Lexus of Winter Park

Other dealerships should use Lexus of Orlando as a model! Charles Ream and his Lexus of Orlando team involved w/my purchase could not have been more professional or friendly. Zero pressure, good product knowl Charles Ream and his Lexus of Orlando team involved w/my purchase could not have been more professional or friendly. Zero pressure, good product knowledge (and it wasn't even a Lexus!), exceptional surroundings to shop in. It took visits to several dealerships to get what I wanted, and none of them were up to Lexus of Orlando's very high standards. More

Great customer service sets Lexus of Orlando apart In this consumer-centric world, there unfortunately is a big difference between what a dealer thinks is great service and what a customer thinks. Phr In this consumer-centric world, there unfortunately is a big difference between what a dealer thinks is great service and what a customer thinks. Phrases like "you just have to understand";"that's not our policy"; or "I'm sorry, but we can't do that" have become the norm and are the baseline for what many businesses defines as good customer service. I have firsthand experience with that because I strayed from a Lexus to a Teutonic luxury brand, but the manufacturer's gestapo-like attitude for dealing with a well-known problem with their car drove me back. I came back to Lexus of Orlando and are now enjoying my fifth purchase from them. Today I picked up my vehicle after it had been in service for a lot of cosmetic (warranty) work. When I dropped the car off I met with Steven and Allen and told them what I wanted done, hopefully all under warranty. But today when Steven pulled my car up it looked brand new inside and out. They did much more work than I expected them to do, but I shouldn't be suprised. That has been the Lexus of Orlando way for the last 25 years. They do a wonderful job of selecting, training and empowering talented people to interface with and satisfy their most valuable assets, their customers. So wouldn't you rather do business with a dealer that does as much for you as they possibly can, rather than as little as they can get away with? If so, Lexus of Orlando is the place for you. More

Best experience ever!!! We where greeted by Jim McKay and he walked us around and showed us the vehicles we where interested. He answered all our questions and was very frien We where greeted by Jim McKay and he walked us around and showed us the vehicles we where interested. He answered all our questions and was very friendly, knowledgeable and professional. He made us feel very relax through the whole process. At any moment we felt pressured to purchase by Kim or Carlos Curet (Sales Manager). We ended up purchasing a pre-owned Lexus 350. The whole process went very smooth and we got a good deal. At the end both Carlos and Kim made us feel very special. Defenitly will be back for our next vehicle. My highest reviews for Lexus of Orlando. More

Best Car Buying Experience If you are planning to buy a Lexus, whether new or old, you should definitely check this place out. My product specialist was Charles Ream and we were If you are planning to buy a Lexus, whether new or old, you should definitely check this place out. My product specialist was Charles Ream and we were sold by his spiel. Originally, my boyfriend and I weren't planning on buying the IS350 F Sport yet until another couple of months. But after meeting Charles, we decided to jump on it right then and there. He was AMAZING. He knew exactly which product he was talking about. His presentation was amazing. He was very professional, courteous and had excellent customer service. Definitely someone you would want to go to if you're planning to purchase a Lexus. More

Lexus Experience I am not normally a review writer, but our family experience here at Lexus of Orlando were outstanding. Thank you Pan, he is awesome. He answers all o I am not normally a review writer, but our family experience here at Lexus of Orlando were outstanding. Thank you Pan, he is awesome. He answers all our questions and concerns clearly. He's always available to help. Thank you Pan for time you spent to go over the car features with us. I would definitely come back for a second vehicle. More

Friendly respectful and easy to work with Met Jorge in the parking lot went over pros and cons about each model I was considering. Not once did he push me or try to over sell anything... We w Met Jorge in the parking lot went over pros and cons about each model I was considering. Not once did he push me or try to over sell anything... We were both up front with each other, I told him what I was looking for and he showed me many options. I don't know too much about car but not once did I seem like I was getting taken advantage of. Jorge answered all my questions and treated me with a ton of respect. Once I was handed over to Omar to talk numbers the day went buy smoothly. We talked negotiated and never once did I fell overwhelmed or pressured to buy. Omar also answered all my questions and got me into a new IS250 and I will definitely be back... Go Lexus More

Incomparable Car Buying Experience Think of everything you want when going out to find your next car, then go to Lexus of Orlando where they deliver not only a fine automobile but a rem Think of everything you want when going out to find your next car, then go to Lexus of Orlando where they deliver not only a fine automobile but a remarkably enjoyable car-buying experience. Mine began with meeting Charles Ream, a knowledgeable and courteous salesperson, who used technology to find the make, model, color and accessories that I desired without having to trudge around acres of cars. I was shown several choices and Charles had them ready for a test drive within minutes. It was love-at-first-drive and I was hooked on the Lexus RX 350. He also took me on a behind-the-scenes tour of the Service Department, which assured me that Lexus of Orlando prides itself in first class service. Completing the purchase was a breeze. Christopher offered a fair trade-in price for my old car and Jose's efficiency got me out the door in less than 60 minutes. It has been almost a week since purchasing my RX 350 and I am still acquainting myself with all the new features, but I know if I have a question, Charles is just a phone call away. Check them out, you'll be pleasantly surprised. More

Professional and efficient The entire shopping and purchasing experience with the entire team at Lexus of Orlando was handled with professionalism and efficiency. Marcus follow The entire shopping and purchasing experience with the entire team at Lexus of Orlando was handled with professionalism and efficiency. Marcus followed up immediately with answers to my questions from the initial internet search and set the "test drive" appointment to accommodate my schedule. Charles is a professional well informed product specialist that worked with me through the entire process. Charles gave the extra effort by reviewing the details of the car and it was extremely clean and ready to drive home! Robert listened to my concerns about the purchase and offered the solution needed to make the deal. The dealership is busy for a reason, quality product and terrific customer service. Jose processed the final paperwork efficiently. Great experience! More

Couldn't ask for a better buying experience These folks are second to none in genuine customer satisfaction from the minute you step in the door to driving your new car from the showroom. I gla These folks are second to none in genuine customer satisfaction from the minute you step in the door to driving your new car from the showroom. I gladly drive past the local Lexus dealership and go an additional 60 miles to experience their professional attitude toward the customer. More