Livermore Ford

If I could give zero stars, I would. I will never purchase another vehicle from this dealership and am hesitant to bring my car in to honor the "lifetime power train warranty" should I need to. purchase another vehicle from this dealership and am hesitant to bring my car in to honor the "lifetime power train warranty" should I need to. Initial sales process went as expected, I reached out regarding interest in a vehicle and over the next couple of days worked with Jay on settling on a price. Once a price was agreed upon, I drove out immediately to take care of paperwork and bring home my car. That's about where the "normal" experience ends. Jay was way too preoccupied with trying to sell a new mustang to some young couple to give me the time of day, which is what it is. After completing the paperwork and going through financing, the finance manager went from respectful to downright rude after I didn't agree to buy a bunch of the add-ons they frequently try to push. When they gave me a copy of my credit score, it was for a completely different person and he was annoyed that I requested the correct data. After everything was signed and ready to go Jay said he would go get my car finished in detail and brought out to me. I waited for a while for him to come out and say that the air conditioning wasn't blowing cold and they needed to keep it overnight and would put me in a loaner until the next day. I hesitantly agreed, and frankly shouldn't have. Jay sent me a text message later that night to inform me that my car wouldn't be ready until Monday morning because the service department was closed over the weekend, something he should have known. His way of making it up to me was a full tank of gas, something dealerships frequently give you simply for buying a car. Monday morning comes and goes - I have to reach out to Jay for an update. Apparently the shop "was too busy" so it was going to be another day. I ask to speak to a manager - I receive a call from Jay and his manager and Jay informs me that the thermostat needed to be replaced and they would order the part. Fun fact - a bad thermostat doesn't cause the AC to not blow cold, but okay. Tuesday comes and goes - no update until I reach out and am told it will be ready at 2pm. I receive a call shortly after, get pushed back another day. Now "the window won't roll up". Mind you, this is supposedly a Certified Used Ford, which has a whole list of things that required inspection before certification. Wednesday comes and goes - I don't find out until the afternoon that the last never arrived so it will be another day. Am also told that a manager will call me shortly, he never does. That night, I receive a call from the company Livermore Ford pays to do customer service surveys as a standard post-sales practice. Don't even have my car, but they want to know how my experience was. Around this time, I look on their website and notice that they have already listed my trade in for sale. They haven't delivered my purchase to me in nearly a week, and are already trying to sell off the vehicle they accepted as a trade. Another fun fact - this is a violation of California law. On top of that, it's ridiculously unethical. On Thursday morning I call around and am able to get in touch with the manager of fleet service, who oversees what's going on with my car. I don't recall his name, but he was the best thing about this entire experience. He stayed on the phone with me while he walked down to the parts department and verified he had received the part. He gave me regular updates to let me know what was going on and ensured that it would be ready by the end of the day. I did get my car that evening, and they drove it out to me as I had already driven home from work for the night. The service paperwork showed NO RECORD of a thermostat ever being replaced The next day the general manager called me back (4 days later). He didn't really care about my experience, or about the fact that I was LIED to, because I had my car now so "everything was fine" in his words. BUYER BEWARE. RUN AWAY. FAR, FAR AWAY. buy a car from anywhere else. More

The minute I arrived Tucker greeted me, He was very pleasant and made sure my car was serviced along with all the recalls! He also made arrangement for my ride to and from work! . And,.. my car was wa pleasant and made sure my car was serviced along with all the recalls! He also made arrangement for my ride to and from work! . And,.. my car was washed! Very impressed with the service department! More

Service to my Ford explorer Great service and great service advisor From the time I got there I was treated like I was a great customer I will be sure to always consider bu Great service and great service advisor From the time I got there I was treated like I was a great customer I will be sure to always consider buying a vehicle here. More

Would not recommend doing business here. Worse experience I’ve ever had, in the 16 plus years buying and leasing cars. Sales guys knew nothing about the vehicle, didn’t show us how to use any of t experience I’ve ever had, in the 16 plus years buying and leasing cars. Sales guys knew nothing about the vehicle, didn’t show us how to use any of the features on the vehicle. Had us waiting around for hours. Very unorganized. Finance wasn’t any better! did not go over our lease with us, didn’t let us know when our first payment would be due, didn’t discuss what happens if we exceed our milage , only recommend we purchase this additional coverage for the end of our lease that protects us from having to pay for work tires, curved tires etc. but didn’t provide any paperwork on this coverage we paid for. Did not get he features we thought the vehicle had ie heated seats. Overall very dissatisfied! Very unprofessional sales team that we dealt with. More

No problems I received a recall notice, I called an made an appointment for Jan.27 2020 I arrived at approximant 8:50 A.M. for my 9:00 am appointment, needing a I received a recall notice, I called an made an appointment for Jan.27 2020 I arrived at approximant 8:50 A.M. for my 9:00 am appointment, needing a ride home as the repairs were going to take approximant 1/2 day at approx. 4;30 P.M. I had not heard when my car was ready. was told they had a problem with computers, I was upset as I had made other things to due and changed my schedule to fit the time schedule, I want to thank Bob in the service dept. as he handled the problem in a very good way as I was unhappy that I was not told of the problem, he explained the problem, and was able to resolve the problem, Thanks again Bob for handling the problem More

Great Service! From the salesperson to the finance manager, everything about this experience was a great one. It was my first new car from a dealership so I was a li From the salesperson to the finance manager, everything about this experience was a great one. It was my first new car from a dealership so I was a little hesitant about what the process may be, but livermore ford was transparent about the whole process. More

Great Service Easy appointment making, honored appointment schedule, explanation of services to be performed was thorough and understandable, personable service age Easy appointment making, honored appointment schedule, explanation of services to be performed was thorough and understandable, personable service agent that listened and most importantly delivered as promised. Mr. Tucker Pulliam was spectacular! More

Last Minute Tire Repair We had an emergency tire repair on a new F250 for one of our members and Ken Camacho at Livermore Ford's Commercial Service department helped us out a We had an emergency tire repair on a new F250 for one of our members and Ken Camacho at Livermore Ford's Commercial Service department helped us out at the last minute. He was able to source a tire and get it repair very quickly. Thank you Again Ken! More

My car was making a strange noise. Alex never gave up figuring it out and fixed it. Also kept me apprised of all the progress! figuring it out and fixed it. Also kept me apprised of all the progress! More

Excellent Customer Service My recent experience at Livermore Ford was of the quality that I've come to expect from them. I had tune up and oil change, fluids & breaks checked. My recent experience at Livermore Ford was of the quality that I've come to expect from them. I had tune up and oil change, fluids & breaks checked. The need for tires is being followed and pricing was provided for when I'll need them. I appreciate greatly the friendly service I received and attention to my concerns about keeping my '06 Mustang GT in top condition. More