Lou Fusz Kia

Promised service check for a month - never returned my calls Go somewhere else. Service writer waited until after the 12kmi adjustment period was over to finally return a call and make an appointment for an issu Go somewhere else. Service writer waited until after the 12kmi adjustment period was over to finally return a call and make an appointment for an issue raised three times during that period. Then they tried to charge us for the service! After promising they wouldn’t. Shady... Edit: Contrary to the story below, after being brought to the dealers attention THREE times, the car continued to pull to the left. Caught this on video. Was told it could not be replicated “in stop and go rush hour traffic on Olive.” No Joke? I’m shocked. Additionally, alignment check is one of several troubleshooting steps for a pull. This same manager who replied below was the one who told both the service writer and my wife that it’s not covered. Even after Zach said he’d note the account, checked us in, and said he’d confirm that it was covered as it had been noted three times prior to the expiry of the 12k adjustment period. I explained this to Lucas who’s attitude was essentially tough sh*t, don’t care what Zach said, my boss said it’s not covered. I had to raise my voice to him to even get the manager, who AFTER being told Zach promised this continued to tell me it wasn’t covered. Finally as a “courtesy for my time” as I refused no as an answer, then and only then did he offer to comp the alignment. The sequence of events described in his reply are sugarcoated and out of sequence from how they actually happened. My only assumption is because he wants to paint it better than it was. One of the worst service experiences in my life. ADDITIONALLY...We also have an issue with the front radar collision warning system and he told me it’s a “Kia thing”: he said he owns a Kia and it “does the same thing”. Sorry it’s malfunctioning-nothing we can do. I will likely never buy another KMC or HMC vehicle again, sadly not from Fusz. We will have to continue going here for service per the Engines Forever warranty. Otherwise, we’d go elsewhere. More

Great Service Team, ALWAYS a pleasure to deal with!!! The Team are ALWAYS a pleasure to deal with!!! Scheduling is important and they make it easy and it works for me!!!! Thanks a bunch guys!!! The Team are ALWAYS a pleasure to deal with!!! Scheduling is important and they make it easy and it works for me!!!! Thanks a bunch guys!!! More

Always a GREAT experience! I only let the best work on my car and I also bought it from here so I know they know it well. Every time I come I always hear great news on different I only let the best work on my car and I also bought it from here so I know they know it well. Every time I come I always hear great news on different warranties or deals. More

Awesome service! Great customer service from my salesman Mike Carroll. This is my 3rd vehicle purchase from them. You won't be disappointed! Ask for Mike Carroll! Great customer service from my salesman Mike Carroll. This is my 3rd vehicle purchase from them. You won't be disappointed! Ask for Mike Carroll! More

EXCELENT AS USUAL The door handle replacement should have been a recall at no charge to customer (me). This is 2013 Sorento with less than 20,000 miles, how much use wo The door handle replacement should have been a recall at no charge to customer (me). This is 2013 Sorento with less than 20,000 miles, how much use would be on any of the door handles? More

Crystal was amazing! She made us want to buy a car with her! Crystal was amazing!!! We really appreciate her follow up. How she really listened to what our family needed. This dealership gives you a pie to welco Crystal was amazing!!! We really appreciate her follow up. How she really listened to what our family needed. This dealership gives you a pie to welcome you to the family and I can honestly say working with them was as easy as pie! We did shop around to several other dealership and we were treated like another passerby but at Lou Fusz Kia we felt like family! Joe the finance guy was awesome, explained everything, took his time and really made us feel comfortable. More

Always a good visit My overall experience with Lou Fusz Kia has been positive since the day I came in looking for my vehicle 3 years ago. At every visit for it's maintena My overall experience with Lou Fusz Kia has been positive since the day I came in looking for my vehicle 3 years ago. At every visit for it's maintenance in that time, the folks at the desk of the service department are always friendly and professional. More

Good experience I love coming to Lou Fusz. Best customer experience ever. Friendly and professional staff, timely and complete service, good communication, nicest bui I love coming to Lou Fusz. Best customer experience ever. Friendly and professional staff, timely and complete service, good communication, nicest building of any I've ever seen. The young man who drove me to work and picked me up was a friendly conversationalist and made the trip very pleasant. Nicci makes me feel welcomed and valued. More

Awesome buying experience! I went to look at vehicles for my wife. They let us drive anything we wanted no questions asked. Once we had an idea on the vehicle we wanted they let I went to look at vehicles for my wife. They let us drive anything we wanted no questions asked. Once we had an idea on the vehicle we wanted they let us take it to lunch and think about it with NO PRESSURE. They worked hard to get us the best rates on a vehicle loan and explained all the process. Jared Kloemken is the guy to see up there. More

In and out! This will have been my 3rd car from Lou Fuze Kia and my 6th car total from Lou Fuze auto network. I am very pleased with all of my experiences to the This will have been my 3rd car from Lou Fuze Kia and my 6th car total from Lou Fuze auto network. I am very pleased with all of my experiences to the dealerships. This last one was definitely the quickest and easiest I have every been through, From the sales floor to the back office financing. No pressure and very friendly service. I look forward to my next encounter with this dealership! More