Master Buick GMC

Airbag replacement Getting the appointment for airbag recall was not overly long. Dealt with a very cheerful young man named David. He got me in and out in a very reas Getting the appointment for airbag recall was not overly long. Dealt with a very cheerful young man named David. He got me in and out in a very reasonable amount of time. More

Eccellence! We were shown great service and great workmanship. We had our Granddaughter in hospital and were given a car to use while waiting for ours. We were shown great service and great workmanship. We had our Granddaughter in hospital and were given a car to use while waiting for ours. More

Very good I wish that they could found the problem earlier with the corsion of battery and cable earlier they couldn't have been checking that in the pass I wish that they could found the problem earlier with the corsion of battery and cable earlier they couldn't have been checking that in the pass More

routine service Once again Eddie Owenby and wade Howard made me feel part of Master family. Recall part was in stock and ready for me (thanks to Porsha) and reminder Once again Eddie Owenby and wade Howard made me feel part of Master family. Recall part was in stock and ready for me (thanks to Porsha) and reminder call was good reminder. Especially liked the loaner car so I could still go and volunteer. Brad in service is always helpful in answering questions. Listens to my concerns and goes over work that I expect to have done. So glad I bought my new Regal TourX from Master. Buick needs to advertise this fantastic car!! Thanks for the personal attention...means a lot to this 70+ Year old. More

Best prices in town. I have purchased three vehicles from Master GMC. The experience is always outstanding. Bill Whitten was my salesman. He is honest, straightforward, an I have purchased three vehicles from Master GMC. The experience is always outstanding. Bill Whitten was my salesman. He is honest, straightforward, and no pressure. I always leave feeling like I got a good deal. More

Invisible man I scheduled a service for a factory recall, a defective light in my center console, I arrived and all the employees in the service center were busy. T I scheduled a service for a factory recall, a defective light in my center console, I arrived and all the employees in the service center were busy. There were four male employees ( three caucasians and one African-American) in the room, the female receptionist was not at her desk. I only mention the race of the men to rule out a racial issue. They were so busy in approximately a ten minute span none of the four employees took the time to acknowledge my presence, ie “ I’ll be with you in one moment”, “One moment”, “Good Morning” or a combination of the three. I walked towards the lobby in frustration, to cancel my appointment even though I’m in the building, after taking off from work to get the maintenance completed, and no one saw me or care to do their job and assist me. A perfectly grey haired man with a really nice Master Buick polo shirt ask me what was wrong. I replied, “you can see me, I thought I was INVISIBLE because no one in the service center can see me, I explained, I’ve been waiting for ten minutes and no one cared to assist me. He replied, “COME WITH ME, I’LL GET SOME HELP’. We walked to the serivice center and he said someone assist this gentleman. Do everyone have to talk to the perfectly gray haired guy to get service at Master Buick? Later, I was informed that the faulty light in my center console may take up to three hour to trace at over $100 an hour.and my extended warranty would not cover because a part isn’t needed. I couldn’t help but think “is this pay back”. I’m pretty sure that wasn’t the case that was just my thought. Everything else was great. SOME TIMES RACES ARE WON OR LOSS DURING THE START. Thank you perfectly gray haired gentleman and Mrs. Cox for kind and courteous assistance. More

Great service Mr Charles Williams handled everything in a very professional manner. I was well pleased. Thanks a lot and I look forward to doing business with you i Mr Charles Williams handled everything in a very professional manner. I was well pleased. Thanks a lot and I look forward to doing business with you in the future. More

traction control issue Very nice to deal with David Truitt. Very helpful with this issue. They tried very hard to duplicate the issue many times with several folks trying. Very nice to deal with David Truitt. Very helpful with this issue. They tried very hard to duplicate the issue many times with several folks trying. More

Excellent customer service I had an issue with my tires The team member in the service Center really made me feel at ease and took care of the issues.I can't remember his name but he was extremely concerned The team member in the service Center really made me feel at ease and took care of the issues.I can't remember his name but he was extremely concerned and helpful. More

srrvice I have been dealing with Pontic master for almost 20 years. Always enjoy the quality of service provided by Philip Towns (service manager). The entire I have been dealing with Pontic master for almost 20 years. Always enjoy the quality of service provided by Philip Towns (service manager). The entire staff is professional. More