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Marietta Toyota

Marietta, GA

4.6
751 Reviews
Marietta Toyota first opened its doors in 1975, and for the past 40+ years, we’ve been serving the the Atlanta community and surrounding areas. We have deep roots in our community, and we’re proud to stand behind our reputation for delivering quality vehicles, friendly customer service, and dependable automotive maintenance and repairs.
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750 Cobb Pkwy SE

Marietta, GA

30060

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Showing 751 reviews

November 08, 2024

This dealership is further but we will be coming here for all our fired service needs if they continue with the high level of excellence we experienced this visit. After dealing with the previous dealership, More

by Stephaniejharr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly
Nov 11, 2024 -

Marietta Toyota responded

Thank you, Stephanie, for giving Marietta Toyota the chance to restore your faith in dealership service! We’re thrilled to hear that our team made such a positive difference in your experience, and we’re honored you’ll be trusting us with your future service needs. Just a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. We’ve been here, and we’ll be here for you. Safe travels, and remember, we're only a click, phone call or visit away whenever you need us!

September 16, 2024

I trust Marietta toyota, service dept Alex Patel, to listen to any concerns I might have with my car and to check and advise me if it's nothing to be concerned with or fix the problems. I usually leave More

by jbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Patel
Sep 16, 2024 -

Marietta Toyota responded

Thank you, JBB, for the wonderful 4-star review! We're thrilled to hear that you trust Alex Patel and the Marietta Toyota Service Center team to address your concerns and provide thorough, reliable service. It’s great to know you leave confident after every visit. As a friendly reminder, your next maintenance visit is due in 6 months or at 5,000 miles—whichever comes first. We've been here, and we'll be here for you! Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

September 08, 2024

The service center wait time fluctuates drastically. We waited 3 hours for a simple oil change appointment. An oil change appointment should never last 3 hours. Once we finally got the car back, the fro More

by Ashlyn semones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Marietta Toyota responded

Hi Ashley, we're very sorry to hear about your recent experience. A 3-hour wait for an oil change is unacceptable, and we apologize for the inconvenience. We also understand your frustration with the seat adjustment and leftover paper, as that is not the level of professionalism we strive for. Our Customer Relations Manager, Sarah, will be reviewing your last visit and will contact you by phone to apologize. (If you miss her call, you can reach her directly at (678)831-4873) Thank you for bringing this to our attention, and we’d appreciate the chance to make it right

August 09, 2024

Staff is friendly, got me in and out in an hour and a half tops More

by ejjohnlovenit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Marietta Toyota responded

Thank you, John, for the great review! We're glad to hear that our staff was able to provide you with efficient and friendly service. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

August 03, 2024

I brought Toyota rav4 2024 for repair the tires. They was trying to upsales the $250 per tires not included tax. They also said because I did not buy the car from Marietta they could not verify my h More

by ELLY30031995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Brian and Steve
Aug 05, 2024 -

Marietta Toyota responded

Elly, we are truly sorry to hear about your experience. It's important to us that we address your concerns transparently. If a tire is not repairable due to the location of damage or its condition, our team is obliged to recommend a replacement for your safety, which explains the pricing. We would appreciate the opportunity to investigate this further and ensure your vehicle is safe to drive. Please contact our Customer Relations Manager, Sarah, directly by phone at (678)831-4873 so we can assist you promptly.

Aug 05, 2024 -

ELLY30031995 responded

I could not reach Sarah. Left the voice mail. Her voice mail said she work from 6:30 am to 3 pm and now still have no call. 👎🏻

Aug 13, 2024 -

ELLY30031995 responded

Updated: keft calling and she never pick up or answer the phone. Marietta purpose destroy my tires and could not repair because they want to sale the tires. Worst places ever. I don’t think Sarah is exist. Called Toyota main line and they said they don’t have any employee name Sarah work for customers relations manager.

August 03, 2024

Quick service Clean environment Good people Alex did great handling things Go to Alex for service More

by Rey rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Marietta Toyota responded

Thank you for the wonderful review, Rey! We're thrilled to hear about your positive experience with Alex and the team during your visit to Marietta Toyota. It’s great to know you found our environment welcoming and our service quick. Don't forget, your first maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We've been here, and we'll be here for you. Safe travels, and remember, we're just a click, phone call, or visit away!

July 31, 2024

Good dealership, but they always take almost 2 hours to do an oil and filter change. I work on my laptop and always have to go and ask an hour later to see if the car is done. They just leave it sitting More

by Nick
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
DOn't know
Aug 01, 2024 -

Marietta Toyota responded

Thank you for sharing your experience, Nick. We appreciate your feedback as it helps us improve. We apologize for the wait times you experienced and will strive to be more efficient. Please remember that your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to serving you better each visit. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

July 31, 2024

Listen to concerns, do the work quickly. Explained potential problems. Gave a timeline for future repairs. More

by tpjcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Marietta Toyota responded

Thank you for the wonderful review, TPJ! We're thrilled to hear you had a great visit and that our team was able to address your concerns efficiently and keep you informed about future needs. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're grateful for your trust in us and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

July 16, 2024

always polite and professional and friendly explained, everything thoroughly and checked on the open recall for me More

by tmhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kessler/1422*W*
Jul 17, 2024 -

Marietta Toyota responded

Thank you for sharing your positive experience, TM Hicks! We're delighted to hear that Brian Kessler provided excellent service and addressed all your needs, including the recall check. Your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We're grateful for your kind words and trust in our team. We've been here and we'll be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

July 10, 2024

Without an appointment, they fixed my flat tire and had me out the door in just over one hour. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Marietta Toyota responded

Thank you, Cindy, for sharing your positive experience! We're thrilled to hear we could quickly fix your flat tire and get you back on the road. Don't forget, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

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