Mac Haik Ford Pasadena

Always read reviews before buying It's our job to help each other out as consumers so by doing my part I hope this review helps somebody. I had the worst experience ever with Mac Haik It's our job to help each other out as consumers so by doing my part I hope this review helps somebody. I had the worst experience ever with Mac Haik ford having a brand new truck with a paper tag still on it repaired by their body shop what a experience first of all they can't paint black so don't even try it take it to welsh collision in deer park or franks collision in baytown do not go here you've been warned. Second they won't stand behind the work THEIR employees do. Long story kept short I jus won a judgement in small claims court against Mac Haik ford for aweful repair job it's public record look it up before you decide to do any kind of bussiness with Mac Haik ford Pasadena. I will update this review soon if anybody would like info about this shop contact me I will be happy to help you if you do decide to go here ask for Darren the shop manager he will be happy to take your money. Good luck More

Awesome Sales Professional I went there one evening with a friend to look at F-150 trucks. I met Scott Walker. I realized he was quite an experienced sales man by his knowledge I went there one evening with a friend to look at F-150 trucks. I met Scott Walker. I realized he was quite an experienced sales man by his knowledge and how he handled my questions. The next day he sent me a video of an Awesome Black XLT Sport with hot red accents- Man it popped. I came in the next day and bought it just like that. If you are looking for any kind of truck you need to see Scott Walker More

Rip off!!!!!!!!!!!!! Moved here in July 2016, took Mustang to them because it was draining the battery. They told us it was the altenator, paid them $892.58 to replace. A Moved here in July 2016, took Mustang to them because it was draining the battery. They told us it was the altenator, paid them $892.58 to replace. A few months later, died again. This time they told us to get a new battery, old one had a dead cell. Did so. Went on a trip and on return, car dead again. This time had it towed to Mac Haik, they told us the Smart Junction Box was corroded, $914.00, told them that this was ridiculous, we just spent the money for the altenator, but they insisted this was the only problem they could find, but it was no guarantee. I got them to lower the bill to $814.00. When my husband picked up his car, the back window louver was torn off, and he asked, but no one knew what happened. When he was driving home, he noticed the air bag light was on at the dash board, he called Stephen at Mac Haik, and he said it was on when they received the car, which was total BS. The airbags are under recall. Run, don't walk away, run from this dealership, they don't care about fixing the problem, just getting as much money from you as they can. More

Excellent Never had an issue. I purchased 2 2016 F 150s last year. Everyone has been awesome. Valid gets the job done. Nobody could even come close to the price Never had an issue. I purchased 2 2016 F 150s last year. Everyone has been awesome. Valid gets the job done. Nobody could even come close to the price I paid. More

READ REVIEWS BEFORE COMMITTING WORK OR BUYING ANYTHNG Learned very costly lesson from not reading the current reviews about a dealership turned out I read the AC Collins reviews instead of mac haik review Learned very costly lesson from not reading the current reviews about a dealership turned out I read the AC Collins reviews instead of mac haik reviews bad mistake!! READ THE REVIEWS PEOPLE it's the only way to know who you want to buy or work on your vehicle... I don't like giving a bad reviews but if anybody ever deserved it its MAC HAIK FORD PASADENA TX the body shop is hands down the most inexperienced in Harris county Macco does better job. After 4 trips back and fourt for paint repairs and redos they managed to really deprecate and destroy a brand new truck not to mention the customer service about keeping you informed forget about it it's not gonna happen they too busy to call and keep you informed. I'll post pictures from the beginning to recent time (when I get a little time) and let you make your decision before you choose a body shop. Advice is always free and my advice is take to a professional and save yourself multiple trips and more damage. Check back for pics soon... Good luck , Exhausted customer More

Best car buying experience ever I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. G I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins. More

Truck is running I had my truck towed in on Saturday I was told they would check it out on Monday or Tuesday. I called three times on Tuesday got no answers called fiv I had my truck towed in on Saturday I was told they would check it out on Monday or Tuesday. I called three times on Tuesday got no answers called five times on Wednesday before I got an answer out of Robert. He said it would be $3100 plus tax. When i got it back he said it $3100. They probably took some off because they broke some plastic under my hood, left one battery disconnected, spilled oil all over the motor, left two hose clamps loose, left greasy hand prints all over my truck and give you phony checklist of what they did. They don't call back, they didn't say anything when I picked up my truck, Robert never left his chair. What a service manager! I will never take a vehicle to these yahoos again. More

THREE MONTHS without a vehicle! And counting. I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was supposed to be ready on the first week of June. I called, and they said they were waiting for carpets to come in and it would be ready on the 15th of June. I called that day and the said I needed a new module for my breaks and it would be ready in July. July came and my "transmission was full of water." My State Farm Agent in El Paso has had difficulties corresponding with the Houston agents, who in turn, have had a difficult time hearing from the individuals at this dealership. I am very cognizant of the fact that that the employees of AC Collins don't care about me or all the delays/inconveniences this has caused me. I would strongly encourage you to avoid this dealership at all costs. More

shameful. Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership an Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership and I wonder if Ford corporation bothers to follow up on the service they provide to the unsuspecting customer. Consumer BEWARE!!! More

AC Collins Ford Poor Service and Upper Management I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man. I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC C I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man. I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC Collins Ford in Pasadena, TX. I also bought all the maintenance service plan which I thought wasn’t a bad deal for the price, until I started to use it I have taken it in for service @ AC Collins Ford 3 times since and it has always been an extensive wait time for typical service oil and filter change should be 30 minutes or so, Not here I have waited anywhere from 1-2 hours every time I have took it in to AC Collins. I have taken it to Gullo Ford in Conroe, TX 1 other time and the wait wasn’t near as long and great customer service. So to get to the point AC Collins sends you service rating review every time you get your service done, I didn’t seek out to complain in a service request, they asked for it, so if you ask I assume you want the truth so you can correct or attempt to correct the problems, that is not the case @ AC Collins. I completed the service rating reviews as requested, I stated that the normal oil and filter service takes too long 1 ½ hours on average and that if I would have known this I would not have purchased the maintenance service plan and that the lady and gentleman at the service desk were very nice and professional. I get a phone call a couple of days later from a person that says he is the General Manager of AC Collins Ford and his name is Steve Peacock and he stated very rudely immediately that obviously they can’t please me at AC Collins Ford and I am not welcome back and need to take my business elsewhere, I was dumbfounded by that statement and asked him is this really how he treats his customers and not try to resolve the issue just treat them as if they don’t matter he then stated yes and slammed the phone down. I have never been treated and disrespected so bad by any business. Steve Peacock with AC Collins Ford I would not return there for any reason and will also be telling all my friends and family to avoid this dealership and your bad business practices. I told my fiancé a few weeks ago (before this incident) to look at the new MKC Black Label (she has always drove Audi) she since ordered one from a different dealership which will be in in a few weeks. I told my fiancé about this and she wanted to cancel her Lincoln MKC order and I explained this is just AC Collins Ford it has nothing to do with Ford itself. More