Lexus of Winter Park

My boyfriend and I went to Lexus of Orlando to initially inquire about a used Lexus ES. Jorge Laucirica, met us in the parking lot as soon as we arrived. Seconds after meeting him, we knew we wanted to purc inquire about a used Lexus ES. Jorge Laucirica, met us in the parking lot as soon as we arrived. Seconds after meeting him, we knew we wanted to purchase a vehicle from Lexus of Orlando for many reasons. Not only was Jorge very knowledgeable about my vehicle of choice, but he was also very welcoming and friendly, almost as if we had known him for a long time. I was deciding between purchasing an Acura or a Lexus, but after a fun-filled test drive, a relaxed, stress free environment, and a very professional yet comical product specialist, we purchased a 2009 Lexus ES 350. I would highly recommend Lexus of Orlando to anyone. Thank you for a great experience and helping me fulfill one of my dreams, which is own a Lexus. Kathleen Fernandez More

I've been with Lexus of Orlando for a while now, and each time I ride my AWD GS350 I fall in love with it all over again; Lexus vehicles are way past excellence in my views. The main reasons that I've s each time I ride my AWD GS350 I fall in love with it all over again; Lexus vehicles are way past excellence in my views. The main reasons that I've stay with Lexus of Orlando is because of the customer services. Lexus of Orlando customer services are second to none; I've never encounter such marvelous services coming from an automobile dealerships, and it’s all because of great employee like Wayne Kerr. Mr. Wayne always the best of his ability to provide the most efficient, professional and best service that he can provide. Most of the times, this great employee of Lexus Orlando would go out of his way to make sure customers like myself gets the best services available to them. Like I've always said, its superb employees like Mr. Wayne and others that kept customers like myself keeps on coming back to Lexus of Orlando. I admires the good products, but I appreciate and acknowledge the customer services the most; Mr. Wayne in my view is one of the best, if not The Best over there at Lexus of Orlando. Many thanks to Mr. Wayne and Lexus of Orlando. More

Jose is friendly and welcoming every time I enter. He takes the time to show me what is happening with my car, up to the point of taking me into the garage and pointing out the problem my car had. When t takes the time to show me what is happening with my car, up to the point of taking me into the garage and pointing out the problem my car had. When the work is finished, it's always finished to the T. And not only that, he returns the car washed and clean inside and out. The waiting area is spacious and pleasant, but I've never had to wait long. The visit for service is a pleasure and Jose is a perfect Lexus representative. Penny Villegas More

I have been to many service departments for a lot of different car makes and models. Lexus of Orlando service was the best I ever experienced. different car makes and models. Lexus of Orlando service was the best I ever experienced. More

Such a good time while waiting for car to be serviced! Love the massage chairs and complimentary snacks. Love my cafe latte and felt like I was at the Spa. Lexus - good car with excellent service depar Love the massage chairs and complimentary snacks. Love my cafe latte and felt like I was at the Spa. Lexus - good car with excellent service department :) More

The level of professionalism and warm regard that Lexus of Orlando employees exude toward their customers surpass any prior 'car lot' experience I've ever had. To be clear, this is EVERY time I'm there. Fr of Orlando employees exude toward their customers surpass any prior 'car lot' experience I've ever had. To be clear, this is EVERY time I'm there. From the moment you park you receive the full white glove service. Not a second is wasted as you see staff moving and tending to each car's needs. It's almost like watching a well-orchestrated show. Everyone moves with purpose and it's very evident in the level of attention each customer is given. Manny is a wonderful example of this professionalism and efficiency at it's best. He can answer a text, type in an order on the computer, place freshly printed copies of work orders in its proper place, acknowledge a verbal message from a co-worker at his door and still manage to make the customer feel like they were not forgotten in the process. He explains everything clearly and concisely and tells you exactly what to expect with the service being delivered and how much the charges will be. He's an unbelievable asset to Lexus of Orlando and I hope that he is appreciated as much as the customers appreciate him. The ladies at the front reception are very warm and friendly and make you feel right at home. They're so genuine in their offer from a large assortment of snacks and beverages, you feel guilty if you decline...so I took two. :-) I'm not the kind of person to take time out of my busy schedule to write a detailed review, but after being a customer for over a year, it was long due. Well done to all the staff that make all of us customers feel appreciated and respected. Well done! More

It is quite a drive for me to visit this dealership for service, but it is always a pleasure! I am always treated so well here, and the waiting areas are quite luxurious with everything from WIFI and multi service, but it is always a pleasure! I am always treated so well here, and the waiting areas are quite luxurious with everything from WIFI and multiple TV viewing areas to complimentary food and beverages. They even have massage chairs! They are very generous with courtesy vehicles when needed, but waiting for a service is always very comfortable too. Working with Manny on most recent visit was a pleasure, as was working with Jose and Francisco on a visit earlier this year. Jeff Moler is extremely knowledgeable and always super helpful. Thanks to Jeff I understand many of my car's special features better! More

I purchased my vehicle in January 2008 and the price that was quoted to me over the phone beat all the other dealerships so much that they accused me of lying to them. Needless to say, I purchased my Lexus a was quoted to me over the phone beat all the other dealerships so much that they accused me of lying to them. Needless to say, I purchased my Lexus at Lexus of Orlando and have been a happy customer ever since. Recently, my car needed a major repair, but Lyndon worked with me and since I have been getting my car serviced there regularly, they were able to give me a break on the parts and service. The loaner vehicles enable me to get to and from work while my car is being serviced, Lyndon keeps me up to speed on the repair, and the service is stellar. The prices are not higher than one would pay at a reputable shop, and Lyndon even encouraged me to price shop the price of the new tires when I needed them (I ended up purchasing these at the dealership too). I wouldn't even think of purchasing another make of vehicle! Loyal fan! More

"Building relationships through better service". This is guaranteed by William Tijerina, Gary Gordon, Gregory Briguera and Juan Balderas. Being loyal to Lexus my whole life I have dealt wi service". This is guaranteed by William Tijerina, Gary Gordon, Gregory Briguera and Juan Balderas. Being loyal to Lexus my whole life I have dealt with many Lexus dealers and I can genuinely say my experience at the service department of Lexus of Orlando was the most pleasant. I originally came to Lexus of Orlando to service my vehicle but after receiving "better service" via William Tijerina I decided to get a new car and luckily I was able to stay in the service department to do so. If your car needs service, ask for William and if you want a new car, Gary and Greg will take great care of you. More

I bought a LS430 from Ashley Anderson sight unseen. They gave me a fair trade on my SC430 and the deal went very smooth. I drove 435 miles one way. Ashley was very polite and professional in every way. Her gave me a fair trade on my SC430 and the deal went very smooth. I drove 435 miles one way. Ashley was very polite and professional in every way. Her knowledge of the vehicle was outstanding. She answered all of my questions on the phone, emails and texts. The LS exceeded my expectations. It was perfect! Beautifully detailed and a full tank of gas. We know own 3 Lexus vehicles. I will definately buy my next Lexus from Ashley and Lexus of Orlando. More