Lou Fusz Kia

Got in quick, no pressure, and then got out just as quick, friendly staff and nice waiting area quick, friendly staff and nice waiting area More

A nice waiting room; service took a long time. But, good work. previous e mail to a salesgirl was UN answered. rude. But, good work. previous e mail to a salesgirl was UN answered. rude. More

This was a very smooth and efficient maintenance experience. It was my first, scheduled maintenance for my new vehicle, a 2026 KIA Sportage which I purchased at this dealership. Five Stars! I’ll b experience. It was my first, scheduled maintenance for my new vehicle, a 2026 KIA Sportage which I purchased at this dealership. Five Stars! I’ll be back! More

My only complaint about this service department is how hard it is to contact anyone. No one answers the phone. I have to call many times before talking to an actual person. Hire a receptionist please hard it is to contact anyone. No one answers the phone. I have to call many times before talking to an actual person. Hire a receptionist please More

I got what I needed done and took care of a recall on the trim. Jeffrey took great care of me. trim. Jeffrey took great care of me. More

Experience problem when I left the service center, my car had a clicking sound and i tried on several occasion to call the Tech and left several messages, no return call or acknowledgment. Poor customer serv had a clicking sound and i tried on several occasion to call the Tech and left several messages, no return call or acknowledgment. Poor customer service!! The Service Advisor name is Justin Revelle. I ended up going to another dealership who fixed the problem within 10 minutes. I would recommend the service center, but not the tech person or service advisor More

Stan and his service crew took care of my car and it’s running great! running great! More

Very friendly people. Not pushy like some dealers can be. Very informative and helpful. Would definitely go back in the future and I would recommend them to people. Not pushy like some dealers can be. Very informative and helpful. Would definitely go back in the future and I would recommend them to people. More

Communication on their part was not very helpful; I had to reach out myself multiple times because they did not take the time to write down any of my information to contact me. to reach out myself multiple times because they did not take the time to write down any of my information to contact me. More

I gave 2 stars because the service didn't take too long and I have had better experience in the past. However, my most recent experience wasn't good. I purchased an oil change and windshield wiper replacem and I have had better experience in the past. However, my most recent experience wasn't good. I purchased an oil change and windshield wiper replacement. My husband took the car for service and I was texted a receipt from Lou Fusz with a total of $170.33. Then, my card was charged $194.64. I called and spoke with my previous service rep., Justin I believe, who tried to talk away the discrepancy before agreeing to refund me the difference. I never received a refund. I spoke with the Rep. on July 29th. Needless to say, I'm not happy. More