in the future. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 01, 2019

Terrible service Worst service ever! Ate in my car and left trash behind. No call back from David from warranty company after they called him 3 times. More

by AMPRICE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Truitt
Jan 01, 2019 -

Master Buick GMC responded

We take our customers concerns seriously and will research your experience as it is out of our character for our service team. We are extremely sorry for the inconvenience we caused you and thank you for taking the time to let us know what happened. Kathy Hensley Owner Master Buick GMC

January 01, 2019

Diesel Fuel Leak The Service Center diagnosed the problem almost immediately. The work was started and ended (Thanks to a skilled mechanic’s dedication including some More

by Duramax Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 03, 2019 -

Master Buick GMC responded

Thank you for sharing your feedback with us. Dave and our service team will be thrilled to know you were fully satisfied with your service experience. We appreciate your business and we look forward to assisting you with any future vehicle needs. Thank you. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 31, 2018

GMC Sierra Service The service recall performed on my truck was completed quickly. The service department staff kept me informed of the progress of the repair. Excelle More

by KCORBIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 03, 2019 -

Master Buick GMC responded

We appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. Please come back and see us again in the future with anything else you might need. Take care! Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 30, 2018

The service department was outstanding Went in for my appointment and the representative met me at the service dept. took my vehicle in and work was started right away. The vehicle was re More

by HUGHMYERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Dec 31, 2018 -

Master Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 30, 2018

Not happy I didn’t like how it was handled and delt with they weren’t very professional and didn’t call me when they said they would I had to do it More

by Victoryinjesus49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Dec 31, 2018 -

Master Buick GMC responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 30, 2018

Friendly. Dependable. Professional. When your car is at Master they keep you informed as to its progress. They give you an accurate estimate of the cost and when the parts will be in an More

by Adman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Hensley, Will Schafer, Frank Ward, Nicole Rowell, David Truitt, Phillip Towns
Dec 31, 2018 -

Master Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Master Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 29, 2018

Felt welcome Everyone was very friendly and helpful - Roscoe was great to work with and look forward to working with him in the future. Overall good experience More

by rhadi128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roscoe Peace, Keith Stone
Dec 31, 2018 -

Master Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 28, 2018

No pressure on me. Love the way Rob Dickinson, my sales consultant, and others treated me. We have purchased from Masters before and we will continue to go back. Thank More

by Fdbgmurray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Hooker
Dec 28, 2018 -

Master Buick GMC responded

Congratulations on your Acadia! I’m very glad to hear that your experience with Rob has been very positive. We appreciate your continued business and loyalty! If you have any further needs, do not hesitate to come back in for a visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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