Back

Lexus of Smithtown

St. James, NY

4.5
1,092 Reviews

700 Middle Country Road

St. James, NY

11780

Directions

By Type

1,092 Reviews of Lexus of Smithtown

May 24, 2021

Carlos , Charles and Krista were all very kind , helpful , informative and knowledgeable. The Financial person , Denise was also very helpful and kind and I would certainly recommend this dealership. More

by Robertflynnlaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos at technology was very kind and helpful and I give him 5 stars as well, Denise Plourde, Charles Greene, Salman Umar, Krista Ashdown
May 27, 2021 -

Lexus of Smithtown responded

Thank you Robert for taking the time to share your experience with us. I am very happy to hear that our team was able to provide such excellent assistance during your most recent visit!

May 03, 2021

Very friendly, knowledgeable and professional. Very patient and willing to answer questions with detail explanation. Very nice people and easy to work with. Shawn was excellent. Our experience at Lex More

by fengmsu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Janusz
May 20, 2021 -

Lexus of Smithtown responded

Thank you so much for the kind words and for taking the time to provide feedback from your latest visit. I am very happy to hear that Shawn was able to provide you with the 5-star experience we strive to provide every guest.

March 30, 2021

Nice friendly environment Great service. Always helpful Nice friendly environment Great service. Always helpful to understand vehicle. Very fair deal also use all safety measures for current pandemic tim More

by A Mehta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Plourde, Shawn Janusz, Salman Umar
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you for the 5-star review and kind words, they are greatly appreciated!

March 22, 2021

First and foremost these guys are very customer service oriented. Understood our needs and went above and beyond to help! Tim, Samantha and Denise thank you so much for all your help! More

by Jkmanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Burns, Denise Plourde, Samantha Klaus
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you for providing feedback from your latest visit. I am very happy to hear that our team was able to provide you with the 5-star experience we strive to provide every guest.

March 10, 2021

The entire experience at Lexus of Smithtown was amazing! Bill, our salesman, was easy to work with, friendly and knowledgeable. Abbas was amazing and didn’t leave out any details. I’ve never had anyone deli More

by M.ortiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbas Rajani, Denise Plourde, William Pottetti, Salman Umar
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you very much for taking the time to share your 5-star experience with us. I am pleased to hear that our entire team was able to provide such amazing assistance!

March 06, 2021

Samantha was a pleasure to deal with. She kept us updated throughout the entire process. She was professional and personable. We are happy with our new Lexus and will definately recommend Lexus of Smithtown More

by Miked399
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fahad Tariq, Samantha Klaus
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you Mike for the kind words and 5-star review, the truly are appreciated!

February 09, 2021

I did not buy my car last May at Smithtown because a friend was working as a salesperson at a dealership in Farmingdale. Due to Covid, I had to work with a manager instead. When I picked up my car, I More

by nycdeli
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori, receptionist, very friendly and professional , Abbas Rajani
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you for sharing your experience with us. I am sorry to hear that it took a bad experience elsewhere for you to find our team but I am so happy to hear that Abbas was able to take such good care of you and explain all of the wonderful systems your Lexus is equipped with.

February 02, 2021

I purchased a car from Lexus of Smithtown sight unseen. My experience was awesome. My salesman, John Valveri handled all detail and paperwork promptly.He was also very honest about the car as it is not a n More

by Alexdallas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbas Rajani, John Valveri
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you Alex for taking the time to share your 5-star experience. I am very happy to hear that John and Abbas were able to provide such outstanding assistance while getting you behind the wheel of your new Lexus...enjoy!

January 02, 2021

Samantha is truly a breath of fresh air. She has gone above and beyond to assist me during the purchasing process of my new Lexus NX 300. If you are looking for a professional sales person and a great d More

by Ebobb22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Klaus
Apr 15, 2021 -

Lexus of Smithtown responded

Thank you for taking the time to share your 5-star experience with us. I am pleased to hear that Samantha was able to provide such amazing assistance while getting you into a new NX. The NX is a fantastic vehicle, enjoy it and please feel free to contact us if you have any questions.

December 12, 2020

I purchased a new Lexus for the 1st time at Lexus of Smithtown and the technologist who works there helped me very patiently learn and understand all of the features in this new vehicle. His name is Abb More

by JMB5456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbas Rajani, Tim Burns
...
7
...