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Lexus of Winter Park
Winter Park, FL
1,361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,361 Reviews of Lexus of Winter Park
September 03, 2014
'Bait & Switch!' * AVOID THESE 'SNAKE OIL' SALESMEN! This was BY FAR the WORST experience I've EVER had with ANY business of ANY KIND in all my 49 years! I initially contacted Lexus of Orlando to inquire This was BY FAR the WORST experience I've EVER had with ANY business of ANY KIND in all my 49 years! I initially contacted Lexus of Orlando to inquire about a 2013 White Lexus ES350 they had listed on the Internet at $31,500. Alesha, their Internet liaison, replied and told me, 'Yes, the car is in stock.' She also sent me info on a second similar car listed at $33,000, so I felt reasonably certain I'd be making my purchase of ONE of these two white Lexus ES350 vehicles when I arrived at the dealership a few days later. My husband and I drove to Orlando from Cocoa Beach (an hour away) to make a cash deal with no trade-in…..should have been a quick & simple transaction, right? The day before we drove over, I contacted Alesha and AGAIN she confirmed that the car with the $31,500 sticker was still in stock and waiting for us. (She even said, at one point, "I personally have checked on this vehicle and it's ready to be parked in your garage!") The $33,000 car had sold, which was understandable, of course. Then, on the very day, and as we drove to Orlando, Alesha phoned me while we were on the 417 and about 20-minutes from the dealership. AGAIN, she confirmed the $31,500 car was waiting to be test-driven. We had our checkbook ready and figured we'd make a deal and be on our way within the hour. When we arrived at the lot, minutes after Alesha's call, we were literally ignored (and I'm serious) for nearly 15 minutes as we waited inside the showroom. A woman then told us 'Henry' would be with us shortly. Minutes later, we overheard the receptionist say that 'Henry had JUST ARRIVED!' I went and asked for help from someone else and another salesman, Jorge, offered to help us. While Jorge was very nice, he could not locate the car we'd come to see. Three of us walked all around the dealership in 95-degree heat for about 45-minutes as we LOOKED for this Phantom Vehicle that seemed to elude everyone. Things were becoming clearer to us, by this point (and I'm sure you can see where this is going!). We explained precisely which car we'd driven over to see and I showed Jorge the multiple emails I'd received from Alesha in Internet Sales. NO ONE COULD FIND THIS PHANTOM CAR! THERE WAS NO RECORD OF SUCH A VEHICLE! I was infuriated by this time and began phoning Alesha (who was miraculously 'at lunch' and unavailable to take my calls). A manager came and 'pretended' to be concerned and offer his help….which only added fuel to the fire, by this time. HE was as inept and useless as every other person we'd encountered and HE could not FIND THE CAR either! There were multiple salesmen and managers involved by this point, and it looked like a 'Chinese Fire Drill' as they robotically flitted around and bumped into one another as they pretended to 'look for this elusive ES350.' I wasn't sure if we were at a Lexus dealership or watching a bad Laurel & Hardy film! Finally, after an '90-minutes,' they offered us an ES350 to drive that had not yet undergone a clean-up and inspection, and the price of THAT car was $33,500. We drove the car and 'tried to envision' how it would look after it had been properly serviced. By this time, our experience had been lackluster and we began losing faith that this dealership would be able to provide the type of service we demand and expect from a Lexus dealer. After the TWO-HOUR debacle, we offered $31,500 CASH for the car that we drove (and that they couldn't have 'ready' for us till Tues or Wed, 3-4 days LATER). The manager said the best he'd do was $33,000. We explained that since we'd clearly been duped and scammed that we intended to offer not a penny over the price of the car we'd come to see. In the end, we told the manager to, "Shove it," and we went to another dealership and bought the car we wanted. Not only will I never again set foot in Lexus of Orlando, but I plan to make it my mission to share this disgusting story of classic 'Bait & Switch' tactics with everyone I know, in an effort to save others from being scammed, lied to, deceived and flagrantly screwed by these gypsies! As owners of multiple successful (and ethical) businesses, my husband and I were highly offended that ANYONE would resort to such slimy, degenerate 'Snake Oil Salesman' tactics just to 'get people on the lot!' AVOID THIS DEALERSHIP, FRIENDS, AND TELL EVERYONE YOU KNOW TO DO THE SAME! More
by intimagemd
Employees Worked With
Sales Leads, Henry Chong, Jorge Laucirica
August 30, 2014
