Lou Fusz Kia

first time buyer When I went to buy my first car alone I was stressing. Charlie hunolt made my experience absolutely amazing. He was friendly, patient, and explained a When I went to buy my first car alone I was stressing. Charlie hunolt made my experience absolutely amazing. He was friendly, patient, and explained any questions I had in depth for my understanding. It was everything but stressful working with him and made me feel so comfortable with such a huge decision in my life. More

FANTASTIC EXPERIENCE! ASK FOR MELVIN MARTIN OR STEVE BEDELL I have been looking for a car or SUV for a while but really wasn't sure what I wanted. Then I searched Lou Fusz's huge selection of used cars and fou I have been looking for a car or SUV for a while but really wasn't sure what I wanted. Then I searched Lou Fusz's huge selection of used cars and found a 2008 Saturn Aura XR that I wanted to try out. I had been working with another dealer at another location and planned to have the car transferred to the other location to give the person I had been working with credit for the sale. I walked into Lou Fusz Kia and met Steve Bedell and explained that I wasn't going to buy from that location and planned on having the car sent to another location to purchase it there. He respected that and not only showed me the car, but offered his own time (knowing he wasn't going to make a sale) to allow me to test drive it and showed me all of the features. I was completely blown away with how much time and effort he took to show me the car even though he wasn't going to be the one selling it to me! He even took down some notes to try to get into contact with the other sales person at the other location. I contacted the other salesperson at the other location, and needless to say, for one reason or another he didn't pick up the vehicle for me. So, I stopped back by Lou Fusz Kia and Steve happened to be off for the day, but Melvin was there to greet me and started working with me. Melvin went completely out of his way to check whether or not the car was still available and for sale. He then went above and beyond to get the car out, let me look it over, take it for another test drive. After Melvin had worked with me, I knew couldn't pass this car down. He went way out of his way to make sure that the paperwork process went smooth and quickly. I have got to say, he knows what he is doing! I felt like I was in and out of there with the new car in no time! I'm amazed at how courteous, honest, knowledgeable, and friendly the staff I worked with there were!!! My Point is this, if you need a new car, start with Steve Bedell or Melvin Martin and you won't go wrong! Even if your car isn't at that location, they will go above and beyond to help you find what you are looking for at a very reasonable price! Both Steve and Melvin are very laid back and down to earth and didn't pressure me at all into buying the car. They were simply there to answer all the questions I had for them and went way above and beyond what I expected to help me decide whether or not this was the car for me! Because of them, I am now the owner of a 2008 Saturn Aura XR!!! Thank you Steve and Melvin for all of your help!!! I will definitely be reaching out to one of those guys the next time I'm in the market for a new car! More

Great Car-Buying Experience I recently purchased a 2015 Kia Soul at Lou Fusz Kia. The car-buying experience there was unlike anywhere else (I would know since I dealt with 3 othe I recently purchased a 2015 Kia Soul at Lou Fusz Kia. The car-buying experience there was unlike anywhere else (I would know since I dealt with 3 other dealerships in 3 other states). Steve Bedell was patient, pleasant, and knowledgeable as he guided me through the purchase. In addition Steve, Jessica Lipe & the rest of the sales, made themselves available seemingly 24/7 to answer my questions. I highly recommend that you call, visit, or google Lou Fusz Kia if you are looking for a great car from a dealership, who demonstrates their belief in their product with an unparalleled warranty, while also redefining the car-buying experience. I can truly say that I am satisfied with car and it's price and very grateful for the excellent customer service that I received from Steve Bedell and the rest of the Lou Fusz Kia team. More

