Mac Haik Ford Pasadena

I came in to AC Collins Ford ready to look (not buy) new vehicles. I dealt with Rick Derragon and Max Collns and they were both AWESOME! The only reason I drove from Conroe to Pasadena was because they we vehicles. I dealt with Rick Derragon and Max Collns and they were both AWESOME! The only reason I drove from Conroe to Pasadena was because they were referred to me by a family member. I was very glad I did! I was treated as a very valued customer. I have purchased many cars and never been treated quite like that. They far exceeded my expectations as far as customer service goes. I look forward to going back next year to purchase my spouse's car when we get hers. Thank you so much, Max and Rick! I refer all my family and friends to you! More

I had been looking at a used car for about a week online and decided to make an appointment to test drive. I spoke to Mark and set a day at the end of that week to come in. I told him over the phone I had m and decided to make an appointment to test drive. I spoke to Mark and set a day at the end of that week to come in. I told him over the phone I had my own financing and a trade, I told Mark that I did not live in Pasadena and I wanted to make sure if I like the car that it would not be a waste of my day and gas to get there. He assured me all would be well. I gave the man exact numbers! When I arrived, the first thing he did was forget that we had spoken three different times, and he lied!! He said the car had just come off the truck!! Not true at all. I had seen the car online two weeks prior. To make things better the car I was to purchase was filthy!! They had a week to at least wash it. One of the ac vents was in the floor!! I drove it around the block and decided to just go ahead and purchase. When I went back in Carolyn was to do the paper work. She was on the phone with another customer for at least 15 minutes. The entire time she talked about her physical therapy, her kids, how her husband is a stay at home dad. Oh and how she was doing me a favor by staying to "help" me out. She should have been gone hours ago per her doctor. Whatever! She acted shocked when I told her the numbers I had given Mark. I was clear on what I could do and could not do!! Carolyn said she had to ask "him" who ever that is, if the deal could be done. She was gone long enough to make me angry and ready to walk out. When she came back she didnt give me a counter offer just asked if I wanted to use one of their financing options. When I said no thank you and got up to walk out they all acted shocked. Mark was genuinely shocked that a guarenteed sale was walking out the door. He told me the car would not last the weekend. Well Mark, its a week and a half later and the car is still sitting on the lot. Shame on you guys! I should have had you fill up my tank! The three hours of driving back and forth for nothing makes me never want to go out of my area for a "good deal" again. They treated me as if their time was more important than mine. This is just part of how poorly I was treated at AC Collins Ford in Pasadena. More

I went to A.C Collins Ford with my fiancé looking to test I went to A.C Collins Ford with my fiancé looking to test drive and possibly buy a Ford Fiesta. When we got there, we saw a gentleman standing outs I went to A.C Collins Ford with my fiancé looking to test drive and possibly buy a Ford Fiesta. When we got there, we saw a gentleman standing outside smoking a cigarette ignoring us. It took about ten minutes, when we had to approach him, for him to even acknowledge we were there. We even had to ask to speak to a dealer. I’m not sure what the business practice is at this particular dealership, but it is obviously not customer service. When I did finally talk to a car dealer and started negotiating prices, the dealer refused to listen to what I had to say and attempted to sell me a car I was not interested in. He did not work with me whatsoever nor did he care to work with me. I would not recommend going to this dealership if you are serious about purchasing another vehicle. They have very poor customer service skills and are not willing to listen to you or care to listen to you. If you are looking for a car salesman to negotiate with you, avoid this dealership at ALL costs. More

Kimberly is OK..I have had my 250 ford there for the fifth time. They can not fix the fuel guage. fifth time. They can not fix the fuel guage. More