Lexus of Winter Park

Jose is friendly and welcoming every time I enter. He takes the time to show me what is happening with my car, up to the point of taking me into the garage and pointing out the problem my car had. When t takes the time to show me what is happening with my car, up to the point of taking me into the garage and pointing out the problem my car had. When the work is finished, it's always finished to the T. And not only that, he returns the car washed and clean inside and out. The waiting area is spacious and pleasant, but I've never had to wait long. The visit for service is a pleasure and Jose is a perfect Lexus representative. Penny Villegas More

I have been to many service departments for a lot of different car makes and models. Lexus of Orlando service was the best I ever experienced. different car makes and models. Lexus of Orlando service was the best I ever experienced. More

Such a good time while waiting for car to be serviced! Love the massage chairs and complimentary snacks. Love my cafe latte and felt like I was at the Spa. Lexus - good car with excellent service depar Love the massage chairs and complimentary snacks. Love my cafe latte and felt like I was at the Spa. Lexus - good car with excellent service department :) More

The level of professionalism and warm regard that Lexus of Orlando employees exude toward their customers surpass any prior 'car lot' experience I've ever had. To be clear, this is EVERY time I'm there. Fr of Orlando employees exude toward their customers surpass any prior 'car lot' experience I've ever had. To be clear, this is EVERY time I'm there. From the moment you park you receive the full white glove service. Not a second is wasted as you see staff moving and tending to each car's needs. It's almost like watching a well-orchestrated show. Everyone moves with purpose and it's very evident in the level of attention each customer is given. Manny is a wonderful example of this professionalism and efficiency at it's best. He can answer a text, type in an order on the computer, place freshly printed copies of work orders in its proper place, acknowledge a verbal message from a co-worker at his door and still manage to make the customer feel like they were not forgotten in the process. He explains everything clearly and concisely and tells you exactly what to expect with the service being delivered and how much the charges will be. He's an unbelievable asset to Lexus of Orlando and I hope that he is appreciated as much as the customers appreciate him. The ladies at the front reception are very warm and friendly and make you feel right at home. They're so genuine in their offer from a large assortment of snacks and beverages, you feel guilty if you decline...so I took two. :-) I'm not the kind of person to take time out of my busy schedule to write a detailed review, but after being a customer for over a year, it was long due. Well done to all the staff that make all of us customers feel appreciated and respected. Well done! More

It is quite a drive for me to visit this dealership for service, but it is always a pleasure! I am always treated so well here, and the waiting areas are quite luxurious with everything from WIFI and multi service, but it is always a pleasure! I am always treated so well here, and the waiting areas are quite luxurious with everything from WIFI and multiple TV viewing areas to complimentary food and beverages. They even have massage chairs! They are very generous with courtesy vehicles when needed, but waiting for a service is always very comfortable too. Working with Manny on most recent visit was a pleasure, as was working with Jose and Francisco on a visit earlier this year. Jeff Moler is extremely knowledgeable and always super helpful. Thanks to Jeff I understand many of my car's special features better! More

I purchased my vehicle in January 2008 and the price that was quoted to me over the phone beat all the other dealerships so much that they accused me of lying to them. Needless to say, I purchased my Lexus a was quoted to me over the phone beat all the other dealerships so much that they accused me of lying to them. Needless to say, I purchased my Lexus at Lexus of Orlando and have been a happy customer ever since. Recently, my car needed a major repair, but Lyndon worked with me and since I have been getting my car serviced there regularly, they were able to give me a break on the parts and service. The loaner vehicles enable me to get to and from work while my car is being serviced, Lyndon keeps me up to speed on the repair, and the service is stellar. The prices are not higher than one would pay at a reputable shop, and Lyndon even encouraged me to price shop the price of the new tires when I needed them (I ended up purchasing these at the dealership too). I wouldn't even think of purchasing another make of vehicle! Loyal fan! More

"Building relationships through better service". This is guaranteed by William Tijerina, Gary Gordon, Gregory Briguera and Juan Balderas. Being loyal to Lexus my whole life I have dealt wi service". This is guaranteed by William Tijerina, Gary Gordon, Gregory Briguera and Juan Balderas. Being loyal to Lexus my whole life I have dealt with many Lexus dealers and I can genuinely say my experience at the service department of Lexus of Orlando was the most pleasant. I originally came to Lexus of Orlando to service my vehicle but after receiving "better service" via William Tijerina I decided to get a new car and luckily I was able to stay in the service department to do so. If your car needs service, ask for William and if you want a new car, Gary and Greg will take great care of you. More

I bought a LS430 from Ashley Anderson sight unseen. They gave me a fair trade on my SC430 and the deal went very smooth. I drove 435 miles one way. Ashley was very polite and professional in every way. Her gave me a fair trade on my SC430 and the deal went very smooth. I drove 435 miles one way. Ashley was very polite and professional in every way. Her knowledge of the vehicle was outstanding. She answered all of my questions on the phone, emails and texts. The LS exceeded my expectations. It was perfect! Beautifully detailed and a full tank of gas. We know own 3 Lexus vehicles. I will definately buy my next Lexus from Ashley and Lexus of Orlando. More

Always, always, always a positive experience at Lexus of Orlando. I receive nothing but stellar service from Advisor, William Tijerina. William goes above and beyond to make sure I receive the proper atten Orlando. I receive nothing but stellar service from Advisor, William Tijerina. William goes above and beyond to make sure I receive the proper attention to my issue. William acts as my advocate at all times! I have a special thank you to give to Rick, the technician who worked on the A/C in my RX350. Rick came out to the customer service area, and spoke with me directly. He wanted to make sure he understood what I wanted and expected. Wow. That is what separates Lexus from all the other car dealerships, and most importantly, William and Rick are what separates Lexus of Orlando from other Lexus dealerships (I have done business with several others over the years.) A top notch dealership. I would highly recommend them to anyone. Jan Cammarata RX350 owner More

I want to thank Manny Camacho for his remarkable customer service. He is always attentive to my concerns and always tries to find a good alternative to any of my rebuttals. I am a loyal customer because of M service. He is always attentive to my concerns and always tries to find a good alternative to any of my rebuttals. I am a loyal customer because of Manny's pleasant personality and professionalism. Manny also has excellent research skills-if he doesn't know the answer to my questions he researches it and FOLLOWS up which is key in building guests relationships. Thanks again Manny for your excellent customer service!!! I really do appreciate it. More