Lexus of Winter Park

I had to take my Lexus for service and experienced the pleasure of Lexus's friendliness and courtesy beyond believe. Luis Jurado was my service consultant, he is professional, friendly and very kind. I re pleasure of Lexus's friendliness and courtesy beyond believe. Luis Jurado was my service consultant, he is professional, friendly and very kind. I recommend him to every one! More

I have been driving Lexus vehicles for the last 7 years and have lived in various cities, taking my cars to multiple dealerships for service along the way. To date, no dealership has compared to Lexus of and have lived in various cities, taking my cars to multiple dealerships for service along the way. To date, no dealership has compared to Lexus of Orlando, nor has a Service Adviser compared to CJ Kinch. The service department focuses on the customer and does the "small things" that make a difference- like pulling in the loaner vehicles into the service lane when it's raining outside so you don't get wet when inspecting and getting into your loaner. I also like the technology used at the dealership where the Advisers have a handheld device showing the progress of each vehicle in service, and providing timely updates via email to the owner of the car. From the second you pull into the service area you are greeted by courteous and capable people. For CJ, I have found him to be incredibly knowledgeable and reliable. You can tell he enjoys his job and is very passionate towards his customers. More than anyone I have worked with, he is a true Adviser...I never feel like he is recommending something to be done to my vehicle that it doesn't need. He pays attention to detail when inspecting the car both pre- and post-service and remembers things about my vehicle (and my family) each time I come in. He consistently goes above and beyond to make the service experience as easy and pleasant as possible. On one occasion my satellite radio didn't work after having the car serviced which meant I had to go back to the dealership to get them to fix it (CJ immediately had it fixed- took less than 10 mins). On my most recent service visit, CJ remembered that incident from last time and before I got in my car to drive away he was sure to tell me that he had already checked the satellite radio to make sure it was working. These are the types of details that set CJ apart from others and have turned me into his loyal customer. Unless we move out of the Orlando area, I'll never go to anyone else for service. CJ is fantastic and I would recommend him to anyone. More

We always have a great experience. We are always treated as if we are the "only" customer to Lexus knowing we are not. Thank you for the wonderful goodies and the relaxing waiting area. CJ, your the man! as if we are the "only" customer to Lexus knowing we are not. Thank you for the wonderful goodies and the relaxing waiting area. CJ, your the man! More

I’d like to compliment Manuel Camacho, Service Consultant, on his professionalism and customer service. As the owner of a previously (private) owned Lexus, I appreciate how Manny took time explain Consultant, on his professionalism and customer service. As the owner of a previously (private) owned Lexus, I appreciate how Manny took time explaining the history of my vehicle’s maintenance. He proved to be knowledgeable as he explained what services were necessary to keep my Lexus in top performing condition while emphasizing safety and reliability as key factors in the repairs. Moreover, Manny exceeded my expectations as he worked to ensure I was quoted the best pricing possible in order to ensure the completion of the repairs to my Lexus. I trust that Manny in collaboration with the service technicians of Lexus of Orlando have brought my vehicles performance back to the Lexus standard. Thank you Manny for the personal and individual attention and thank you Lexus of Orlando for working together to make certain that my Lexus ownership experience is one that will ensure I am a Lexus owner for life. More

I have owned many cars all the way from Pontiac to Chevy and ending with Lexus. The service and customer service I have recieved from the time I purchased my vehicle through present has been above stellar. and ending with Lexus. The service and customer service I have recieved from the time I purchased my vehicle through present has been above stellar. Lyndon Walsh is my service advisor and he not only keeps me informed of every step with my vehicle he actually appears to care. Whether this is true or not, I will never know. I am always made to feel like I am #1 and so is my vehicle, because of this I will always drive a Lexus. More

To whom it may concern, beside the fabulous and reliable vehicles Lexus offer, the services are what made me stay a loyal costumer, and came back for another Lexus vehicle. I truly believe all of Lexus of O vehicles Lexus offer, the services are what made me stay a loyal costumer, and came back for another Lexus vehicle. I truly believe all of Lexus of Orlando employees are top notch, but the one employee that stood out the most among you guy’s best is Wayne Kerr. He's professionalism, and well manner approaches to solve issues are to the utmost perfection; Mr. Wayne would go relentlessly above and beyond to solve and answer any question I may have. In my view, services like that are only seen through the United States military branches and I would know because I'm a sergeant in our great United States Army. To make it short and simple, thank you Lexus of Orlando for giving employment to such gifted, and well manner employees. More

nothing all i can say about Lyndon, he is one of a kind service specialist he is an all in guy when it comes to auto repair - very talented & a great person, keep it up & see you on my next visit, thank yo service specialist he is an all in guy when it comes to auto repair - very talented & a great person, keep it up & see you on my next visit, thank you. More

Dominic is "extremely" customer focused! I have been dealing with Dominic for nearly 2 years and he makes me feel such a valued customer! I would just like to say "thanks Dominic for your great ser been dealing with Dominic for nearly 2 years and he makes me feel such a valued customer! I would just like to say "thanks Dominic for your great service, it is really appreciated"! More

The "check engine" light started flashing on our RX350. Since we had purchased a Platinum extended warranty, I called Lexus of Orlando for assistance. A flat bed arrived less than 60 minutes l our RX350. Since we had purchased a Platinum extended warranty, I called Lexus of Orlando for assistance. A flat bed arrived less than 60 minutes later, and the vehicle was in the service bay soon after that. I expected a call that afternoon to say that the car was ready to be picked up and was totally covered by the warranty. Instead, Lyndon Walsh called to say that the repairs would take 5 days and cost over $4000- not covered by the Lexus warranty. As unbelievable as this sounded, Lyndon very calmly and professionally described the situation as rodent damage, and then recommended a course of action to contact our Auto Insurance agent and inquire about comprehensive coverage. Within an hour, all details had been worked out, and we were provided with a courtesy car so that we could complete an important trip the next day. Lyndon and dealer emails then kept us informed with every step of the repair process so we knew the status of the repairs as they were completed. The repairs were completed when promised, and appear to be 100% successful. Lyndon's professional and positive attitude was greatly appreciated. He was always on top of the situation, and made us feel like we were the most important customer there. It has been refreshing to have all of our expectations exceeded. We will definitely return. More

I have been a Lexus customer for 20 plus years and of all the excellent service I have experienced through my primary dealer in Marietta, Ga, Nalley Lexus, the best I have experienced was with CJ Kinch! I wa the excellent service I have experienced through my primary dealer in Marietta, Ga, Nalley Lexus, the best I have experienced was with CJ Kinch! I was put of town and had a need to have a problem on my GS 350 addressed so that I could return to Atlanta the next day and he worked me in, serviced the car and had it ready prior to the stated pickup time. He thoroughly answered all of many questions I had and offered alternatives to solving the ultimate service need. I love the Lexus product but the value proposition of Lexus is the reliability of the cars and service that stands behind the product. As a businessman, I know you can hire people and provide exceptional training as Lexus does, but you can t make them " care deeply" to do things right and to treat people with exceptional focus and top quadrant excellence--because these attributes are character and CJ is a model of what we are all trying to do and perpetuate in the service industry. Great job CJ and thank you!! More