Mac Haik Ford Pasadena

THREE MONTHS without a vehicle! And counting. I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was supposed to be ready on the first week of June. I called, and they said they were waiting for carpets to come in and it would be ready on the 15th of June. I called that day and the said I needed a new module for my breaks and it would be ready in July. July came and my "transmission was full of water." My State Farm Agent in El Paso has had difficulties corresponding with the Houston agents, who in turn, have had a difficult time hearing from the individuals at this dealership. I am very cognizant of the fact that that the employees of AC Collins don't care about me or all the delays/inconveniences this has caused me. I would strongly encourage you to avoid this dealership at all costs. More

shameful. Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership an Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership and I wonder if Ford corporation bothers to follow up on the service they provide to the unsuspecting customer. Consumer BEWARE!!! More

AC Collins Ford Poor Service and Upper Management I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man. I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC C I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man. I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC Collins Ford in Pasadena, TX. I also bought all the maintenance service plan which I thought wasn’t a bad deal for the price, until I started to use it I have taken it in for service @ AC Collins Ford 3 times since and it has always been an extensive wait time for typical service oil and filter change should be 30 minutes or so, Not here I have waited anywhere from 1-2 hours every time I have took it in to AC Collins. I have taken it to Gullo Ford in Conroe, TX 1 other time and the wait wasn’t near as long and great customer service. So to get to the point AC Collins sends you service rating review every time you get your service done, I didn’t seek out to complain in a service request, they asked for it, so if you ask I assume you want the truth so you can correct or attempt to correct the problems, that is not the case @ AC Collins. I completed the service rating reviews as requested, I stated that the normal oil and filter service takes too long 1 ½ hours on average and that if I would have known this I would not have purchased the maintenance service plan and that the lady and gentleman at the service desk were very nice and professional. I get a phone call a couple of days later from a person that says he is the General Manager of AC Collins Ford and his name is Steve Peacock and he stated very rudely immediately that obviously they can’t please me at AC Collins Ford and I am not welcome back and need to take my business elsewhere, I was dumbfounded by that statement and asked him is this really how he treats his customers and not try to resolve the issue just treat them as if they don’t matter he then stated yes and slammed the phone down. I have never been treated and disrespected so bad by any business. Steve Peacock with AC Collins Ford I would not return there for any reason and will also be telling all my friends and family to avoid this dealership and your bad business practices. I told my fiancé a few weeks ago (before this incident) to look at the new MKC Black Label (she has always drove Audi) she since ordered one from a different dealership which will be in in a few weeks. I told my fiancé about this and she wanted to cancel her Lincoln MKC order and I explained this is just AC Collins Ford it has nothing to do with Ford itself. More

I went into the AC Collins Ford dealership by my home because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem ca because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem came off the back of the tailgate after I went through a local carwash. The reverse camera is housed under this emblem. I'm thinking this is no big deal so instead of driving all the way to the dealership I bought the truck from, I went to AC Collins. I showed the serviceman what happened (my truck is two weeks old today) and he said it wasn't covered because it was "outside circumstances" that caused it to break. Never mind it is two weeks old OR that this piece should not be so shotty it came off after one car wash. I realize it seems to be a cheap part but the truck itself wasn't, I bought the best warranty I could and the emblem hangs down and interferes with the view on the camera. So after offering NO help, like maybe going to get a manager, looking up the parts, looking about the warranty I bought-the man actually told me, "My service manager wouldn't even look at this", I left. I then called the dealership I bought the truck from and they said it is totally covered and I am taking it there tomorrow. This is my second bad experience with AC COllins and I will never go there again. They are not interested in customer service at all. I am flabbergasted that the other Ford dealership told me the part is covered yet it wasn't at AC Collins. How could two certified Ford dealerships be so different? So sad they could care less about the people that walk through their doors. I will never recommend that place to anyone else either. More

I had a wonderful experience purchasing from this dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great! dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great! More

The car I bought brand new from AC Collins Ford has now been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every ti been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every time I get my car back the warning lights or issues occur that day or within a week. Plus I always seem to get it back having more problems than when it went in. I have been completely stranded by my car and no one returned my calls to figure out what we need to do to get this fixed so I don't have issues with a brand new car. They have lied saying they called me but couldn't get me, when I have had no missed calls or voice mails from them. Fix Or Repair Daily has been my nightmare as well as Found On the Road Dead. I had a problem with my hatch trying to close on it's own while I was getting my things out of the back, nowhere near the keys or the button to close it. I called Robert, service advisor, and he didn't return my call. When I called because my hatch completely opened itself while I was working exposing all the things in my car Dave Evans, service manager proceeded to give me a lecture about not leaving things in my car. Instead of saying they'd fix it he just lectures me and then proceeds to say "Well I've never heard of that happening". I believe they invented door locks so that people could lock their cars. More

