Markosian Auto

I went to Markosian after my son suggested it might be an option for me to get a decent car. A friend had purchased a car for me then filed bankruptcy listing the car I had, a 2015 VW Jetta TSI. A car I had option for me to get a decent car. A friend had purchased a car for me then filed bankruptcy listing the car I had, a 2015 VW Jetta TSI. A car I had purchased for $12995 from a dealership in Oakland, California with 29380 miles on it. At the time I lost the VW, It had 220000 miles on it. Never had one mechanical issue with it. So, after losing my Jetta, I went to Markosian of Logan, Utah. I told them that I needed a reliable car that got great gas mileage as I used my car in conjunction with my employment. They found a 2012 Ford Fusion. The car had over 100000 miles on it. From day one, the car had transmission issues. No car should shift gears at over 4000 rpms, especially not cars made after 2000. I brought the issue to the dealership and they wanted me to take it to their preferred repair shop, the shop they have repairs done at. I found out that shop had no appointments available for over two weeks. I went back to Markosian and they had me take it to the dealership to have reprogrammed the PCM and the TCM for the adaptive transmission. The car still shifted at higher rpms. After complaining several times that the issue wasn’t resolved and that I was only getting 383 miles per tank, a ridiculously low amount of miles on a car that’s supposed to get 27 miles per gallon, Markosian agreed to take the car back, claiming their goal was customer satisfaction. This was after I had to have the windshield wiper reservoir replaced as well. Next, I got into a 2010 Ford Escape with over 118000 miles on it. I’ve owned three Ford escapes between 2001 and 2005. All had the 3.0l dual over head cam V6 motor and were great cars. Average mileage per gallons was 25 to 27 miles and the towing capacity is at 3500 lbs. This 2010 has the 2.5 liter 4 cylinder motor in it. it is too small of a motor for a midsize SUV. Since day one, I have had nothing but problems with the car. The car changes gears at a high rpm, loses power when climbing a hill and barely gets 20 miles per gallon unless you’re on extremely flat ground. So far, I’ve discovered that the head was replaced, something that was not disclosed to me at the time of purchase, I’ve also discovered that even though they claim the car was never involved in an accident, it’s a lie. Noticeable indications of this are that bumper clips that hold the front bumper on are missing or broken, misaligned hood, windshield seals not replaced properly and instead household foam door sealer used to stop air flow. Damage to the under carriage indicating possible structural damage. More issues I have encountered are yet another broken windshield wiper reservoir needing complete replacement, a non functioning ac unit, which now the service department says is a voided issue because I unknowingly recharged the ac system with refrigerant that has a sealer additive to it, imagine no ac in over 100 degree temps, interior trim and door handles missing clips and screws that hold essential parts to the vehicle. Cracked and or damaged interior trim pieces which were replaced, incorrectly installed and or forced into place when the car was taken apart to install their tracking device and ignition kill module. I’ve brought these issues to the attention of the service department as well as Markosian and the general attitude is one of devil may care, buyer beware, you get what you pay for. They act as though they have done me some great favor selling me a car for almost $12,000.00 that at this point every mechanic I’ve spoken too says isn’t worth $6000.00. What angers me off more than anything is their real lack of concern for the safety and security of people buying vehicles from them. They take advantage of people and claim they are helping rebuild credit by financing you are car with high mileage that has obvious mechanical issues This morning, I contacted the financial department, (their in house financing department) and told them I wanted to cancel my service agreement which I pay an extra $82 dollars a month for. They told me I had to go through the dealership I bought the car through. I spoke with Elliot up in Logan and was told my service agreement is non transferable, and can not be cancelled. I was told it was non transferable. No one ever said I couldn’t cancel it. Next I’m told I have to speak to Mike who is ironically out of town. I’ve also recently discovered that there is a big warning sign that appears when my file is accessed that says no one is allowed to authorize any repairs. In my opinion, the only reason this business even gets one star is because initially, Mike, the manager at the Logan store did make attempts to resolve a few issues with the Ford Fusion. But, once he realized I was smarter than the average customer and had enough sense to ask the questions I needed answers to by a certified mechanic and other dealerships, his attitude has changed towards me and is now one of intolerance, and as though he has washed his hands of any issue that I might have. My strongest recommendation is that not only should people not do business with Markosian, but also that the dealership should lose its business license and ability to sell cars in Utah period. This dealership gets cars from undisclosed auctions, fixes them to the point of them running and then sells them at prices that would indicate they are in much better condition than they actually are. I will promise you that they do not have one car that will not face mechanical issues either before it hits one of three lots they have, if not shortly after. To think that I put $900.00 down on this piece of garbage and have already put over $400.00 into it out of my own pocket and haven’t even had the car for a full month is absolutely ludicrous. As far as I’m concerned, Markosian are the biggest crooks in the car industry that I have ever had the misfortune of trusting. Update; I was contacted by Melissa whom works for Markosian in an effort to try and resolve some of my issues. I commend her efforts but the fact remains, her superiors are limiting her ability to resolve my issues, Ie; the AC unit not working. I’m still waiting to see what efforts they will make to resolve the non functioning rear window on the drivers side and the windshield wiper reservoir not holding windshield wiper fluid. We shall see how this turns out. As of the moment, I’m in limbow More

Absolutely Horrible. The salesperson will lie to you make you think your getting a great deal all the way up to the part where your signing all the paperwork. TAKE YOUR BUSINESS SOMEWHERE ELSE!!! Please save you think your getting a great deal all the way up to the part where your signing all the paperwork. TAKE YOUR BUSINESS SOMEWHERE ELSE!!! Please save yourself the extra time and money. Very upset and will never do business with them again. People who do me like that have no respect from me. More