Mark Wahlberg Chevrolet

POOR Customer Service Bobby Layman Chevy 1 out of 10 SERVICE. I showed up at 6:27am as they told me to drop the car at 6:30 so it would be done in the time I needed it back by (3:00pm). At 6:35 they w SERVICE. I showed up at 6:27am as they told me to drop the car at 6:30 so it would be done in the time I needed it back by (3:00pm). At 6:35 they were still not opened so I called the phone number and asked when service opens.....the lady said "They open at 6:30 and should be there soon, I know it is late but normally around 6:30. I live in Ashland Ohio and dive 1.5 hours to get here and can be on time...so can they. They opened at 6:37 ? Then the guy ROB had a horrible attitude. I was surprised how negative he was. I joked a little and....nothing......Then proceeded to tell me for my recall and special note would be a 99.00 inspection fee. This is to inspect the car and if GM approves the repair for the RECALL I would not pay. This was never mentioned at all when I called in for the appointment and his attitude just magnified the situation. I asked for my keys back and took my car out of there. There was a "not good" exchange between the 2 of us. I will say this was a 2nd chance for this dealership and there wont be a 3rd. GO TO ANY OTHER DEALERSHIP than this one. THIS IS NOW THE 2ND TIME I HAVE BEEN THERE AND LIED TO ABOUT WHAT THEY WILL DO OR CAN DO. Read the other reviews from other people. Same thing. ETHAN is who I made the appointment with and NEVER mentioned a cost. BY the way......his DAD is the GM I was told so no reason to complain about him. ROB in the service department told me that when I asked to speak to the GM.....his comment was "well that is Ethan's dad. You can see the issue. By the way just call CHRIS at Byers and she will take care of you. Just called and I am set up and 100% taken care of.....614-441-4912. I was glad to hear a great attitude on the phone as well as she wants my business. Layman thinks we owe them business. More

Worst service I have ever had at a dealership This dealership was nothing but a disappointment. My husband and I were in for an oil change and to replace a gas cap. What should have been a quick s This dealership was nothing but a disappointment. My husband and I were in for an oil change and to replace a gas cap. What should have been a quick service appointment (45 minutes AT MOST) turned into a five hour ordeal. The mechanic came into the waiting room three or four times and reassured us that it would only be a few more minutes. An hour after one of his promises that it was almost done, my husband decided to ask someone for an update and they informed us that the man had gone on his lunch break after he promised that it would only be another 10 minutes before we could be out of there. While we waited hours for the service to be done we decided to walk around the lot and check out the vehicles since we were in the market to buy. Not a single sales person approached us to see if we needed any help or had any questions. This was by far the worst service that we have ever experienced at a dealership. Needless to say, we ended up buying a brand new truck from another dealership and will NOT be returning here for service or to buy a vehicle ever again. More

Amazing service I would highly recommend David Lewis! Extremely helpful and friendly! I will definitely continue buying my vehicles from Bobby Layman!! Service was gr I would highly recommend David Lewis! Extremely helpful and friendly! I will definitely continue buying my vehicles from Bobby Layman!! Service was great and fast ! More

No respect I gave them one STAR cause of NO RESPECT I say this is because a sales man took keys from my salesman desk! then sold the car from up under his cowor I gave them one STAR cause of NO RESPECT I say this is because a sales man took keys from my salesman desk! then sold the car from up under his coworker. I was approved for the car, all i needed to do was sign my paper work, and pay my down payment. the crazy part about all of this is my sales guy Jason Yuschuk had the car moved to the bodyshop to get it services for me and put a new tire on it. The sales manager was nice but nice doesn't fix the problem of no respect or consideration he tried to put me in something else but I'm a Bug girl! i felt like he should have told the other sales guy to call and break the news to his customer. Due to the fact that the car was really mines.. The sales manager Fred Dierfield has no back bone if he would allow another salesmans to disrespect Jason Yuschuk and his personal space and his Commission.. This is not the first time this has happened at BOBBY LAYMAN according to the reviews so that goes to show you the managers are ok with letting ppl down. my feelings were very hurt and i cried when the news was given to me. I drove 30mins to be told my car was sold. This is truly unacceptable and I will be contacting the owner of the dealership, I won't be able to get my bug back! But it's something that needs to be addressed. If you call over the phone and get a approval run to the dealership.or else your car may be gone as well More

