Lexus of Smithtown

From the second I walked into Lexus of Smithtown, I was greeted with such high regard. I was immediately attended to by Ken in a courtesy and friendly manner. It was not a "snobby" dealership at all where greeted with such high regard. I was immediately attended to by Ken in a courtesy and friendly manner. It was not a "snobby" dealership at all where they look and talk down to you like some others I recently visited. Ken was not pushy. He was available for any questions we had. During the test drive, Ken allowed my husband to sit in the front with me while I was driving. Not one other dealership did that. He knew everything about the GX and IS I was looking at. There was not one question he couldnt answer. It was a very pleasurable experience for me. He made me feel comfortable and had a great sense of humor. While we sat down to talk numbers, I decided to tell him that my brother works for another Lexus dealership and Ken does know him very well. I was treated so great before they even knew who my brother was. So I know I was not getting a "fake" treatment. And even after he knew, treatment remained the same. During signing of on the numbers and working with Denise, she was just amazing. She also was so friendly and professional and smart. She pointed out some different options we had and explained a lot to us. During pick up, we got to meet with Ken again and go over the SUV. I was on technology overload and yet he didnt skip a beat and knew everything in the SUV. Overall, this was an AMAZING experience!!!! More

Just bought Lexus ES350. Walter Maron set up an appointment for us with Abbas Rajani to instruct us in the navigation and other features of our car. Abbas was so knowledgeable, and so very patient appointment for us with Abbas Rajani to instruct us in the navigation and other features of our car. Abbas was so knowledgeable, and so very patient and thorough. He didn't rush us and answered all our questions. When we left we were very happy. More

It is not often that you can say that a dealership and its employees are excellent in every way possible, but I and my wife would like to express our view of the excellent and professional treatment we ex its employees are excellent in every way possible, but I and my wife would like to express our view of the excellent and professional treatment we experienced on our purchase / Lease of our new 2013 RX 350 .At Lexus of Smithtown,your team consisting of Michael Mandolese , Robert Rossworn, Denise Plourede,Tim Burns, and last but certainly not least Abbas H. Rajani your technical Specialist . He did a great job explaining all of the functions of our new vehicle. We still have a lot to learn about all of its wonderful safety and electronic controls. Of which i am sure Abbas will instruct us on how to operate in the weeks ahead. Thinking about the experience we had , we dealt with five professionals and each and every one of them gave us a good feeling about our purchase/lease. I am not new to Lexus of Smithtown ,as I have had a 2004 Lexus 330 , and a 2009 IS 250 . In conclusion we are looking forward to using our new vehicle for the next four years. Thank You, Bernard & Myrna Klein More

I was greatly impressed with the car and the most professional sales staff. Neil Fogel took the time to explain the features of the Lexua that I was interested in as well as the handling of the car professional sales staff. Neil Fogel took the time to explain the features of the Lexua that I was interested in as well as the handling of the car. He also advised me as to the features that would most fit my needs. I also would like to thank Denise Piourde and Tim Burns for their expert financial advise.and help. Lexus of Smithtown will most certainly be recommended to my family and friends. Sincerely, Deborah Thompson More

Earlier this month, while thinking about replacing the 2005 ES330 I owned, my curiosity compelled me to check out some competing dealerships along Smithtown's Route 25. After visiting a total of thre 2005 ES330 I owned, my curiosity compelled me to check out some competing dealerships along Smithtown's Route 25. After visiting a total of three, I stopped in at Lexus of Smithtown where I met Neil Fogel whose professional presentation of the ES350--- complete with requisite courtesy, attentiveness, and extensive product knowledge---- was HANDS DOWN, far superior to any of the other three. More importantly, however, it was his incurably contagious enthusiasm and love of the vehicle's beauty, fastidious engineering and design that lured me into possessing it! The car is a dream!! Thank you, Neil! Katherine Bayer More

Thank you Lexus of Smithtown! We are very pleased with our new RX350! Neil Fogel, you were a pleasure to negotiate with and we will strongly recommend you to our family and friends.Your intuitiveness i our new RX350! Neil Fogel, you were a pleasure to negotiate with and we will strongly recommend you to our family and friends.Your intuitiveness in knowing what your client wants and needs is only surpassed by the luxury of our new Lexus! Looking forward to seeing you the next time we purchase..... Denise Plourde, thank you again for your attentiveness and consideration for our needs. Our experience was top-notch!! Thank you again, Marge & Bob P. More

Just picked up our new ES350. This our second time around with Lexus of Smithtown, previously in pre-owned. The fact that we came back to buy another, this time new, Lexus says a lot about the produc around with Lexus of Smithtown, previously in pre-owned. The fact that we came back to buy another, this time new, Lexus says a lot about the product, but the people at the dealership will keep us coming back again and again and and comfortably recommend them to our family and friends. Sales Consultant, Walter Maron is an attentive, great person to deal with. Bob Rossworn was just wonderful: a very customer oriented Manager. You know he will go that extra mile to make you happy and keep you coming back to his Dealership. Truly a class act. We leased our new car and Dolores Russell took very good care of us, friendly, competent, lovely person. You can tell when a place runs like a clock. Starts at the top and extends to every single person we've dealt with there including the ladies in reception who are very welcoming and courteous. More

From the moment you enter the dealership a friendly atmosphere is evident. I contracted for a specific car and I changed the contract items at least three times. The sales people were more than helpful atmosphere is evident. I contracted for a specific car and I changed the contract items at least three times. The sales people were more than helpful until a contract was acceptable to me. Bob went above and beyond expectations to resolve a problem I encountered with the company that evaluates the turn in of the old lease. Once again- I highly recommend these people and the dealership. More

David was extremely helpful in making my decision to purchase a car with his company. He was very accommodating, and did everything he could to make my experience an enjoyable one. Next time I look to p purchase a car with his company. He was very accommodating, and did everything he could to make my experience an enjoyable one. Next time I look to purchase a vehicle, he will be the first person I call. Thanks for all your help. More

David Hitt was my Leasing representative and he was very professional, answered all my questions, and made me feel comfortable. I was very pleased with his explaination of the various features in my car an professional, answered all my questions, and made me feel comfortable. I was very pleased with his explaination of the various features in my car and would definitely come back to this dealership again...Thank you David. Dee Morrone More