Mac Haik Ford Pasadena

GREAT CUSTOMER SERVICE AND EARNED MY BUSINESS I had a great buying experience at Mac Haik Ford Pasadena!!! Jose Navarez was the guy who worked really hard to earn my business with great customer s I had a great buying experience at Mac Haik Ford Pasadena!!! Jose Navarez was the guy who worked really hard to earn my business with great customer service to facilitate our needs!!! I was going to buy a brand new Ford Truck at another dealership and Jose got right to work and went the extra mile to earn my business as well as drive the vehicle to me in Austin Texas. I bought the New Ford Truck at Mac Haik Ford because of Jose Navarez and his customer service!!! Gregg Moreland Lamesa Texas More

Great Buying Experience Our experience at Mac Haik Ford was easy and enjoyable. We bought a preowned Ford Flex from Kenneth Pullin, and we have nothing but great things to s Our experience at Mac Haik Ford was easy and enjoyable. We bought a preowned Ford Flex from Kenneth Pullin, and we have nothing but great things to say. Coming from over 4 hours away, Kenny was extremely helpful and responsive with all of our questions and concerns. He went above and beyond helping us evaluate our Flex before we made the trip down to Houston. He was transparent, extremely pleasant to work with, and helped us get a great deal on the car we wanted – a true professional. We couldn’t be happier with our Flex ! More

Terrible... GO TO A FORD FURTHER OUT... NOT WORTH IT The bottom piece of my Wife’s Explorer fell off when her and my daughter were on the freeway. It’s a year old still under warranty. They kept her car The bottom piece of my Wife’s Explorer fell off when her and my daughter were on the freeway. It’s a year old still under warranty. They kept her car for 2 weeks and gave it backed rigged. They said they could not determine why it fell off so they did not cover it. They rigged it with clips instead of putting the proper bolts backed on, so now they bottom piece of her new Explorer is clipped together, because they were to cheap and lazy to fix it properly. And there attitude about it is they just don’t care. Do not go here... More

Good Work Had numerous issues, but were able to get the job done. Well organized department with very good facilities. Chris was very attentive and always re Had numerous issues, but were able to get the job done. Well organized department with very good facilities. Chris was very attentive and always responded to calls. More

Vehicle issues I will never recommend nor will purchase a vehicle from this dealership. Purchase a 2017 mustang and have had multiple issues. Vehicle has been in and I will never recommend nor will purchase a vehicle from this dealership. Purchase a 2017 mustang and have had multiple issues. Vehicle has been in and out of the service department for the same issue. Asked to speak to the service manager and he advised me to go to another dealership due to my vehicle being in their service department for the same issue multiple times. vehicle has left me stranded and the service department advised since the issue didn’t occur while they had it the vehicle had no issue with it. Took my vehicle due to to having my check park aid light come on and they advised me to take my car home due to the high levels of service. I asked to speak to the general manager several times and he has been avoiding me. More

Poor and Shady Customer Service (Sales) I am in the market for Mustang, but when they found out that I was not using their finance department, they added $500.00 to the price of the car. I c I am in the market for Mustang, but when they found out that I was not using their finance department, they added $500.00 to the price of the car. I cancelled. Waited a month or so, called back, dealt with another salesman, Larry and the sales manager, David. They again added $500.00 to the sales price and said it was for transportation fee to get the vehicle there. If that is true, no where does it say about a transportation fee or have to transport the vehicle, but it should NOT be added to the sales price of the car where I pay taxes on it. It should be added as a fee, but not to the sales price! STAY CLEAR OF ALL MAC HAIK!!! More

Horrible service Service will not honor warranties on parts that they feel as if it will be a burden for them. They will keep putting you off for so long that you wil Service will not honor warranties on parts that they feel as if it will be a burden for them. They will keep putting you off for so long that you will have racked up more miles on your vehicle than when you originally came there for the issue. Next, they will just simply tell you that Ford will not cover it just to stop.you from bugging them when actually forsaking will.cover the part. Go somewhere else. More