Pushy and Deceptive Came here in February looking for a new Kia Sorento for my wife. A friend of mine recommended the dealership and put me in contact with the GM that he Came here in February looking for a new Kia Sorento for my wife. A friend of mine recommended the dealership and put me in contact with the GM that he knew. I spoke with him personally he was friendly and answered a few questions I had. He said he would give us the "family" treatment since I knew his friend. On the day we came up to look he wasn't working. He referred us to his manager to help us out. I spoke with the manager a whole 4 seconds. He came up and shook our hands and said his "best" employee would be working with us. He went back to what he was doing, which I later found out from his "best" employee, was washing his personal car. The dealer we had was a younger man. He admitted to only working at the dealership for 2 months. I thought he must be pretty good to be the "best" employee after only 2 month. Wrong. He was constantly pushy and didn't have any answers to our questions. He had to look up everything. Which is fine for some things but when you do it for every question, it gets annoying. Not only that, he talked to us about how he really didn't like his job and wanted to do something else. We finally got down to test driving a car. He picked a model that had way more features on it than we wanted (more expensive). He said it was fine and just to drive it and see how we liked it. We did like the car but again said it was too loaded for what we needed and it was in a color we didn't really like, we wanted black. We finally left after a very long and frustrating experience that got us not further than we liked the Kia Sorento. I got a call the next day from the dealer saying they just made a dealer purchase and got the color we wanted in and that he was ready for me to come up and sign the papers....what? I didn't even know how much it cost and in no way told him I wanted that vehicle. When I told him this, he got frustrated saying "what am I supposed to do with it now?" Seriously? You went and made a dealer purchase hoping I would buy it from you then got pissed I didn't. Awesome salesmanship dude. I told him I wasn't interested and we were going to look elsewhere. I got a call from the GM I originally spoke with a little later on. It became pushy again. I needed to buy this before the rebates ran out. Or it was I needed to buy because there is only 1 left. I didn't know dealers still got pushy like that with all the internet shopping out there. What really aggravated me about the conversation is he wouldn't give me a price on any of the models he would talk about. I would ask for a dollar amount and we would only give me what my payment would be. Always dodging and ducking the question. He finally got out of me that I wanted to keep my payment under $300...mistake. He then began crunching all the numbers and saying he could get me into that high end Sorento and keep it at $300 per month. When I asked how many years the loan would be for, he told me 6 years. Of course you can get the payment down that low when you are paying on it forever!!! I finally severed the deal saying we weren't interested anymore and were going to wait to purchase. I went to the Kia dealer in South County. Walked in told them exactly what we wanted. He pulled it up on the computer told me what the price was exactly. Bought the car the next day. No hassling, no BS, just straight forward business. Apparently that is tough for Lou Fusz Kia. If this was the "family treatment" I would hate to see what normal people get when they walk in. Bottom line I will never go back to Lou Fusz for anything and would caution anyone looking to go there. Unless you like the old school way of purchasing a car, someone pressuring you into a vehicle you don't want or need. More

OVERWHELMED I pulled up and Mr. Shepard came out of the front door he assisted me with parking my car and I stepped out and he had the most pleasant smile as he w I pulled up and Mr. Shepard came out of the front door he assisted me with parking my car and I stepped out and he had the most pleasant smile as he walked toward me. Mr. Shepard introduce him self and said how may I help you, because of his friendliness I proceed to let him talk to me about buying a car. I was only coming to look at the cars and see how much one would cost me, because my transmission had just gone out on my SUV and I was not prepared to by a new vehicle for I had no money to put down and I didn't know how my credit was either, but Mr. Shepard assured me that he could help and he did just that. I'm so thankful for salesmen who really look out for people and not just try to make a sale. Excellent Job Mr. Shepard More

