Lexus of Winter Park

Victor was awesome! Victor was very professional and helpful. We had an issue about a warranty that we have been waiting to be resolve for 2 years; Victor made sure that Victor was very professional and helpful. We had an issue about a warranty that we have been waiting to be resolve for 2 years; Victor made sure that it was accomplished. In the future, we would only want to deal with Victor in the service department. More

Scary Experience BEWARE - I'VE HAD PROPERTY STOLEN FROM ME AT THIS LOCATION'S SERVICE CENTER. Having bought my wife's and I matching Lexus' at Lexus of Palm Beach, we BEWARE - I'VE HAD PROPERTY STOLEN FROM ME AT THIS LOCATION'S SERVICE CENTER. Having bought my wife's and I matching Lexus' at Lexus of Palm Beach, we always return to that location to have our service done. We are Central Florida natives, so this time, I decided to have my oil change done at our local Lexus of Orlando. WORST DECISION. Upon having my car returned to me, I immediately noticed that my iPod touch was not in my car. It is always connected to my car's bluetooth and plays music as soon as I turn it on. Not this time, silly criminals. Four hours, one police man and 5 "suspects" later, Lexus acknowledged that my property was stolen on their premises and agreed to replace the iPod and refund me the cost of the oil change. I'm a easy going person and had spent more than enough time trying to resolve the issue so I accepted the offer instead of seeking legal action. However, I am sure that no one will be "let go" and that the criminal who stole my property remains. I will not be returning to this location, I much rather make the three hour trip to Lexus of Palm Beach to work with professional, honest people without running the risk of working with criminals or having things stolen from me. I allowed for William Marshall, a seemingly genuine person from Lexus of Orlando, to rectify the situation by having Lexus pay for the damages... but you have been warned. DO NOT LET THIS HAPPEN TO YOU. More

Excellent Experience I purchased a new Lexus 460 and the salesman was Charles Ream. He was extremely knowledgeable and helpful during the whole process of buying a new car I purchased a new Lexus 460 and the salesman was Charles Ream. He was extremely knowledgeable and helpful during the whole process of buying a new car. His style of selling a car was unbelievable - no pressure, encouraged me to drive the car, patient, and very helpful with answering my questions. My deceased husband and I have purchased many high end cars through the years and never have I dealt with a better salesman and dealership . I could go on and on about Charles- friendly, not pushy, most of all he wanted me to be satisfied with my decision. I will be back and will only buy a car from Charles! Thank You Charles for a Great Experience! More

Great Service My service person was Victor Oquendo. I had my new car serviced for the first time yesterday. My experience was Great-- never have had this treatment My service person was Victor Oquendo. I had my new car serviced for the first time yesterday. My experience was Great-- never have had this treatment anywhere before! The customer waiting area is unbelievable - I was able to use their iPads to check my emails, had a snack, watch TV, and Victor came and got me when my car was ready. Victor went over everything that was done with my car and gave me a copy in a nice booklet. This dealership is first class in every aspect of their operation! My service was such a great experience , I can't wait to go back again! Thanks Victor More

service at lexus of Orlando We have serviced our lexus at lexus of Orlando for the 3.5 years that we have lived in florida and the last year or so with Victor Oquendo has been by We have serviced our lexus at lexus of Orlando for the 3.5 years that we have lived in florida and the last year or so with Victor Oquendo has been by far superior. He is easily the most honest and respectful service advisor I have ever dealt with. More

Excellent! A friend of mine referred me to this place after he bought his vehicle from here. He told me about their excellent service and how helpful Lorraine Ma A friend of mine referred me to this place after he bought his vehicle from here. He told me about their excellent service and how helpful Lorraine Mantero was. I went over there and in fact, these guys are the best out there. Once you walk through the door, everyone ensures that you have a pleasant experience. And yes, I met Ms Lorraine Mantero - great professional with a pleasant personality, very helpful and a good human being. Go meet her if you need a vehicle. Ozzy More

Kevin sinker's service is stellar today, kevin recommended that i not buy a new battery from AAA but rather stop by the service dept to replace my defective battery which is still unde today, kevin recommended that i not buy a new battery from AAA but rather stop by the service dept to replace my defective battery which is still under warranty. For over 4 yrs, i have been fortunate to have Kevin as my advisor. Kevin is a star. i tell everyone shopping for car to check out Lexus of Orlando. More

Experience exceeded my expectations I purchased a Certified Pre-Owned Lexus from Lexus of Orlando. Charles Ream was extremely helpful through every step of the process. I went back and I purchased a Certified Pre-Owned Lexus from Lexus of Orlando. Charles Ream was extremely helpful through every step of the process. I went back and forth in my mind between new and CPO and Charles answered all of my questions and went well above and beyond what I expected from a sales person, especially when I decided on the CPO. Additionally, my schedule would not allow me to take delivery of the car for three days, Charles volunteered to deliver the car to my home, all the way to Geneva, a good 40 minutes each way. Charles is young and eager to please and I am glad to be able to work with him. If you are in the market for a Lexus, go to Lexus of Orlando, if you want a great customer experience, ask for Charles. More

Exceptional personal service This is our second ppurchase of a Lexus at this exceptional dealelrship. The personal attention, timeliness, and follow up to make sure all aspectss o This is our second ppurchase of a Lexus at this exceptional dealelrship. The personal attention, timeliness, and follow up to make sure all aspectss of the deal were acceptable makes us coming back. The final deal was no nonssence, quick to get to the agreed terms, and pleasurable negotiatins all the way. Chanlin isw an experience pro in dealing with people making an important purchase decision. Low key, confident, adn ges teh job done. Charles Ream is a young man who goes out of his way to please (sometimes a little overly so, but he is learning well. WE not only hae two Lexus, but refereed our daughter in law sesverl months ago; adnour son this week to buy a Lexus from this dealelrship. More

Red Carpet Treatment from start to finish!!! Best experience ever!! Lexus of Orlando employees are super helpful and friendly! Jorge Laucirica is "the go to guy" for purchasing a Lexus. He is ve Best experience ever!! Lexus of Orlando employees are super helpful and friendly! Jorge Laucirica is "the go to guy" for purchasing a Lexus. He is very knowledgeable, laid back, and a no pressure what so ever type of guy. I was torn between two vehicles and couldn't make a decision. Jorge encourage me to re-test drive the vehicles and ask all the questions that I needed to ask. He was very patient and helpful with answering my questions. I am very happy with my purchase and so is my husband! More