Mac Haik Ford Pasadena

My experience with Mac Haik was phenomenal. After weeks of shopping for a used Expedition locally, I had to move my search nationwide. With this came dealing with several shady dealerships that advertise o of shopping for a used Expedition locally, I had to move my search nationwide. With this came dealing with several shady dealerships that advertise one thing and try to con you into something else, or hide a bunch of fees into their "online price". Not with Mac Haik. What I saw online is what I paid, and what they advertised is what I purchased. Everything above board, everything as promised. The Pre-Owned Director, Jerry, was first class. He was helpful and attentive through the whole process. The salesman Adan also had everything ready for me when I got there and got me in and out in less than 30 minutes after I flew in halfway across the country to buy the vehicle. Don't hesitate to purchase a vehicle from Mac Haik. They are excellent ambassadors to the Ford brand. Thanks again guys!! More

When you get to this dealership, turn around and go anywhere else! I have had issues with the sales person all the way to the service department. I have had my brand new car for 4 months and it needs t anywhere else! I have had issues with the sales person all the way to the service department. I have had my brand new car for 4 months and it needs to be serviced AGAIN (3rd time) for an issue they “already fixed.” The first time I brought my car in, it was left sitting for a week before anyone looked at it and I got to bring it home with a nice new scratch! Lovely! You will love the extra attitude you get from everyone! The only time I have had a decent conversation with anyone is after I got the manager involved. More

So sad bought a used car and was charged a extra 1000 for getting the car ready for sale and inspection. After 4 days check Engine light came on. Took it to be looked at all tires bald ( was told 2 was repl getting the car ready for sale and inspection. After 4 days check Engine light came on. Took it to be looked at all tires bald ( was told 2 was replaced at time of sale )catalytic converter needed to be replaced ,battery was no good exposed wires in trunk. took it back they kept it for 2 weeks and first day getting it back. Darn batterie died !! Don’t have a clue what all was replaced and fixed 😡 I seriously wish I could get my money back and they can have this back !! More

Straight trash!!! I purchased a car from here 5 days ago and I was told by management that the car would be windshield would be replaced and that the maintenance have been done.. but charge an reconditionin and I was told by management that the car would be windshield would be replaced and that the maintenance have been done.. but charge an reconditioning fee of 895.00 nothing was done. I just replaced the oil, air filter and windshield myself... thank God I know how to save.. dont trust the management nor a salesman by the name of Tony Martinez they are liars and want nothing but to take your money. I also put down 13k something that I seriously doubt people have doing these times!!! I have my lawyer involved in this matter also.. maybe they will respond this time. I also emailed 6 times and called 3 times. More

Recently purchased a 2012 Lariat from salesman Fred McGrew in pre-owned. He was very helpful and attentive to what we wanted. When it came time to sit down and talk dollars, we talked bottom line and McGrew in pre-owned. He was very helpful and attentive to what we wanted. When it came time to sit down and talk dollars, we talked bottom line and I appreciate that. The finance department found us a good loan as well. I am very happy with the vehicle and the price we paid for it. More

Top Notch Experience! Recently purchased a 2020 Raptor from salesman Reginald James. The whole experience was amazing. Even GSM Brian Blair was top notch. I would highly re Recently purchased a 2020 Raptor from salesman Reginald James. The whole experience was amazing. Even GSM Brian Blair was top notch. I would highly recommend this dealership if your in the market for a vehicle. More

Advertised Prices for many vehicles on AutoTrader The dealership had at least 7 vehicles advertised on Autotrader as new demos. When called the same vehicles by VIN were $4000-5000 more without any ex The dealership had at least 7 vehicles advertised on Autotrader as new demos. When called the same vehicles by VIN were $4000-5000 more without any explaination except they don't know. They acknowledge the on line advert, but will not honor the price as they claim they don't know. Its not one vehicle but 7 or more. Clearly a scam or bait and switch of some sort. More

Went their to get my A/C fixed..they did there own evaluation..called me and said it was ready and the A/C was working..after I got a ride to get my car it was not working so they checked it again we evaluation..called me and said it was ready and the A/C was working..after I got a ride to get my car it was not working so they checked it again well I waited. Said it was ready and working..it was not working so they gave me a rental till they could resolve the issue..but they didn't tell me there rental was less than 24 hours..this was not cheap and they can not seem to get it right..they obviously dont test things to see if its actually fixed before they call you and tell you its working... More

I took my car in to have my computer updated. The service advisor stated they had complete work up on my vehicle. I showed him the paperwork from my mechanic and asked him to give me a quote for the computer advisor stated they had complete work up on my vehicle. I showed him the paperwork from my mechanic and asked him to give me a quote for the computer module. He calls me later that day and stated the problem was the wiring and it would cost $440 to fix. I agreed and the next day he calls and says that didn’t fix the problem and that I needed two modules (which is what I asked for in the first place. Frustrated I decided to just pick up my vehicle. The next day I noticed my front bumper was not reattached it was bearly hanging on. I returned to the dealership to have them fix it. As I was leaving I noticed that every time I turn my wheel left or right my horn blows. They not only didn’t fix what was asked but created another problem!!! I’ve reached out to GM but have yet to hear back. More

Awesome Service!!!Service advisor Jamie Seymour took Awesome Service!!! Service advisor Jamie Seymour took care of me and gave me great customer service she was very quick turn around on my vehicle. Th Awesome Service!!! Service advisor Jamie Seymour took care of me and gave me great customer service she was very quick turn around on my vehicle. Thank you so much Jamie. More