Mark Wahlberg Chevrolet

Oil leak 3Rd time a charm Brought 2013 impala in for an oil leak on driveway. 1st trip they replaced the front cover gasket. Still leaks. 2nd time they replaced steering rack. Brought 2013 impala in for an oil leak on driveway. 1st trip they replaced the front cover gasket. Still leaks. 2nd time they replaced steering rack. Still leaks. 3rd trip they found the trouble was a bad oil filter( that they installed) no more oil leak! 1 week later heard a rubbing noise from passenger front tire area. Looked myself and found splash guard at front of engine improperly installed and rubbing cv joint. Guard damaged beyond repair. Buying it myself to avoid dealing with them again. More

great car buying experience I went in looking for a good used truck and left with a brand new one under my budget!!! Im very happy and look forward to getting another car for my I went in looking for a good used truck and left with a brand new one under my budget!!! Im very happy and look forward to getting another car for my son Phil at Christmas time!! I would highly recommend Bobby Layman Chevrolet and the many people I met during my visit to purchase. Ruth More

never will by parts again . Bought a rebuilt. transmission 4 months ago had a 3 year 36,000 mile warranty. .Went out at 4000 mi exactly. Called them and they said. No problem Bought a rebuilt. transmission 4 months ago had a 3 year 36,000 mile warranty. .Went out at 4000 mi exactly. Called them and they said. No problem bring it in. 7 days went by with no call. When service called back they told us that the transmission housing was cracked and would not be covered. This had nothing to do with the transmission shifting. They cracked it taking it out; .they never took the dog house off which holds the top of the transmission. It was hanging and cracked as it's aluminum . Now over 3 weeks later someone representing GM says not their problem. Meanwhile we have had to pay at our expense three heavy duty tows for this box truck that we warranted for a customer of ours. Personally pulled the codes on the truck and code showed that the internal problem .they cover warni if they take it out.. well taking it out they broke it. G M or Bobby layman would not cover. . front pumps out of it so we had tow it out 3 week later.Getting parts over 20 years Thank for the help G M. (You to new layman). Not my first rodeo over 32 years as mechanic. More

Long Time Customer I started dealing with Bobby Layman back in the early 1980's. I've bought New and used cars and trucks there and they have always done my service. Fr I started dealing with Bobby Layman back in the early 1980's. I've bought New and used cars and trucks there and they have always done my service. From scheduled maintenance to emergency service (And they were my personal emergencies) Bobby's crew was always ready to help and in some cases "Fit me in". Always courteous and very helpful they've treated me well. As a Veteran I appreciate being called Sir, coupled a warm respectful smile. I know when I send my wife in, she won't be taken advantage of, the team is helpful and shoots from the hip. My hats off to the Bobby Layman Service team, and I highly recommend them. JF More

Bad Service and Rude The service department at Bobby Layman fixed a heating issue on my 2008 Impala in October of 2013. In October of 2014 I started having the same issue The service department at Bobby Layman fixed a heating issue on my 2008 Impala in October of 2013. In October of 2014 I started having the same issues. I called see if anything would be covered under warrantly since it was the same issue and it was a week short of a year since the repairs. I was told I would need to bring the car in before they could determine if anything would be covered. The service department said the earliest they could get me in was the following week at 12:30. Was told I had to bring the car at that time for repairs. I took a half day of vacation to take the car in. When I arrived I was told nothing would be covered under warranty. I was also told the car would need to be left over night because they would not look at it until the following day. This upset me because I made an appointment for repairs and was never told the car would need to be left over night. Told the service person that I had no way to get home and no way to get to work the following day. His comment was leave the car or don't leave the car. I did not leave the car. More

New tire I had bad services because of a tire that I needed replace. Ethan Stroup told me that they didn't have one in stock, but down the road had a use/repai I had bad services because of a tire that I needed replace. Ethan Stroup told me that they didn't have one in stock, but down the road had a use/repair one that was lot cheaper. So the went down the road to put it on and found out the wrong size. They went back to Bobby Laymans and put my donut tire on without letting me know. Then i had to wait around then found my car was done and setting in the parking lot until I said when our you going to release my car that's been done for some time. Then when i got the new tire same thing had to call them to see if the tire came in, which it did. Then when they had it done, again had to go and ask them the car is in the parking lot done, and could you have the bill. Ethan went home both times this is might why i had to wait so long the order was on his deck and know one took care of it. Bad Bad Business. I will get oil changes there and that's it. Will not buy another CAR there. Thanks Roy Rainey More

