Livermore Ford

Grant Goo, Salesperson, was absolutely perfect. Jamal Zadran, Finance Manager, not so much. I purchased a 2023 Aviator Black Label on Tuesday, April 26. I was told my copies of the transaction d Jamal Zadran, Finance Manager, not so much. I purchased a 2023 Aviator Black Label on Tuesday, April 26. I was told my copies of the transaction docs would be sent to me by email. I waited patiently. After several follow-up phone calls and texts, I finally received my copies on Wednesday, May 18, 2023, from Mr. Jamal Zadran. The poor customer service in finance is unacceptable. More

Service department needs improvement. I called to schedule a service appointment for the earliest available date (1 month out). As the date approached, I called back to confirm. Apparentl I called to schedule a service appointment for the earliest available date (1 month out). As the date approached, I called back to confirm. Apparently the operator mistakenly booked my reservation as a fleet appointment. Had to reschedule again- the earliest available was in another 3 weeks! Now, 7 weeks after my initial call, I finally got my car in for service. On the day the car was supposed to be ready, I was informed that they ordered the wrong part! ! I now need to return in another week to finally get my vehicle repaired. Eight weeks for a simple warranty repair seems pretty excessive in my view. More

I would discourage you from buying anything from Livermore Ford. Their sales team and financial team makes you get useless add ons like the 3M stickers on door edges for a highly upcharged price. Si Livermore Ford. Their sales team and financial team makes you get useless add ons like the 3M stickers on door edges for a highly upcharged price. Since I couldn't turn it down, I decided to go with it. I checked my car and saw that there was no door lining, when I told the sales team about this, their finance guy, Jamal, mentioned that he would refund me for that add on 399$ value. It has been almost 3 months since my purchase and I have yet to get the refund. I tried calling but whenever I mention the refund they hang up my call. Terrible dealership More

I was very pleased with my experience at Livermore Ford Lincoln. Both Shak Shekeeb and Ziaur Hamind were professional and courteous. I would recommend this dealership to a friend or relative who is conside Lincoln. Both Shak Shekeeb and Ziaur Hamind were professional and courteous. I would recommend this dealership to a friend or relative who is considering purchasing a new vehicle. More

They were friendly, patient, and easy to work with. Every person I spoke to was honest. Every person I spoke to was honest. More

Pleasant experience buying a vehicle. Shak did a great job with sales and explaining the features, and Kevin with Finance did an excellent job making us feel comfortable with all the pap Shak did a great job with sales and explaining the features, and Kevin with Finance did an excellent job making us feel comfortable with all the paperwork. More