
Lexus of Winter Park
Winter Park, FL
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1,361 Reviews of Lexus of Winter Park
Luis is doing a fantastic job as Service Consultant! I've dealt with him several times now when bringing my RX330 in for service. He is personable and provides outstanding customer service. He is an o I've dealt with him several times now when bringing my RX330 in for service. He is personable and provides outstanding customer service. He is an outstanding employee and deserves recognition for his hard work. More
James Mooney claimed that the Lexus college rebate was not applicable to the IS250 which was why he couldn't do the deal he agreed to the day before. Stated that the'fine print' said it didn't cover this not applicable to the IS250 which was why he couldn't do the deal he agreed to the day before. Stated that the'fine print' said it didn't cover this car. Therefore, after offering a $ 250 price reduction, net price would be $ 750.00 more. Said he checked with 'finance manager' who agreed with him. Had to email offer Lexus web page which clearly stated that the IS 250 was covred. Obviously a lie to net more money on the deal. Juan Balderas, Finance totally inept. Ran a debit as a credit. Did not know how to do a wire transfer without getting help and was improperly trained. Promised overnight package would go out that day at 1:30pm in the afternoon which didn't. Supposed to mark package 'leave at front foor' but forgot. Carlos Curet, trying to cover for Juan Balderas, was rude and abrasive. Had no business talking to customer the way he did. Jim McKay decided to go to lunch instead of waiting while I ran around Orlando to get a wire transfer done. Needed to coordinate shipping the car out of state. However, he was 'hungry' even though he knew I was coming back with the wire transfer information. More
C.J. is one of the best customer representatives I have had the pleasure of working with. He always explains in detail the repairs ( service ) I need for my car without ripping me off. had the pleasure of working with. He always explains in detail the repairs ( service ) I need for my car without ripping me off. More
Everyone at Lexus Of Orlando always make you feel at home! The Best of the Best! From the minute you drive in and to the minute you leave, everyone is aways so professional and friendly. home! The Best of the Best! From the minute you drive in and to the minute you leave, everyone is aways so professional and friendly. More
I have had my Lexus vehicle for almost two years now, and have been very pleased with the overall experience with Lexus of Orlando...in particularly with the service department and our Service Consultant-Man have been very pleased with the overall experience with Lexus of Orlando...in particularly with the service department and our Service Consultant-Manny Camacho. We could not haved asked for a more committed and dedicated employee, whom only reflects extensive knowledge and excellence in what he does. He has always gone "above and beyond" our expectations, as our vehicle's personal consultant. We are truely grateful to have earned his excellent customer service skills, not to mention incredible professionalism. He always answers our questions or addresses our concerns, makes us aware of any vehicle issues,and keeps us constantly updated on our vehicle's status, when brought in for service. He certainly deserves recognition for his dedication, committment, and outstanding performance as our service consultant, and we feel is a true asset to the Lexus of Orlando Team! Thank you for having such wonderful staff at your dealership! He has truely been a blessing to us! Sincerely, The "Snavely's" More
I was completely satisfied with the care & attention to my vehicle needs for the first main servicing-(15 thous. miles). Dominic attended to all my concerns & I was completely satisfied! I ori to my vehicle needs for the first main servicing-(15 thous. miles). Dominic attended to all my concerns & I was completely satisfied! I originally purchased my vehicle @ Lexus of Melbourne & found the professional care and attention I got from your dealership to be far superior! More
In the past twelve years I have purchased four vehicles from your dealership and had the distinct pleasure of having Lyndon Walsh as my Service Advisor for the last three. He is not only a knowledgable and from your dealership and had the distinct pleasure of having Lyndon Walsh as my Service Advisor for the last three. He is not only a knowledgable and capable employee, he is truly "consumer friendly", and makes each visit to your Service Department a pleasant experience--even my wife enjoys coming with me--and I drive over sixty miles, round-trip, to get there and back home. Thanks for the good work and service. Lyndon is a valuable asset, a real keeper! More
I had a fantastic sales associate, Ashley Anderson. She was not only personable, but she took an interest in my needs and what would be best for me. I am now driving a 2012 IS250 and i absolutely love it!! was not only personable, but she took an interest in my needs and what would be best for me. I am now driving a 2012 IS250 and i absolutely love it!!! I learned all about the vehicle exchange program and thanks to her, I'm driving in a beautiful, new car! Her wealth of knowledge was impressive and she understood my needs. Thanks Ashley!! More
Thank you for everything you've done. Your level of professionalism as a Lexus Service Consultant is unmatched and superior to any I have encountered in the past. I traded my three year old BMW for professionalism as a Lexus Service Consultant is unmatched and superior to any I have encountered in the past. I traded my three year old BMW for a Lexus six years ago and I have had no regrets since. Having met you has only enhanced my ownership experience, for which I am extremely grateful. I am looking forward to many more years happy ownership and I do hope you will be along for the ride. Whatever you do, just continue to be you, the true consummate, honest and forthcoming professional that you are. Satisfied Customer, Donavon Johnson More
My son’s car purchase went extremely well! If it wasn't for Rudy Meng’s help we would not have had such an amazing experience. Rudy took my son directly to the perfect car that my son needed. Rudy was extr for Rudy Meng’s help we would not have had such an amazing experience. Rudy took my son directly to the perfect car that my son needed. Rudy was extremely friendly and professional and went above and beyond the call of duty to help my son purchase the ideal car for a college student, a Nissan Altima. Rudy has the highest level of integrity! It would have been very easy to have taken advantage of the fact that my son was inexperienced with used automobiles. Truly, Lexus of Orlando has my respect for having such a well-spoken professional and knowledgeable individual like Rudy Meng as their car specialist. I plan on telling everyone that I know that if they are looking for a new or used Lexus or any of the excellent used cars that sit on the Lexus of Orlando lot, ask for Rudy. In the very best way, he will really help you out and answer any questions you have. Thank you Rudy! My son and I really LOVE his car & we really appreciate your help (: More