I had the best experience of my life. It wasn't at all what I thought and I love the heck out of my new f150. A C Collins Rocks, Thank You Jennifer. what I thought and I love the heck out of my new f150. A C Collins Rocks, Thank You Jennifer. More

The salesman was friendly & helpful and the used car was serviced before I got it. Ray even came to my home and delivered me to the Pasadena dealer for work on the car and kept in touch with me after th was serviced before I got it. Ray even came to my home and delivered me to the Pasadena dealer for work on the car and kept in touch with me after the sale to see how things were going. I am very satisfied with my experience with A C Collins Ford. More

I wanted to surprise my husband with a new truck for his birthday and I am still in shock that I was actually able to pull it off. My salesman (very new to the AC Collins Ford family) in my opinion, had a birthday and I am still in shock that I was actually able to pull it off. My salesman (very new to the AC Collins Ford family) in my opinion, had a tough job to do being that this was a surprise for my husband and I wasn't able to just come in for one visit with the trade in vehicle to get everything done. After I explained to him (over the phone) what we had to trade and what my husband was looking for and that the deal would have to be done in pieces and completed in a short period of time, he never acted like he was nervous about pulling it off & to be honest, his confidence concerned me a little. To my surprise, the deal went off without any problems, no hassle's, no stress - I kept waiting for the bump in the road, but it never came to pass. The selling price for the new 2012 truck that we purchased was unbelievable, never in my life have I EVER had a dealership discount so much money off of the MSPR Sticker price on a vehicle that AC Collins did. I told my salesman (Armando) what the payoff was on the trade (negative equity), no down payment and where my payments needed to be and not a penny more which must include GAP Insurance because we don't purchase vehicles without it...and this young man, determined young man delivered the smoothest transaction that I have ever experienced. Not ONE phone call telling me there was a problem - of course he had help from the more seasoned team/family that he works with at AC Collins, from the sales manager's to the finance team that provided us with an amazingly sweet deal. This dealership has been around as far as I can remember, from when I was a little girl and they had a small dealership off of Shaver in Pasadena to the beautiful dealership they now have off Beltway 8 in Pasadena...you don't stay in business for as many years as they have been doing business if you aren't doing everything right...no one is perfect but I can personally attest to the fact (from a used car deal with them back in 1998) that when something did go wrong, the did not hesitate to make it MORE THAN right!!! They DO care, and they WANT YOUR business and it shows, no one else will ever get any of my business when it comes to a new or used vehicle purchase. I could go on and on (I already have) but there's nothing like experiencing for yourself just how much they DO want your business and just how great of an experience you can have if you give them the opportunity to earn your business. If you are seriously in the market for a new vehicle - give Armando De Los Santos a call at 281-604-FORD and be ready to be amazed, I am still amazed and forever grateful for my experience with Armando De Los Santos and the AC Collins team - my husband's 2012 Ford F-250 Super Duty Diesel 4X$ that he got for his birthday is EVERYTHING he wanted and MORE - I can't describe how happy he (we) are with it and I can't describe how GOOD IT FELT to be able to pull off a huge surprise for him for his birthday. He is the most deserving man I know and it's something that we will NEVER forget!! If you are seriously looking for a used vehicle, call Armando, I am sure that he will get you in touch with one of their used car salesmen that will treat you just as well as we were treated. I STAND AMAZED...LIFE IS GOOD! More

At A C Collins Ford, our sales representative is Catfish. At A C Collins Ford, our sales representative is Catfish. He is the absolute best when it comes to fulfilling our needs, past and present. We found At A C Collins Ford, our sales representative is Catfish. He is the absolute best when it comes to fulfilling our needs, past and present. We found a home at A C Collins Ford and a wonderful friend in Catfish. No pressure, no hassle and exactly what we need. In fact, Catfish goes above and beyond - he deserves better than a 5 star rating. There is no other dealership where I would rather spend my money. Thank you Catfish. More