Deceptive I chose this dealership because I had a confirmed offer of financing by a third party that was specific to this dealership only. At the very beginnin I chose this dealership because I had a confirmed offer of financing by a third party that was specific to this dealership only. At the very beginning of negotiating the salesman told me that the dealership financing was a better deal than what I brought in. He stated that if I used their financing I would get $1000 off the car I was interested in. I repeatedly requested the price of the car, what my trade-in would be and what per cent loan was being offered. It took about an hour to get the trade-in value (Toyota 4Runner that had been purchased at a different Toyota Dealership). It took about 90 minutes to get the price of the car from the salesman. Then the problems began. I could never get an answer as to what the loan rate would be. Dealer said it would depend on my credit score (of course!) and that they would not run my credit until I was sure this was the car I wanted and we had agreed on a price. He showed me a pre-printed table of different loan rates, loan duration (months) and approximate monthly payments. Again he said that he could not be more specific until he ran my credit and that he did not want to do that because inquiries would impact my credit score. So we went back to the price of the car. The price was higher than what TrueCar.com said I should be paying. In fact, I printed the TrueCar.com Certificate from the salesman's computer because he/ his manager didn't believe me. More delays, discussion back and forth between salesman, manager and myself. This took about another hour. Finally, they agreed to honor the TrueCar.com Certificate for the recommended price of the car. Then they told me that I would no longer receive the $1000 off the car price for using their financing. That somehow that $1000 was "wrapped up in the TrueCar.com recommended price for the car". That was enough for me. I didn't feel that this was a dealership that I could trust. Also, they DID run my credit after saying that they were not going to. That inquiry dropped my credit score by three points. More

I had dealings with the internet sale people. Their prices are good and up front( Trucar). I had 5 questions and they were all answered in full and very quickly. Great way to buy a car! prices are good and up front( Trucar). I had 5 questions and they were all answered in full and very quickly. Great way to buy a car! More

The moment I walked on the lot everyone was nice and very personable.The price for the vehicle we picked out was fabulous and the dealer had the color that i was looking for in stock.Overall it was the best personable.The price for the vehicle we picked out was fabulous and the dealer had the color that i was looking for in stock.Overall it was the best experience I have ever had when buying a car. Thanks for such a nice change in car buying ! More

After six months of research into a new car purchase, my husband and I settled on a KIA Sorento EX V6 and we are loving this SUV. My experience with Lou Fusz KIA was fantastic from start to finish. Not only husband and I settled on a KIA Sorento EX V6 and we are loving this SUV. My experience with Lou Fusz KIA was fantastic from start to finish. Not only was our salesman, Charles Wagstaff, a great listener intent on meeting all expressed desires for our new car, but he was also personable, efficient, and well educated in all aspects of car design and functionality. We encountered the same efficiency and friendliness in the finance department without the slightest pressure to purchase extended warranties etc. We were also pleased with the reasonable purchase price, final detailing, and a full tank of gas. Charles made sure we had adequate instruction on using all car options and has followed up with us since our purchase to see if we had any additional questions or needed assistance of any sort. We highly recommend this dealership. More

I was extremely happy with the internet specialist,Jessica Lipe, and my salesman, Mike Light. The person that was not as helpful was the sales manager.(didn't get his name) As I saw on an specialist,Jessica Lipe, and my salesman, Mike Light. The person that was not as helpful was the sales manager.(didn't get his name) As I saw on another review, my husband and I had a hard trade-in also. We were first interested in leasing, but was told by the F and I manager that this was not possible because of our trade. We informed the manager that we were still interested in buying and that we were approved already through our credit union. He was quite rude and explained that the credit union doesn't explain everything about the loan. HUH? The fiance guy never tried to sell us the car nor did he try to fiance us, AT ALL. I had did the credit information on line, so he new everything before my husband and I had gotten there. We were ready to buy, and was never offered any suggestions other than we would have to put down $3,000 dollars. He never gave us any fiance numbers or attempted to find us a bank that would get me a car. We left the dealership upset and confused. I called my credit union and they were willing to give us more money to buy a car,as we told the manager when we were there. We went to another dealership that gave me more for my trade, and I purchased a new car that was more than the optima I found at Lou Fusz. THe fiance manager totally dropped the ball on this sale. Mike the salesmen againg was GREAT, and so was Jessica. I would recommed this dealership, but they have to get rid of that fiance guy. I really wanted to own that 2012 Optima, but I'm much happier with my 2012 Sonata. More