Livermore Ford

buying experience was good I have purchased many vehicles over my lifetime and this experience was above average. The sales staff were friendly, the dealership was clean, large I have purchased many vehicles over my lifetime and this experience was above average. The sales staff were friendly, the dealership was clean, large selection of vehicles to choose from and the time to complete the purchasing process was fairly quick. Good overall experience. More

SERVICE AT LIVERMORE FORD I want to thank my Service Adviser and Service Manager at Livermore Ford for there oustanding service. I had a particularly tricky situation with my I want to thank my Service Adviser and Service Manager at Livermore Ford for there oustanding service. I had a particularly tricky situation with my transmission which required several communications between the dealership and the Ford Motor Co. Through their persistence and hard work they resolved my issue while keeping me informed every step of the way. More

oil change pretty good service..no more comments. Good dealership/ friendly and deliver on time. They are proactive too - good drop off service if needed. Kudos. pretty good service..no more comments. Good dealership/ friendly and deliver on time. They are proactive too - good drop off service if needed. Kudos..Thanks. More

Update from the other day Update, Today I got a call from Mike and we went back and forth and lets just say we could agree to disagree but I told him that I was in the middle o Update, Today I got a call from Mike and we went back and forth and lets just say we could agree to disagree but I told him that I was in the middle of writing an email to the owner letting him know what happened and next think you know I had 6 missed calls and a message on my phone the the Manager Josh wanted to talk to me. The message on my phone was from Josh stating that he knew I had some issues with the dealership and that I wanted to get in touch with the owner and he "wanted to make sure I had the right email". I told him I had what I needed and he proceeded to ask me what happened. I started to tell him and he kept cutting me off. Then when I told him that the exterior of the car was not clean as described to me he cut me off again and said ok you hate the car and I said no, don't put words in my mouth and he started to cut me off again so I said this conversation needs to be over and he cut me off for the last time and said yes it does!! This is the MANAGER, REALL. Josh, you need to take some anger management and customer service classes!! As it turns out they had the car sold to some guy with bad credit from Vallejo. More

Buy a new truck Used the website to look at inventory. Talked to a salesman on the phone and then visited the dealer. I found the online site useful but it did not sh Used the website to look at inventory. Talked to a salesman on the phone and then visited the dealer. I found the online site useful but it did not show all your inventory which would have been more helpful. The salesman did a good job answering my questions and showing me the various pickups and how they were equipped. After some arguing over price I bought F150. The salesman explained the many features and helped me set up the Ford AP. Later after I had left he went out of his way to retrieve my fast tract that I left in my old car by mistake. My only complaint is I still don’t think I got a fair price for a 2019 truck with a clean low mileage trade in. More

We had such a great experience at Livermore Lincoln. Our salesperson Michael was so personable and friendly. All of the other team members we dealt with were just as pleasant and made our leasing process v salesperson Michael was so personable and friendly. All of the other team members we dealt with were just as pleasant and made our leasing process very smooth. Can’t say enough of the wonderful customer service we received at Lincoln! More

They were very easy to work with and efficient made sure I got a prompt ride home and back I would recommend them to anyone I got a prompt ride home and back I would recommend them to anyone More

First time visitor and I called to make an appt for a 89 mustang - smog and oil the lady confirmed they could do the smog but when I arrived they said we don’t have the equipment to smog a 89 Mustang. She e mustang - smog and oil the lady confirmed they could do the smog but when I arrived they said we don’t have the equipment to smog a 89 Mustang. She even put me on hold to check with someone and they said yes... not World Class! More

Fast Lane service GREAT. Made an appointment, arrived 10 minutes early. Car taken in on time and out in 50 minutes. Service personnel very helpful. Purchased the service po Made an appointment, arrived 10 minutes early. Car taken in on time and out in 50 minutes. Service personnel very helpful. Purchased the service policy when bought in 2017. Worthwhile. More

Poor service The service agent assigned to me is always too busy, overwhelmed, and sometimes rude. Does not remember me when I am in front of him; does not keep m The service agent assigned to me is always too busy, overwhelmed, and sometimes rude. Does not remember me when I am in front of him; does not keep me updated on the status of the service, which has never completed as promised. I am now sorry I purchased a maintenance package, as I would rather take the vehicle to a non-dealer repair shop for maintenance if this is the best they can do. John Beg, finance manager, is a concerned, trustworthy guy, but we have had major hiccups in processing our lease buyout, including incomplete title processing and a lease balance that affected our credit rating due to the dealership's 30-day late payment to the lease-holder. We bought out the vehicle in early December, and the dealer did not pay off the lease until late January. More