Buyer Beware!!!! Just bought a used car from these guys less than 3 weeks ago. I have driven the car 800 miles. Yesterday the tranmisson went out on the highway while Just bought a used car from these guys less than 3 weeks ago. I have driven the car 800 miles. Yesterday the tranmisson went out on the highway while we were over an hour from home. Now the repair shop NTB says estimated repairs are between $2200-4500. Their is no doubt in my mind that they were aware of this problem. They are shady. They will do anything to sell you a car. I would not recommend anyone to this dealership. They have horrible ratings all over the internet because they have no integrity. Praise jesus for he is good and always provides. Even when scummy car dealerships do there customers wrong. Btw the the car was used but it only had 80000 miles on it. Not like I bought a 20 year old beater from these guys. Do your research and go to someone you can trust. More

Took car in for repairs, came back with no sound system! We have no gripe with the quality of the work done here - we absolutely respect that good work costs money and is done as quickly as possible. However We have no gripe with the quality of the work done here - we absolutely respect that good work costs money and is done as quickly as possible. However, we are horrified at the negligence of the staff at this location. After having done business with this location several times, we get our vehicle back to discover that the $500 sound system we had installed in it was missing. The management at this location practically blew us off, saying it could have been broken into overnight when left unlocked - not sure why they'd leave it unlocked when it's in their care! I honestly believe someone who works for their service center likely stole the equipment and pawned it off, and management is covering for them. Don't trust these people with your vehicle, unless you want to get your car back to discover it's been stripped for parts! More

They will run your credit don't give them info! Beware of the finance department and shady transactions. My husband and I have been looking at new vehicles and we knew we wanted a Ford. We picked an Beware of the finance department and shady transactions. My husband and I have been looking at new vehicles and we knew we wanted a Ford. We picked an STX 4WD model with a crew cab that seemed to be really well priced and after discussing it decided we would decide between 2 vehicles that were 2 wheel drive and 4 wheel drive. The salesman, Val, said that if we bought today he would have the bed lined with spray in protection and the windows tinted and we felt that was reasonable, but we still wanted numbers and monthly payment options before we decided to proceed. We talked numbers and we were planning on making a down payment of about 5k. We asked about Ford Motor Credit and he told us about incentives. Val couldn't come through with the promise of a bed liner or tinted windows, so he was able to take $500 of the total price of the one vehicle (the more expensive one) but not the 2 wheel drive. We filled out the credit application on the contingency that the numbers Val showed us would be what the finance department could show us before deciding to finance with Ford because we had already been pre-approved through our credit union for a low APR of 2.7% --we also asked for a breakdown of tax, title, license, and ALL OTHER fees associated with the purchase. We asked if the taxes to be paid were on the actual sale price or our purchase price and what other fees, besides finance charges, we should expect. We got nothing from Val except an answer that "finance" handles that. Finance was evasive. The difference in payments (depending on who we financed with) was $100-$150 MORE than the quote. Then we realized that they RAN OUR CREDIT and were handing us papers to sign for the sale of the 4 wheel drive truck before we ever got the numbers for payments and finance charges on them. The finance charges ranged between 2.69% and 8%. We asked for a copy of the credit report they pulled but the finance man refused to show us anything. We were trying to determine how the payments were so high. He was trying to make it seem as though we had just purchased that vehicle. Every time I reached for the break down paper work on the desk the finance person would pull it back, look at it, point to lines and say something and out it in a folder on his desk. I asked to see it 3 times. All 3 times he placed it in front of me and as I reached he grabbed it before I could get my hands on it and put it back into that folder on his desk. We told him those were not the numbers we discussed, and I wanted to see ALL the fees, and that we had NOT DECIDED which vehicle we actually wanted yet. I never got to see ANY PAPEROWRK. We told him about our discussion with Val and he said Val was a salesman and not part of the finance department. What is that supposed to mean? We did not buy that truck. The sale price with incentive and the $500 discount was $32,995. After financing for 5-6 years we would have paid $57,000+ for that vehicle. Protect yourselves people!! All of this was before we could even discuss Gap insurance and warranty info. PROTECT YOURSELVES. When we told the finance person we wanted more info he moved the folder to a table out of sight by his printer and become angry. We invested nearly 4 hours of our day with Mac Haik and he spent a total of 30 minutes running numbers. Be careful! There is something shady going on at Mac Haik Ford in Pasadena!! More