Lexus of Winter Park

No exaggeration In a world where there is far too much inflation of the claims of the quality of some goods or services, it is no exaggeration to say that William rea In a world where there is far too much inflation of the claims of the quality of some goods or services, it is no exaggeration to say that William really does provide "world class" service. He is a joy to work with to keep our vehicle in top shape. Keep up the great work! More

Extraordinary Experience! I would like to extend my most sincere thanks to Larry Ellis, Howard Keyser, and Rachel Webb at Lexus of Orlando in Winter Park. I am so appreciative I would like to extend my most sincere thanks to Larry Ellis, Howard Keyser, and Rachel Webb at Lexus of Orlando in Winter Park. I am so appreciative to these three individuals for not only making me feel like a valued customer, but more importantly I want to give a special thanks to Mr. Keyser, Fixed Operations Director and Rachel Webb, Director of Guest Relations for personally addressing all of my service repair questions. I can certainly see why this dealer is ranked among the best in the world, because the swift and generous resolution provided to remedy my service concerns was simply second to none! The repair work was completed efficiently and satisfactorily, and I left the dealership having learned some new things about my Lexus. Trust me when I say I could go on and on describing all of the reasons why Lexus of Orlando is #1. However, I will sum it all up by saying that I have never been treated as well by any other dealership in the Central Florida area, and that's not an overstatement. Outstanding customer service similar to the type of service I've experienced while visiting Lexus of Orlando can make a lasting and often lifelong impression on customer's perception. It's beyond obvious to me at this point that providing "excellent customer service" is embedded in their company's culture. Thanks again for everything Larry, Howard, & Rachel. I am an extremely satisfied & happy Lexus owner! More

lost keys thanks William for all your help i was very happy to get my problems fix quick by you and lexus ...,, Great customer service by William Tijerina thanks William for all your help i was very happy to get my problems fix quick by you and lexus ...,, Great customer service by William Tijerina More

Red Carpet Treatment I had been searching high and low for a specific truck for my son's first purchase. We found it through auto traders at Lexus of Orlando and called to I had been searching high and low for a specific truck for my son's first purchase. We found it through auto traders at Lexus of Orlando and called to make sure it was still available. Since we live about 6 hours away they put the truck on hold until we could arrive the next morning. Everyone was friendly and helpful. The price was in line with the blue book value and they were still willing to do a little negotiating. They even threw in some extra's like a full tank of gas for a 26 gallon truck, 2 cases of water, a gift card for testing driving the vehicle, and 2 Lexus keychains! After we finished completing the paperwork, we walked out to find the truck shiny and clean under the lights of the showroom floor. It was complete with the red carpet and a sign thanking us for our business! We may not have been purchasing a brand new luxury Lexus but they treated us as if we had. It was an experience we wont soon forget and it seemed fitting for my son's first purchase. We will spread their name far and wide and we will consider them first when purchasing a new vehicle! Thanks Jorge!! Angel Castro and Devin Lawton More

Above and Beyond We recently noticed something hanging loose from the undercarriage of our 2012 Lexus RX 350. I wasn't sure what it was or if it would be covered unde We recently noticed something hanging loose from the undercarriage of our 2012 Lexus RX 350. I wasn't sure what it was or if it would be covered under our warranty. Steve Persaud didn't hesitate at all. The next day a service tech drove the 1 1/2 hours to our home in The Villages, picked up our car and left us with a Lexus loaner. 24 hours later our car was returned with a very minor repair completed and washed and vacuumed and at no cost to us! Amazing customer service. The techs who picked up and returned our car were both exceptionally professional and friendly. Steve and his team literally "go the extra mile" to ensure customer satisfaction. More

A Great Experience Robert Beaumont was excellent with our car purchasing experience from start to finish. His knowledge of the vehicle was the deciding factor in the pur Robert Beaumont was excellent with our car purchasing experience from start to finish. His knowledge of the vehicle was the deciding factor in the purchase of the car. It was our first visit to Lexus of Orlando and he made it a very professional and pleasant experience. Thanks to Robert we are very pleased with our new car and will be returning customers. More

Excellent Serice We traveled to Orlando for our 10,000 mile free service. Steve Pasaud handled our interaction with the professionalism and friendliness we have come We traveled to Orlando for our 10,000 mile free service. Steve Pasaud handled our interaction with the professionalism and friendliness we have come to expect from Lexus of Orlando. The job was done on time and the customer service area was most comfortable with TV, WiFi and plentiful coffee, juice and snacks. All in all, a very pleasant experience. I highly recommend Lexus of Orlando for all your service needs. They do it right! Tom DuBois More

Accolades to Robert Beaumont, Fred Fiomino (Sales Mgr.) After negotiating tough with me, the Sales Mgr. Fred Fiomino and I settled on a fair price. The product specialist Robert Beumont and Phil (Finance O After negotiating tough with me, the Sales Mgr. Fred Fiomino and I settled on a fair price. The product specialist Robert Beumont and Phil (Finance Officer) handled the transaction very efficiently and courteously. Lexus of Orlando has hired good people and your business will flourish because the manner of doing business with your customer is pleasurable and customers are not being harassed. The first Sales Manager who met us as we entered the Sales Office was somewhat rude because I had no time to explain to him that Oscar Vela of the Internet Sales gave us a good introduction on what price, product and other amenities we will need. He blurted right away that "this office is a high end and I should watch myself and keep my voice down". Then, a secretary by the name of Tara approached us and was very patient and explained their procedures. In short, after several encounters, we stayed and purchased a 2014 RX 350 which we are now enjoying. It was not a very good start but all's well that ends well. Joseph Bartolome and Zenaida Bartolome More

Courtesy and friendliness of Robert Beaumont, Product Specia Robert gave us a demo on the RX350 and was very patient in making sure we understand the use of all the features. Lexus of Orlando should have more e Robert gave us a demo on the RX350 and was very patient in making sure we understand the use of all the features. Lexus of Orlando should have more employees with this kind of demeanor and appeal to the customers and surely will add to the sales. I rate him a 10. More

Quality Service Second to None! Robert is one of the most valuable assets for both Lexus of Orlando and Lexus Worldwide. His dedication and passion to the Lexus product and servic Robert is one of the most valuable assets for both Lexus of Orlando and Lexus Worldwide. His dedication and passion to the Lexus product and service has no comparison, and has always gone out of his way to ensure that his clients are taken care of with the utmost priority. Want to purchase a Lexus, and always be taken care of, Robert will be your Client Partner for life at Lexus of Orlando! More