2009 ford truck used Bought a used 2009 f150 this truck had only 55.576 miles on it . I heard a chirping nose in front end told salesman . He had the service manager check Bought a used 2009 f150 this truck had only 55.576 miles on it . I heard a chirping nose in front end told salesman . He had the service manager check it out said it was cleaner from them detailing not the case ! now have received $100.00 in oil changes to be done by bobby layman . ha ha would not let them even wash it !!!!!!!!!!!! More

Oil leak 3Rd time a charm Brought 2013 impala in for an oil leak on driveway. 1st trip they replaced the front cover gasket. Still leaks. 2nd time they replaced steering rack. Brought 2013 impala in for an oil leak on driveway. 1st trip they replaced the front cover gasket. Still leaks. 2nd time they replaced steering rack. Still leaks. 3rd trip they found the trouble was a bad oil filter( that they installed) no more oil leak! 1 week later heard a rubbing noise from passenger front tire area. Looked myself and found splash guard at front of engine improperly installed and rubbing cv joint. Guard damaged beyond repair. Buying it myself to avoid dealing with them again. More

great car buying experience I went in looking for a good used truck and left with a brand new one under my budget!!! Im very happy and look forward to getting another car for my I went in looking for a good used truck and left with a brand new one under my budget!!! Im very happy and look forward to getting another car for my son Phil at Christmas time!! I would highly recommend Bobby Layman Chevrolet and the many people I met during my visit to purchase. Ruth More

never will by parts again . Bought a rebuilt. transmission 4 months ago had a 3 year 36,000 mile warranty. .Went out at 4000 mi exactly. Called them and they said. No problem Bought a rebuilt. transmission 4 months ago had a 3 year 36,000 mile warranty. .Went out at 4000 mi exactly. Called them and they said. No problem bring it in. 7 days went by with no call. When service called back they told us that the transmission housing was cracked and would not be covered. This had nothing to do with the transmission shifting. They cracked it taking it out; .they never took the dog house off which holds the top of the transmission. It was hanging and cracked as it's aluminum . Now over 3 weeks later someone representing GM says not their problem. Meanwhile we have had to pay at our expense three heavy duty tows for this box truck that we warranted for a customer of ours. Personally pulled the codes on the truck and code showed that the internal problem .they cover warni if they take it out.. well taking it out they broke it. G M or Bobby layman would not cover. . front pumps out of it so we had tow it out 3 week later.Getting parts over 20 years Thank for the help G M. (You to new layman). Not my first rodeo over 32 years as mechanic. More

Long Time Customer I started dealing with Bobby Layman back in the early 1980's. I've bought New and used cars and trucks there and they have always done my service. Fr I started dealing with Bobby Layman back in the early 1980's. I've bought New and used cars and trucks there and they have always done my service. From scheduled maintenance to emergency service (And they were my personal emergencies) Bobby's crew was always ready to help and in some cases "Fit me in". Always courteous and very helpful they've treated me well. As a Veteran I appreciate being called Sir, coupled a warm respectful smile. I know when I send my wife in, she won't be taken advantage of, the team is helpful and shoots from the hip. My hats off to the Bobby Layman Service team, and I highly recommend them. JF More

Bad Service and Rude The service department at Bobby Layman fixed a heating issue on my 2008 Impala in October of 2013. In October of 2014 I started having the same issue The service department at Bobby Layman fixed a heating issue on my 2008 Impala in October of 2013. In October of 2014 I started having the same issues. I called see if anything would be covered under warrantly since it was the same issue and it was a week short of a year since the repairs. I was told I would need to bring the car in before they could determine if anything would be covered. The service department said the earliest they could get me in was the following week at 12:30. Was told I had to bring the car at that time for repairs. I took a half day of vacation to take the car in. When I arrived I was told nothing would be covered under warranty. I was also told the car would need to be left over night because they would not look at it until the following day. This upset me because I made an appointment for repairs and was never told the car would need to be left over night. Told the service person that I had no way to get home and no way to get to work the following day. His comment was leave the car or don't leave the car. I did not leave the car. More