Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Long Cadillac
Southborough, MA
150 Reviews
The team at Long Cadillac would like to welcome you to our dealership in Southborough, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Southborough, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own.
Lots of folks in Southborough count on the high-quality vehicles and services found at Long Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 150 reviews
Verified Customer
March 16, 2024
Manager Steve was extremely disrespectful. And wanted me to lie to my insurance company about a cracked windshield because he did not want to fix it the day I picked it up And wanted me to lie to my insurance company about a cracked windshield because he did not want to fix it the day I picked it up More
by dmina32
Employees Worked With
Jimmy golden (amazing worker)
March 15, 2024
jody smith, the service advisor is always excellent at explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important ar explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important area of any dealership. More
by BRNSTVN
Employees Worked With
jody smith
March 14, 2024
Everybody was pleasant, but perhaps a bit over-busy. Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to get the charge door flush to the quarter panel. More
by CBARRY415
Employees Worked With
Bob Morse
January 07, 2022
Continuously excellent service with there concern for the customer. I had work done on my older Cadillac and it was teated with care and respect. customer. I had work done on my older Cadillac and it was teated with care and respect. More
by alan
Employees Worked With
Brian Wilcox, Service Manager
March 18, 2018
Great ! Long Cadillac provided truly the best car buying experience I have ever had. I was able to work directly with the General Sales Manager so there was n Long Cadillac provided truly the best car buying experience I have ever had. I was able to work directly with the General Sales Manager so there was not any of the usual back & forth with negotiations. I would recommend any of my friends who are in the market for a Cadillac to go to Long. More
by CTS V
Employees Worked With
Leo Tahajian
March 19, 2017
Purchase pre-owned Subaru Outback from Long Cadillac Enjoyed an excellent sales experience. Long Cadillac went the extra distance to delight us, including installing a timing belt on the car, at no addit Enjoyed an excellent sales experience. Long Cadillac went the extra distance to delight us, including installing a timing belt on the car, at no additional charge. Also they transported the car to and from the Long Subaru dealership and took care of all the delivery details in spite of a major nor'easter storm that came through the day before we took delivery. Everyone was very helpful and courteous and took great care to ensure that everything went smoothly. More
by jrpmorris
Employees Worked With
Tohm Palaima, Mike Keeney, Ron Mazurek, Jim Golden
September 26, 2011
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer servic service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed... More
by sdoherty
Employees Worked With
Brian, Ron, Thom
