Shyla Saxton
Shyla Saxton at Manly Honda

Shyla Saxton

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.9
353 Reviews
4.9

353 Reviews

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353 Reviews of Shyla Saxton

May 07, 2026

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Employee Rating

Condescending, not honest. Frustrating. Unpleasant experience, so different from my experience 14 years ago. Won’t come back. Will not recommend. More

by NEPENTHE710
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
May 07, 2026

Manly Honda responded

Hi NEPENTHE710, Thank you for taking the time to share your feedback.  I’m truly sorry to hear that your recent experience has left you feeling this way, especially after your positive history with us over the years. Reading words like “condescending,” “not honest,” and “unpleasant” is very concerning to me, because that is never how we want our guests to feel when visiting our dealership. We genuinely value long-time customers like you, and I am sorry we let you down during this visit.  I would really appreciate the opportunity to better understand what happened and see if there’s anything we can do to help rebuild your confidence in us. If you’re open to it, could you please send me either your best contact number or the 6-digit repair order number at the top of your invoice?  I’d appreciate the chance to follow up with you personally. Thank you again for bringing this to my attention. Best regards, José Rocha Customer Experience Manager Manly Honda 707-535-1163 [jrocha@manlyauto.com](mailto:jrocha@manlyauto.com)

May 07, 2026

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I received exceptional treatment from a very friendly and knowledgable staff. I will definitely recommend Manly Honda. More

by REDCRYER
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

April 29, 2026

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Shyla kept me informed; she told me additional repairs were needed, that the expense would be considerable and that at some future time, if not today, they should be scheduled… No pressure- just straight More

by SHEILAFARMER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 29, 2026

Manly Honda responded

Hi Sheila, Thank you for the wonderful feedback! We’re so glad to hear Shyla kept you informed and provided clear, pressure-free guidance—that’s exactly the experience we aim to deliver. It’s great to know the technician’s photos, the Uber service, and the vehicle wash all helped make your visit smooth and convenient. We truly appreciate you recognizing the effort our team puts in to provide top-tier service. Thank you for choosing Manly Honda. We look forward to taking great care of you again! Best, Your Manly Honda Team!

April 22, 2026

Dealership Rating
Employee Rating

Professional, quick, loved Alejandro's 'podcast' reviewing his inspection of my car. An enjoyable experience. And Shyla was excellent, helpful and kept me informed. Thanks More

by ROBERT.LABATE
Recommend Dealer
Yes

Other Employees Tagged: Shyla Saxton

April 15, 2026

Dealership Rating
Employee Rating

Very good experience. Welcoming, detail information and promising. I was there for a vehicle inspection and services and was happy about the services. More

by navinbhandari2003
Recommend Dealer
Yes

Other Employees Tagged: Shyla Saxton

April 10, 2026

Dealership Rating
Employee Rating

Good friendly service. Mechanics found problem with my car battery and Shyla explained it to me so I bought a new battery. Very pleased. More

by DA
Recommend Dealer
Yes

Other Employees Tagged: Shyla Saxton

April 09, 2026

Dealership Rating
Employee Rating

Fantastic service and excellent customer service I have great confidence leaving my car expecting great results and always that's the case. Customer trust is number one priority I believe for Honda Manly d More

by sghebretensae
Recommend Dealer
Yes

Other Employees Tagged: Shyla Saxton

March 12, 2026

Dealership Rating
Employee Rating

This review acknowledges Shyla Saxton. My experience with Shyla at Manly Honda was exceptional, I appreciate her friendliness, patience and professionalism. Shyla reflects Manly Honda well More

by tricianates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Manly Honda responded

Thank you for taking the time to share your feedback. We truly value and appreciate you, and we’re grateful you chose Manly Honda. Until next time! Best, Your Manly Honda Team!

January 29, 2026

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Employee Rating

great customer service, clean environment, know what they are doing and very helpful. looking forward to have my future services there. More

by NO36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

January 17, 2026

Dealership Rating
Employee Rating

Advisor Shyla was very professional, courteous, Manly Honda is great, provided high quality & prompt services More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

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