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2,503 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
January 24, 2024
We have received excellent customer service and couldn't be happier with our Kia. It's so nice to have such great service after the sale. be happier with our Kia. It's so nice to have such great service after the sale. More
by srp2429
Employees Worked With
Other Employees :
Service department is excellent
January 24, 2024
My appointment was on time , everything was addressed and I go set my car next appointment to replace parts. Everything went good, professional service and knowledgeable customer service. I go set my car next appointment to replace parts. Everything went good, professional service and knowledgeable customer service. More
by seleniab
Employees Worked With
Nathan Schillin
January 24, 2024
Everyone is very professional and the service is always excellent. The staff really know their stuff excellent. The staff really know their stuff More
by gtoguy1971
Employees Worked With
Other Employees :
Kevin Dereleth. Zack Lentz
January 24, 2024
Zack and the whole team was extremely helpful and took very good care of me personally and my car. It’s a team that makes you feel comfortable and relaxed while they are working on the car. I know my vehi very good care of me personally and my car. It’s a team that makes you feel comfortable and relaxed while they are working on the car. I know my vehicle is going to run as it should without breaking down on me. Thank you Zack and Crew!! More
by roses99@swbell.net
Employees Worked With
Zack in services
January 24, 2024
I had hear good things about the service dept; but in the past had not seen. But Kevin, the service manager was very accommodating and worked with me in honoring Lou Fuz coupon. I felt like a customer that past had not seen. But Kevin, the service manager was very accommodating and worked with me in honoring Lou Fuz coupon. I felt like a customer that Lou Fuz wanted to keep coming back. Thank you Kevin & Service Department. More
by curtdyl
Employees Worked With
Service Department
January 24, 2024
Signed up for an appointment online and never got a confirmation email. I tried to call the dealership the day before to confirm and no one in service would answer. Finally got a confirmation via text confirmation email. I tried to call the dealership the day before to confirm and no one in service would answer. Finally got a confirmation via text the evening before. Dropped my car off in the morning about 8:30am. Got no phone call, no text, no contact until I called the line and had them send a text to me at 3pm saying my car was done. When I picked up my car, it still was dirty/had salt on it even though the paperwork said I got a complementary wash. Been leasing/buying cars from here for years and this by far is the worst service experience I have ever had. More
by Kivikindi
Employees Worked With
New service guy. I had service completed on 1/20
January 23, 2024
All of my interactions with the sales force and service have been positive. I have no complaints. I dropped my car off the day before my service was scheduled and I would have waited if I was told the have been positive. I have no complaints. I dropped my car off the day before my service was scheduled and I would have waited if I was told they would do the work immediately. More
by jmschmitz1
Employees Worked With
January 23, 2024
Though I have had unsatisfactory experiences with some Kia dealers in the past, I had a great experience with Zack at Lou Fusz Kia recently when I took my Sorento in because of an oil leak. I was handled Kia dealers in the past, I had a great experience with Zack at Lou Fusz Kia recently when I took my Sorento in because of an oil leak. I was handled promptly, courteously, and efficiently, and the needed warranty repair was identified and dealt with painlessly. I couldn't be more pleased. More
by admin39
Employees Worked With
Zack