Amanda Osborn was excellent My wife and I recently went into Lexus of Orlando to look at a new lease and Amanda was very friendly and over-the-top helpful. The entire process of My wife and I recently went into Lexus of Orlando to look at a new lease and Amanda was very friendly and over-the-top helpful. The entire process of turning in our old lease and getting a new one could not have been smoother. We really appreciated the attention to our comfort and needs and would not hesitate to return for both service and a new lease. More
by rjtidwell
Employees Worked With
Amanda Osborn
August 29, 2014
Tremendous experience Lorraine and Ray were fantastic. From the moment I entered the dealership to the moment I left the experience was top notch - I couldn't have asked f Lorraine and Ray were fantastic. From the moment I entered the dealership to the moment I left the experience was top notch - I couldn't have asked for more. Being Canadian and having just moved to the US, financing is always a challenge and the dealership did everything they could to make it as painless as possible. Big thanks to everyone at Lexus of Orlando - I look forward to seeing you again soon. Loving my IS350 F Sport - definitely satisfied! More
by cheg77
Employees Worked With
Lorraine Mantero, Sales Account
August 28, 2014
Rolled out the red carpet Jorge truly made the car buying experience positive. He went over and above and I would recommend him to anyone who wants a fair and honest guy to buy Jorge truly made the car buying experience positive. He went over and above and I would recommend him to anyone who wants a fair and honest guy to buy from. He is a gem in this industry. More
by KianaPI
Employees Worked With
Jorge Laucirica
August 28, 2014
Manny Camacho is the Reason I keep coming back My 2008 has over 100,000 miles on it. I can go anywhere for service. Manny Camacho is the reason I keep coming back to Lexus of Orlando. He always My 2008 has over 100,000 miles on it. I can go anywhere for service. Manny Camacho is the reason I keep coming back to Lexus of Orlando. He always treats fair and honestly. He makes me feel special and appreciated every time I have service done. Manny always keeps me informed on the progress and helps work around my schedule even when my schedule is crazy. He is an a true asset to Lexus of Orlando. As long as Manny is there, I will continue to bring my RX350 to Lexus of Orlando. Thank you Manny for always making my experience a pleasant and enjoyable one. More
by scutblak
August 25, 2014
Great customer service Once again Mr Sinker has provided great customer service, I came in for a 10am appointment, he was able to process my car, brief me on the services to Once again Mr Sinker has provided great customer service, I came in for a 10am appointment, he was able to process my car, brief me on the services to be performed, and get me in a loaner car, all in approximately 15 minutes. This allowed me to get to work on time. His can do attitude and willingness to help are greatly appreciated. I would say that the entire service department is outstanding. More
by Panama12
Employees Worked With
Melanie from loaner cars dept., Kevin Sinker
August 24, 2014
Great car buying experience! Jorge is the best! My husband and I walked into Lexus of Orlando fresh from another state. We were greeted by Jorge and immediately felt comfortable. Our car buying ex My husband and I walked into Lexus of Orlando fresh from another state. We were greeted by Jorge and immediately felt comfortable. Our car buying experience was the best, and I would highly recommend Jorge Laucirica. There is no doubt he will treat you well. Page the sales manager was also extremely pleasant to work with! More
by jazfl
Employees Worked With
Page, Jorge Laucirica
August 20, 2014
sales person Thank you Jorge for great help and attetion with my fiancée n I. We got two cars there n we were very happy with cars and the amazing service that you Thank you Jorge for great help and attetion with my fiancée n I. We got two cars there n we were very happy with cars and the amazing service that you provided us. Great job. More
by sharon_brasil
Employees Worked With
Jorge laucirica, Carlos Curet, Jorge Laucirica
August 19, 2014
Any service at Lexus of Orlando When Jose writes up your repair order you know it will be done right. There is no service advisor better then Jose he is a great service advisor so go When Jose writes up your repair order you know it will be done right. There is no service advisor better then Jose he is a great service advisor so good to have him on my side Good job Jose. More
by elwoodwoody.rogers
Employees Worked With
Jose Huertas
August 11, 2014
Satisfied Bringing your car to Lexus for maintenance is a pleasurable experience. They make you feel welcomed and strive to bring satisfaction. Steve goes above Bringing your car to Lexus for maintenance is a pleasurable experience. They make you feel welcomed and strive to bring satisfaction. Steve goes above and beyond to make sure you are satisfied with all work performed. I will return for future problems. More
by beenyb8b
Employees Worked With
Steven Persaud
