Livermore Ford

Rafi was very helpful in making sure I was happy and got the perfect car. Everyone else at the dealership was also very friendly and helpful. the perfect car. Everyone else at the dealership was also very friendly and helpful. More

Great customer service. Purchasing process very smooth. After initially glitch. Saleman Jay very kind and friendly Purchasing process very smooth. After initially glitch. Saleman Jay very kind and friendly More

Bought a 2020 Ford Escape yesterday and very satisfied with the service. Shak our salesperson was terrific. Because of unforeseen circumstances, it did take a long to complete the process. But we are ve with the service. Shak our salesperson was terrific. Because of unforeseen circumstances, it did take a long to complete the process. But we are very happy with the re More

FOLLOW UP AFTER PURCHASE IS HORRIBLE. NO ONE WILL RETURN CALLS. NO ONE IS EVER THERE TO ANSWER ANY QUESTIONS. THEY JUST TAKE A MESSAGE. TURNS OUT THE FINANCIAL GUY THAT I WENT THOUGH DOES NO ONE WILL RETURN CALLS. NO ONE IS EVER THERE TO ANSWER ANY QUESTIONS. THEY JUST TAKE A MESSAGE. TURNS OUT THE FINANCIAL GUY THAT I WENT THOUGH DOES NOT EVEN WORK THERE ANYMORE. YET THEY WILL STILL TRANSFER ME TO HIS PHONE WHERE NO ONE WILL PICK UP OR RETURN CALLS. ASK FOR THE GM HE WILL WRITE A NOTE DOWN (SO HE SAYS) AND NEVER GET BACK TO YOU. MOST IMPORTANTLY DO NOT BUY THEIR WARRANTY IF YOU DO NOT PLAN ON GETTING ALL YOUR WORK DONE AT THERE SHOP. THEY MAKE IT xxxx NEAR IMPOSSIBLE TO FILE A CLAIM WITH ANOTHER SHOP. (PHONE NUMBERS PROVIDED ON THE SERVICE CONTRACT IS SO OUT OF DATE. THE PHONE NUMBER TO FILE A CLAIM GOES TO A SCAM LINE IN INDIA ASKING FOR YOUR SSN. TRIED GETTING A UPDATED NUMBER STILL CANNOT GET ANYONE TO HELP OUT. LOVE THE CAR I BOUGHT FROM THEM JUST WISH THERE FOLLOW UP WAS BETTER. FEELS LIKE THEY GOT THER BONUS SPIFF FOR SELLING THE CAR AND COULD CARE LESS WHAT HAPPENS AFTER. More

They claimed to fix a flat tire on the car I purchased, I found out a few days later that the wheel was cracked and have to buy a new one. Either their service is incompetent or they are scammers. You decid found out a few days later that the wheel was cracked and have to buy a new one. Either their service is incompetent or they are scammers. You decide. Either way, bad news. Also- demanding to be paid for "window security etching" Wow. There's a reason used car salesmen is a trope. I though that stuff was just a joke in movies. These guys actually do it! Hahahahaaa More

The customer service and personal attention was impressive., I would definitely recommend this dealership to freeness and family impressive., I would definitely recommend this dealership to freeness and family More

Sohail, our salesperson was very helpful, friendly, and informative. The dealership had a strong inventory and we were able to find exactly what we were looking for. Ziar in financing was also profession informative. The dealership had a strong inventory and we were able to find exactly what we were looking for. Ziar in financing was also professional and made us feel comfortable. Over all, a very pleasant buying experience. CB, Hollister. More

Dante, the salesman, was very friendly, cordial and business like, easy to talk to end welcoming. He did not put pressure on but did everything he could to make sure my questions, concerns, etc., were business like, easy to talk to end welcoming. He did not put pressure on but did everything he could to make sure my questions, concerns, etc., were answered. The test drive did it, though, once I drive that Platinum F-150 I was sold. The rest was putting it together as it was a far more expensive truck than I thought. Allesandro was also super in every way, going the extra mile to make my dream come true. All the folks at Livermore Ford are just super. I never felt pressured and was never promised anything that was not delivered, and everything promised was delivered. I will definitely have this beautiful truck serviced by them. I also recommend the F-150 Platinum, it's a super truck from a super dealer! More

This place is the biggest rip off, I've ever come across. I started an inquiry on the internet for a car. Had a conversation with Ahmad Jabari trying to negotiate a deal. What a mistake. They took a car ad I started an inquiry on the internet for a car. Had a conversation with Ahmad Jabari trying to negotiate a deal. What a mistake. They took a car advertised at 43k and sent me a purchase quote at 63k with some of the most ridiculous add-ons I've ever seen, that I never asked for. One line item even just said add-on for over 3k. Again, I spoke to Ahmad Jabari, telling him I didn't want any of the add-ons, of which he said well this one is already on the car (???) but lowered it to 750. (Mind you, I had already informed him, that I was pre-approved for twice the amount of the car.) He sent me another quote, still with some crazy add-ons, now we're at 49K. I had already come up 4k from my original offer, and he was trying to tell me how much he came down. NOT!!!!! At which time he sent me a text saying if I can't afford the car, maybe you should look at something less. SUCH INSOLENCE AND UNPROFESSIONAL BEHAVIOR. He finally came down 1k, but by that time I was too insulted and had no faith that this dealership and Ahmad Jabari were anyone to be trusted. Based on other reviews, I'd say this is indicative of the mindset over at Livermore Ford. More

Everything about my experience with Livermore Ford was amazing! I went in knowing exactly what I wanted, and they delivered it to a tee. No pressure or games. From Shek in Sales to in finance, these gu amazing! I went in knowing exactly what I wanted, and they delivered it to a tee. No pressure or games. From Shek in Sales to in finance, these guys were fabulous! More