We live close to Bobby Layman and that is the ONLY reason we went there because my dad and grandparents have both had bad experiences going there. When we got there, we dealt with Ron Jones. I had dealt with we went there because my dad and grandparents have both had bad experiences going there. When we got there, we dealt with Ron Jones. I had dealt with Chris Coffman and he was nice but Ron was a complete and total jerk. I have never been treated with so much disrespect and contradiction. You could tell he didnt want to sell a car to us. He was rude to me, my mother, and even my 10 year old brother! It got to the point where I had to go off on him and walk out of the store because he was such a complete and total a**. We then get a call from the manager of Bobby Layman, Fred Deirfield. He told us to come back in and he would make Ron apologize to us. Even with his apology he was pathetic and still tried to blame the situation on us. Fred was very nice but we could tell that it was because he wanted a sale. They wouldn't work with us at all on the price and I will never step foot in that dealership again because of how badly I was treated. If you EVER go there, god forbid, do NOT let Ron Jones be the dealer you work with! We considered getting a Malibu as well and he wouldn't ever do as much as go get the vehicle for us like a dealer should. He gave us the key and made my mother and I walk out and find the vehicle ourselves by listening to the horn. We later went to Jeff Wyler of Columbus and they treated us great. The best I have ever been treated by a car dealer. I dealt with Jimmy and he was absolutely great and because of how awesome he was, we were able to make a deal within a couple of hours and drive off the lot. They even have us a round of applause as we walked out!! Now thats customer service. If you live in central Ohio area, do NOT go to Bobby Layman. I know its a bit of a drive, but go to Jeff Wyler of Columbus. More

I have wanted a GMC Acadia for a couple of years. I decided to try Bobby Layman and my experience was the best. My sales person, Mike Colles, was very informative and there was no pressure to buy, whic decided to try Bobby Layman and my experience was the best. My sales person, Mike Colles, was very informative and there was no pressure to buy, which was a new eeperience for me. There was no "I can give you this deal if you buy today" nonsense. I got exactly what I wanted for my car on trade-in and when I picked up my car the folks could not have been more friendly. This was the best experience I have ever had in purchasing a vehicle and I have had many. If I get the same treatment from their service department I will be one happy camper. I could go on forever about the postive experiences I had, but it is easier to say there were no negatives. This was all accomplished in just 2 days and I only looked at one other car, but when I found out I could own an Acadia I made the decision to go for it. Thanks to all of Bobby Layman's staff; sales, trade-in, service department, finance department and Todd for taking care of getting the car ready. Please see Mike Colles or any of Bobby Layman's sales folks and I hope you have as good an experience as I did. Foster Coleman, Proud owner of a 2012 GMC Acadia SLT2. This car is a great ride. More

I have been a customer for years. I purchased two new cars from them. Best dealer service yet. Will continue to use them for service. cars from them. Best dealer service yet. Will continue to use them for service. More

Good Grief! I thought I would go online and write a few reviews about the complete incompetence of this dealership but apparently many others have beat me to this. So my advice is DON'T JUMP! I took my tru reviews about the complete incompetence of this dealership but apparently many others have beat me to this. So my advice is DON'T JUMP! I took my truck there for an estimate. My first mistake. I dropped it off at 9 am, noting that I had to be at work at 5. After being assured this estimate would take no more than two hours, I was shuttled back to my home. Then I proceeded to call at 11, again at 1:30, 2:30, 3:15, by 4 I'm frantic. Every time I was assured I would be called right back. No chance. Needless to say, I was almost 2 hours late for work and was suspended ten days as a result. ( I had to call off two months ago when my daughter fell and broke her front teeth, other than that, I am never late). Sooo, when I get back to my truck there is no one around, just the cashier to take my $106 for the 9 hours of BS! The shuttle driver promised that my fees would be credited back to me and I was given a hand written estimate on a scrap piece of paper (worth $106? you be the judge) full of illegible notes and abbreviations that meant nothing to anyone who was not a mechanic. The estimate? $3000.00 and the only legible thing on the page. The kicker? I was told that the problem I had brought it in for was due to the sway bar links needing replaced, they wanted $95 X2 for the links and $150 for labor, my husband did it in 45 mins and paid $30 each for the links. However, the problem continues so they were wrong. I was also told I need new front brakes, which are less than six months old. Whatever. So I waited for the credit to be put back on my card. Never happened, so I called and told the service manager the whole ridiculous story. He promised he would check into everything and that I would for sure be getting a call back FROM HIM that day. Nope. He had the same guy who jerked me around and caused me to lose $1100 (at minimum from 10 days of lost work) etc etc call me back. He offered a whole host of excuses as to why all this happened, basically it was not his fault as you may have guessed, and his remedy was to again promise the refund for the hand written estimate as it was totally useless. I suggest not bothering with this poor excuse for a business. I plan to post this review everywhere possible in the hopes of saving others from this frustration and also in the hope that BOBBY LAYMAN will lose at least as much money as I have. More