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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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December 04, 2023

did not enjoy my time here and will never be back. rude service tech and they didn’t even give me a status report on my car and there’s a huge sign offering it hanging all over the building More

by breezyzielinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don’t know
Dec 08, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 02, 2023

Very nice. Love the coke machine. Andy is awesome. Very pleasant experience . I will return. More

by mawatt2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 04, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again!

December 02, 2023

Friendly staff. Very helpful. The wait reasonable. Waiting space comfortable. Very happy. I'll be back. More

by wronglebowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't Remember.
Dec 04, 2023 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 02, 2023

I took my Optima there and the guys were honest with me and told me nothing was wrong with the car. And in this day and age I really appreciated them not trying to get me with something. I didn't get my ca More

by leewellsthedrummer
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service employees.
Dec 04, 2023 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 01, 2023

Everyone is always pleasant, knowledgeable, friendly, and provide fast service. They always return my car within the timeframe they said it would be ready. More

by STEARNS_SHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary, auto service department
Dec 01, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

December 01, 2023

Everything went great and the service was excellent and everyone is very friendly I love to bring my car to get service there More

by cathyjern314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 01, 2023

The employees were very nice. The wait was not bad, shorter than I expected. Very happy. More

by 314djh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 01, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 30, 2023

Friendly and professional - the staff at Lou Fusz made this a great experience. The waiting area is comfortable and stocked with the right amenities. And a car wash to boot! More

by mary_sandman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 30, 2023

Exceptional Customer Service! Went above and beyond to Meet my expectations and experience at This Car Repair Shop. Explained what repairs needed and gave an expected time for com More

by mable.trawick
Workmanship
Recommend Dealer
Yes
Employees Worked With
I can't remember names.
Dec 01, 2023 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 29, 2023

The service center staff is always friendly, and my vehicle services were completely well and in an timely manner! I am always satisfied with my visit! More

by daniellerroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy, Kevin, Andy Stumm, Andy Johnston
Nov 29, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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