Manly Honda - Service Center

Service Department needs some process improvements. Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know this is an ongoing issue not an anomaly. Then on return visit, they removed child car seats and didn't put them back and never mentioned it. Also failed to sufficiently fill tires resulting in low pressure light 3 days after visit. They wasted about 3 hours of my time with all of these issues. I like the sales dept. but the service dept. needs work. More

Jose’ was absolutely fantastic throughout this whole process. That’s why whenever I have an issue with my car I don’t hesitate to call Manly. This time I bought some headlights from Auto Zone. The compl process. That’s why whenever I have an issue with my car I don’t hesitate to call Manly. This time I bought some headlights from Auto Zone. The completely dropped the ball. One headlight was never installed it was just hanging. The other was partially installed. The technician took a video of the problem. My bill from Manly Including a brake inspection was $865.99. I took the bill and the video to the manager of Auto Zone. I included the receipt proving I had purchased the lights from them. She saw the video, I sent a copy to her phone. She contacted her district manager, 72 hours later they refunded me $865.99. Having the video was a game changer. That’s great that this is a practice of the service team. So, my thanks to the team as a whole. Yes, I would recommend to my family and friends that may be car shopping or need their Honda repaired don’t think about it just call or go to Manly. Thank you from the bottom of my heart! I was afraid I’d have to pay for Auto Zone’s mistake. Laura Hunter-Chatfield More

Every experience with Manly Honda has been an exceptional, high-quality experience. From purchasing the car, scheduled maintenance and ultimately re-selling the car back to Manly. Always friendly exceptional, high-quality experience. From purchasing the car, scheduled maintenance and ultimately re-selling the car back to Manly. Always friendly, efficient and professional. Their facility is also top-notch - always clean and comfortable. More

Treated very nicely. Great job on the maintained thorough report Very pleased great customer service. Great job on the maintained thorough report Very pleased great customer service. More

The Service Advisors are on top of everything at this location Manly Honda. Sonia was great this last time and David before her. Thank you. location Manly Honda. Sonia was great this last time and David before her. Thank you. More

Again got all recalls updated and brakes checked routine service through text showed up check in such team work while waiting short time fir another person to get car check in asked ny others If someone hel service through text showed up check in such team work while waiting short time fir another person to get car check in asked ny others If someone helping me yet car done 1hr early awesome service More

I had no appointment to drop my vehicle off in the morning for a simple oil change. The service advisor was very clear communicator. We ended up doing a lot more work same day and was able to get my v morning for a simple oil change. The service advisor was very clear communicator. We ended up doing a lot more work same day and was able to get my vehicle back for my college kid who is heading back to school. I’ve been servicing my 2017 Honda Civic sport since we bought it new with Manly. More

I was from out of town and needed service so i swung in to Manly for assistance..All around me the service center team was handling each and every customer with professional courtesy, processing them quick to Manly for assistance..All around me the service center team was handling each and every customer with professional courtesy, processing them quickly and efficiently. Jose stepped up and welcomed me as if a local, listening to my needs and concerns...answering all my questions. The result was a fast turnaround on the fixes I needed, delivered on-time, precisely as promised. No up-charges and no surprises. Well, except one: they checked out and fixed a few minor things that I needed, and tossed in a discount and a free inspection to identify items that I should keep in mind for the future. Thank you all! More

Thank you always taking a good care of my car and for doing an awesome job as always.. doing an awesome job as always.. More

Appointments are fairly quick and as seamless as possible. Staff is always very friendly, as well. possible. Staff is always very friendly, as well. More