Mark Wahlberg Chevrolet

Unfortunately, the communication with this dealership needs improvement. I’ve learned a costly lesson on “Your price” verses actual cost. Please before signing anything review your deal on paper. needs improvement. I’ve learned a costly lesson on “Your price” verses actual cost. Please before signing anything review your deal on paper. More

Traded in my used truck for a low mileage 2018 truck. We both agreed on an out the door price, signed the purchase agreement and off I went in the new truck. The loan went through no problem. They call back both agreed on an out the door price, signed the purchase agreement and off I went in the new truck. The loan went through no problem. They call back a week later and said they made an error in calculations on the purchase agreement and I owe 2000.00+ dollars. They refuse to do the title work until I pay up! More

WOW... when they strive for unprofessionalism, they hit it out of the park. I called asking for a sales associate and was told that she "fled the country". He continued with this BS about the election an it out of the park. I called asking for a sales associate and was told that she "fled the country". He continued with this BS about the election and she had to leave immediately. He thought he was center stage at the discount comedy club for the hard of hearing instead of selling cars at a "reputable dealership". So then I get internet sales manager and explain the "comedy" act of one of their associates and how it was demeaning, irrelevant, and not any way shape or form for sales. He agreed. He was given specific information on which vehicles I was looking for and how to reach me through email. A few hours later I get a call from some "fleet sales" "weasel" person asking what I wanted. Well since you asked, someone with the ability to listen, do their job and come through with something. I said I gave specific descriptions of the vehicles I am looking for to the last guy and he said he was in internet sales. I said I didn't care where he was from, and he was told to contact me via email only. Fleet sales guy (spineless waffle guy) started back peddling. I explained "Chuckles the Ignorant Clown Side Show Act" and was told that he couldn't control others at the dealership. I asked if he was a manager and he said no. I asked to speak to his manger, who was out for the day. Called back and got the receptionist- asked wanted to speak to manager and got put through voice mail. Explained why I was upset and she didn't understand, explained I wanted to speak to live person. She put me through to her bosses voice mail. Weasels manager called back and after saying that he was told I was upset and his sales associate was very upset as well. I explained how the service was there so far and he seemed to understand what was wrong. Ironically he has the information on the truck, color, etc. He said that he needed more information and that is why they called. I explained Weasel said he didn't have anything, yet his boss mentioned the truck, style and color I was looking for. The additional information could have been obtained via email, but I digress. Does anyone there listen? Any one able to do customer service in a professional way. I was wanting two vehicles to begin with, and wanting to add a few more here after the first of the year. But these people got "jokes", a case of the "pass the potato", along with the "I don't know" and of course the most important "It is not my job". How they even seem to work together to get inventory to sell a vehicle to luring in customers is beyond me. I am wondering what Mark Wahlberg would think if he heard these calls (they are recorded). Not a good investment with service like this. Fleet sales manager is to send me information. I hope he gets control of the sales team before it is too late. More

brought my 2009 Chevrolet Tahoe in worked with Mark Evans because it was showing check right rear tire tried relearning the sensors problem still occurred took it back then he said i think you have more than because it was showing check right rear tire tried relearning the sensors problem still occurred took it back then he said i think you have more than a tire sensor problem im gonna need my front end guy to look at it which he couldnt do that day i was like fine then im taking to my dealer back home and have them figure it out had them replace the sensor and haven’t had a problem since clearly Mark Evans doesnt know anything about Chevrolet’s would not recommend working with him. More

Amazing customer service Hands down the best car buying experience I have had. Mark wahlberg Chevrolet went above and beyond and made it possibly for me to get the car of my d Hands down the best car buying experience I have had. Mark wahlberg Chevrolet went above and beyond and made it possibly for me to get the car of my dreams. They had exceptional staff who were at the top of their game and willing to do whatever it took to get me my new car. I will defiantly be going back. I highly recommend them if you’re looking for a new car. More

Mark Wahlberg Chev. Sucks !!!! Use to be Bobby Layman I went to Mark Wahlberg( use to be Bobby Layman) , day after car stalled . Noticed the carpet has had work done or something . Week later it stalled I went to Mark Wahlberg( use to be Bobby Layman) , day after car stalled . Noticed the carpet has had work done or something . Week later it stalled again. Messaged salesman both times it stalled . Had reply just first time. Wipers fluid didn’t work. Took in to service , had car for nine days, fixed wiper issue and said they would work on having carpet fixed later because the finance company didn’t want to complete loan if I wasn’t happy and car wasn’t in my possession . My old car was accidentally paid off when I was told loan had to be complete in order for that to happen. Was called to tell me I need to call finance company and tell them car had driver confidence package it didn’t have , a few days later I called them and said I didn’t want car, was told I was correct about not having package . Was given in writing how much they will mail me a check for , then told a few days later the sales manager made a mistake and not going to get that much because he didn’t know car was paid off , even though I told him it was and even though he is the one who said I couldn’t get my car back because it was sold . Was told by general manger that sales manager was wrong 1. That car could be paid off before loan complete and 2. That he made a mistake about amount he gave in writing and signed .... More

Bought a car not at all what it was supposed to be they lied Never will buy anything else from them and I'll make sure to tell everyone what a xxxxty dealership they are crooks thieves and liars won't take a car Never will buy anything else from them and I'll make sure to tell everyone what a xxxxty dealership they are crooks thieves and liars won't take a car back its nothing like they said now I'm filing a case against them and cancelling my loan the car was destroyed before I got it apparently hotrodding by some idiot called salesman several time a couple days later no answer nobody called until they knew I was bringing it back no customer service at all!!! I'm part of the largest laborer union in the world and we boycott services and businesses that screw over our brethren this will be one of them after our voting tonight they won't get away with it More

Service department I leased a 2015 Silverado from Bobby layman and they gave me 4 free oil changes and tire rotation as part of the deal on June 29 I made an appointment I leased a 2015 Silverado from Bobby layman and they gave me 4 free oil changes and tire rotation as part of the deal on June 29 I made an appointment to get my oil changed and tires done. The service righter advised me of a simple call that they would take care of would only take an hour and a half to do 2 hrs into it while waiting they advised me that Their was only one tech I could have waited longer but my time is very important to me so I asked for them to bring my truck to me and I would go elsewhere when he brought my truck up their was a lady in the parking lot who dropped her car off two days ago for an oil change and they had to put her In a rental because they lost her keys More

Paid 400.00 to service heater relay Paid 400.00 to repair heater relay an wire harness an now they want 288.00 to fix samething.called service manager twice with no return call back. Paid 400.00 to repair heater relay an wire harness an now they want 288.00 to fix samething.called service manager twice with no return call back. More

Not about the customer at all! Went to dealership to see about a used Kia Sedona van. We were told it had never been in an accident and had a clean carfax. Their own pictures and Went to dealership to see about a used Kia Sedona van. We were told it had never been in an accident and had a clean carfax. Their own pictures and video revealed that there was damage to the rear bumper. The sales manager told us that it was hit in their parking lot and he had it fixed before any sales people knew. He didn't even know the pictures and video were on their own website. We were told it had been completely detailed but we found spilled drinks all over the rear seats. When we had an agreed upon price, the price had misteriously gone up. Then they managed to lose the 2nd key. This dealership doesn't care about the customer only the monthly numbers. They lie just to get the sale. More