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Livermore Ford
Livermore, CA
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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544 Reviews of Livermore Ford
December 14, 2022
The customer service experience as well as all interactions with this dealership/site were horrific. Besides the gentleman, Dante, who answers the phones when a call comes in, the team is incredib interactions with this dealership/site were horrific. Besides the gentleman, Dante, who answers the phones when a call comes in, the team is incredibly dishonest and like most sales people they try and play you. They will not return phone calls after purchasing a vehicle a month ago and have still yet to send the trade-in payoff check to the bank per the contract signed and dated. The salesman is texting me asking my the payoff amount of my trade in (though it is clearly stated on the signed contract) in order to get a smaller amount on another platform in writing to pay less money. This salesman in particular is Ahmad Jabari. It is wise to stay away from his help at all costs. His cousin, Ali, who works in finance is also just as dishonest. They really are cousins and introduced themselves as such. They also lied about complimentary lifetime power train warranties on the vehicle which was also advertised on their website on the exact vehicles. False online advertisement is not their fault, however, them confirming the car to have this feature was outrageous and then lying about it afterward. This location bounces calls around and blame one another for their shortcomings. We have let multiple messages since 11/14 and have YET to receive a promised call back. Livermore Ford is likely the most unprofessional car dealership experience you might ever have. Read other reviews about this site and heed the warnings or proceed with great caution. This is car 4 from Gill Auto Group that we've purchased and will absolutely be the last after this awful experience. More
by niki_m
Employees Worked With
Ahmad Jabari, Ali, Leo
December 14, 2022
BUYER BEWARE! ! Stay away. I finally got my maverick (after a year of waiting & little-to-no communication), but the purchasing experience was terrible. I had 2 ! Stay away. I finally got my maverick (after a year of waiting & little-to-no communication), but the purchasing experience was terrible. I had 2 people "helping" me - Shak & I don't remember the other guy. They were incredibly pushy & trying to squeeze every last dollar out of me. The price build I got was for 32k. Lo & behold, when it comes time to sit down and sign papers, they've somehow added on literally 6k extra of stuff that I didn't ask for, & wasn't on the initial price breakdown. We then spend the next 2 hours sitting there, trying to bargain the car back down to what I was promised. They were way too aggressive & it made the whole experience of trying to get this car that I've been waiting so long for, & was so excited for, incredibly stressful. I definitely will not be back, & I don't care for ford if this is how they choose to treat their customers. I got the car, but I literally left the dealership trying not to cry. Emotional freaken rollercoaster. So glad it's over with. More
by neonspazz
Employees Worked With
Shak
December 12, 2022
Excellent service. Raul, who was our sales manager went above and beyond in making sure we were dealt with in a courteous way and informed everything about the car. The Raul, who was our sales manager went above and beyond in making sure we were dealt with in a courteous way and informed everything about the car. The test drive was nice and the whole experience was very satisfying. Cheers! More
by aarya
Employees Worked With
Raul
November 23, 2022
Robert and his managers made the purchasing process super easy. Robert worked quickly and efficiently to locate the exact vehicle I wanted and created a no-pressure, comfortable, easy process that will have easy. Robert worked quickly and efficiently to locate the exact vehicle I wanted and created a no-pressure, comfortable, easy process that will have me recommending them future forward. More
by Cain_rebecca
Employees Worked With
Robert Haro, Ali Akbari
November 19, 2022
I recently bought a F150 and they have a great team that communicates very well, from Sales, Finance, and Parts department. I had great interaction with all. Especially good were Joe Fogarty(Sales) and Fais communicates very well, from Sales, Finance, and Parts department. I had great interaction with all. Especially good were Joe Fogarty(Sales) and Faisal Aziz(Finance). Highly recommended! More
by edwardak
Employees Worked With
Joe Fogarty and Faisal Aziz
