Lexus of Winter Park

Easy and pleasant Wayne has been terrific. His service and his personality keep me coming back to the dealership.. It's easy for me to have my car serviced. Wayne has been terrific. His service and his personality keep me coming back to the dealership.. It's easy for me to have my car serviced. More

Awesome Everything was great excellent service just overall great! good service "excellent" everyone was very helpful kind good hospitality and everyone aware Everything was great excellent service just overall great! good service "excellent" everyone was very helpful kind good hospitality and everyone aware of people's present just great EXCELLENT SERVICE!! More

15000 mile service Had slight misunderstanding on how long i would need the loaner car. I was gone about 1 hour and when i returned i noticed my vehicle was still in th Had slight misunderstanding on how long i would need the loaner car. I was gone about 1 hour and when i returned i noticed my vehicle was still in the same spot as when i left. i found Victor and voiced my concerns about nothing being done. Victor immediately jumped on the situation and got my vehicle in to service, and i was out the door 2 hours later. Great response to a situation that was not of his making. I should have been more clear with him when i came into the dealership. This is my second time in to the dealership (my first Lexus) and Victor has been terrific both times. He has explained everything that is going to be done on the vehicle, so that i am not left in the dark. Terrific guy and a credit to the dealership! More

Service I have lived in Orlando for 11 years. I have an RX 300 which I purchased in Glenview, Illinois and if I would have been living here this is where I w I have lived in Orlando for 11 years. I have an RX 300 which I purchased in Glenview, Illinois and if I would have been living here this is where I would have bought my car! The reason I think and speak so highly of this your dealership is for your service. You have some of the best service people I have dealt with in my entire life. Lyndon Walsh is absolutely hands down the most thorough and honest service manager I know. He listens to my concerns about what is going on with my car and understands my circumstances. It would be a very difficult for me if Lyndon Walsh was not there for me to work with. He is a superstar!! More

Victor the Understanding and the helpful! Simply put i had car issues Victor understood that the expense was really not what i hoped for as with any unexpected issues. Victor soften the load Simply put i had car issues Victor understood that the expense was really not what i hoped for as with any unexpected issues. Victor soften the load and made sure my vehichle would get the best service and that I need not to worry. I really appreciate that in him, he just always clear the air of concern and that is so important when our life's necessities are a demand especially with our vehicles. Kudos to Victor From Well Dressed Home Designs Lisa More

Best service ever had Took me a day at Lexus to find out every single issue that my car has, compare to years of searching in private autoservices. Very fast, very communic Took me a day at Lexus to find out every single issue that my car has, compare to years of searching in private autoservices. Very fast, very communicative and Carolyn keep me up to date with every single step. More

A+ service and dealership My overall experience was great. Jorge was there from the moment I stepped on the lot till the moment I drove away. Besides being very professional an My overall experience was great. Jorge was there from the moment I stepped on the lot till the moment I drove away. Besides being very professional and knowledgeable about the vehicle, I felt like I was being treated like family not just another customer. The whole process from start to finish was very smooth. I look forward to working with Jorge and this dealership again..thanks More

Wonderful sales I had a great experience with Lexus of Orlando. Lisa, my internet sales person was the best. She was very patient and answered all my questions. And D I had a great experience with Lexus of Orlando. Lisa, my internet sales person was the best. She was very patient and answered all my questions. And Debbie from the dealership was awesome as well. The only dissapointment was I couldn't get the bonus gift card they offered online because evidently the only way to get the gift card was to schedule a test drive through the website and not a sales representative. That was a bit confusing. Otherwise, the whole experience of purchasing a new car was the best. More

Good buying experience until I called back with car problem Purchased a CPO from this dealership (Lexus of Orlando). Flew in from Atlanta, GA and drove it back home that same night. The car has a tire vibration Purchased a CPO from this dealership (Lexus of Orlando). Flew in from Atlanta, GA and drove it back home that same night. The car has a tire vibration and the brakes whistle. I called the salesman the very next morning. My local Lexus dealership diagnosed bad rotors and tires. Lexus of Orlando ( Chris Yurocko/Dan Warren ) will not honor my Lexus Of Greenville's diagnostic saying the dealer is lying to me just trying to sell me service. Instead of working this issue with my local dealership they conveniently offer for me to "drive the car 7 hours back to them(in Florida) so they can look at it". The repair quote is $1,700+. A car that I just bought "CPO" from them with less than 21K miles. Clearly the CPO inspection wasn't done correctly. Now the dealership does not want to take responsibility for it. I have owned 3 previous Lexus CPOs. I love Lexus. Never had a single issue of any fashion. These people are unfair and should not be representing the Lexus brand. The whole point of buying a CPO vehicle is to know the car has been inspected and recondition to "just like new". The program is great if you buy from the right dealership. I made the mistake of buying form the wrong dealership. DON'T do the same. Buy somewhere else. More