Livermore Ford

Bought a used Explorer for my son. Check engine light is on after owning it less than a month. Needs thousands of dollars of work or it won’t pass emissions. I am certain the warning s Check engine light is on after owning it less than a month. Needs thousands of dollars of work or it won’t pass emissions. I am certain the warning system was reset in some way so it would sell. Also, they put a protective paint coating and security etching on every car to pad their profits. Stay away! More

Sold me a lemon and charges for unnecessary work. Poor communication and zero follow up. Poor communication and zero follow up. More

I ordered 2023, F-250 Tremor. The experience in dealing with the sales staff and finance staff was excellent. The Dealership staff performed beyond my expectations and the whole p The experience in dealing with the sales staff and finance staff was excellent. The Dealership staff performed beyond my expectations and the whole process was very good. I am now in possession of the truck and I’ve been driving it for weeks and I am very happy with vehicle. Job well done! More

After 15 days in the shop and many unanswered phone calls I drive out to the dealership to find my F 350 diesel setting on the back lot, The 3rd service writer to help me found a note on the paper work...."n I drive out to the dealership to find my F 350 diesel setting on the back lot, The 3rd service writer to help me found a note on the paper work...."needs new batteries" OK lets do this... 2 days later, after no calls to me and no answer when I called back, I drove out again to find NOTHING DONE! they scrambled around and put 2 new batteries in for $550 and declared even thing was fixed!... 1 day and 300 miles later the check engine light is back on and hard starting has returned... This is the end of over 11,000 dollars of work they have supposed to have done...but it will be the LAST they every see of me or my Fords! More

Worst dealership ever! ! Do not ever buy any car from this place! They do not care about their customers they sold me a lemon and they still owe me money even the corporate ! Do not ever buy any car from this place! They do not care about their customers they sold me a lemon and they still owe me money even the corporate office is involved trying to help! Complete scam of a dealership the general manager Stan is absentee does not care about anything! Service team is also horrific! They don’t even answer the phone! Finance team completely incompetent also! Top to bottom a complete disaster of a dealership! More

Bought a 2019 Ford Transit 250 on Feb 15 2023. Brought it back on Feb 18 due to transmission issues. It is now May 31 2023. Vehicle is still at the dealership waiting to be fixed. I am stuck p Brought it back on Feb 18 due to transmission issues. It is now May 31 2023. Vehicle is still at the dealership waiting to be fixed. I am stuck paying for this vehicle. The manager, Stan refuses to give me a refund or even communicate with me. I have been without a vehicle this whole time and I am stuck paying over $700 a month for this vehicle that I can't use. I was also told I would be reimbursed for a cargo van I had to rent for a week. Every time I ask where the check is, their response, we just mailed it. Please do yourself a favor and run as fast as you can from this dealership. I wish I did. This has been nothing but a nightmare. More

Sold my LR4 as a condition of. Using a new Black Label Aviator. At the time of trade in I was told this dealer could not cut me a check for 21k and that it would be sent overnight Using a new Black Label Aviator. At the time of trade in I was told this dealer could not cut me a check for 21k and that it would be sent overnight within 3 business days. 3 weeks later I am still waiting for this check although they have Pink slip. In addition the car had scratches on the driver window, was dirty and is missing key components that we instructed the dealer to include. They talk a good game but are 100% negligent. I would stay clear of this dealer and they fraudulent behavior More

Grant Goo, Salesperson, was absolutely perfect. Jamal Zadran, Finance Manager, not so much. I purchased a 2023 Aviator Black Label on Tuesday, April 26. I was told my copies of the transaction d Jamal Zadran, Finance Manager, not so much. I purchased a 2023 Aviator Black Label on Tuesday, April 26. I was told my copies of the transaction docs would be sent to me by email. I waited patiently. After several follow-up phone calls and texts, I finally received my copies on Wednesday, May 18, 2023, from Mr. Jamal Zadran. The poor customer service in finance is unacceptable. More

Service department needs improvement. I called to schedule a service appointment for the earliest available date (1 month out). As the date approached, I called back to confirm. Apparentl I called to schedule a service appointment for the earliest available date (1 month out). As the date approached, I called back to confirm. Apparently the operator mistakenly booked my reservation as a fleet appointment. Had to reschedule again- the earliest available was in another 3 weeks! Now, 7 weeks after my initial call, I finally got my car in for service. On the day the car was supposed to be ready, I was informed that they ordered the wrong part! ! I now need to return in another week to finally get my vehicle repaired. Eight weeks for a simple warranty repair seems pretty excessive in my view. More

I would discourage you from buying anything from Livermore Ford. Their sales team and financial team makes you get useless add ons like the 3M stickers on door edges for a highly upcharged price. Si Livermore Ford. Their sales team and financial team makes you get useless add ons like the 3M stickers on door edges for a highly upcharged price. Since I couldn't turn it down, I decided to go with it. I checked my car and saw that there was no door lining, when I told the sales team about this, their finance guy, Jamal, mentioned that he would refund me for that add on 399$ value. It has been almost 3 months since my purchase and I have yet to get the refund. I tried calling but whenever I mention the refund they hang up my call. Terrible dealership More