Lexus of Smithtown

The Manager, Bob, the sales woman, Krista and the IT specialist Abbas were just wonderful. Love the car too! Abbas was especially patient with me with directions on use of car and auto start from m specialist Abbas were just wonderful. Love the car too! Abbas was especially patient with me with directions on use of car and auto start from my phone. More

The worst customer service that my wife experienced . The vehicle appeared online listed with 31,988 miles & in person 34,601 miles which is 2,613 miles more then what they listed it with. Along with Lane As vehicle appeared online listed with 31,988 miles & in person 34,601 miles which is 2,613 miles more then what they listed it with. Along with Lane Assist Malfunction light on dashboard. This gets even better the vehicle had a ripped headliner which Aaron assured her it would be replaced & failed to comply with doing so. The sales team never showed her the features as far as the Bluetooth connectivity of her vehicle or Lexus App for the remote start. Upon delivery they didn’t even detail or clean out the vehicle as if it was just driven from the last owner. When Lexus management was contacted after a few days, they claimed to her they knew nothing about this all. At this point they arranged to put a USED DAMAGED headliner in her vehicle. She had to explain to them this is awful customer service & this matter would end up in court. After 3 long weeks they supplied her with a brand new headliner but she ended up having to pay out of pocket the labor to a Auto Body shop to have it installed. This dealership is definitely one you want to steer far away from! They are a bunch of con artists More

I bought a 2017 lexus rx from Chris Bello.He was honest and professional.He also works with Robyn,who patiently explained the many options on my car.I am very pleased with the whole experience.Frank P and professional.He also works with Robyn,who patiently explained the many options on my car.I am very pleased with the whole experience.Frank P More

The best sales service and support team on Long Island. Shawn in Sales , Abbas in IT and Dan In service and Raymond in service ads well. Shawn in Sales , Abbas in IT and Dan In service and Raymond in service ads well. More

Chris did a great job with the sale and made the purchase very easy. He was a pleasure to work with. Jim was very helpful in explaining the functions of the dashboard over the phone very easy. He was a pleasure to work with. Jim was very helpful in explaining the functions of the dashboard over the phone More

I was recommended through a friend. The dealership the salesman and everybody I came in contact with were in professional and courteous and handled my transaction excellently. I would highly recommend thi salesman and everybody I came in contact with were in professional and courteous and handled my transaction excellently. I would highly recommend this dealership to one of my friends More

Very attentive and responsive sales staff.What was said Very attentive and responsive sales staff. What was said and promised is what took place. No false claims, no inaccuracies. An absolute pleasure to d Very attentive and responsive sales staff. What was said and promised is what took place. No false claims, no inaccuracies. An absolute pleasure to deal with. More

0n 8/3/20, Ben who was being trained at the time by Elijah, had a great personality, and was very assuring. He had great knowledge on the car I was purchasing. Ben will be and awesome addition to the L Elijah, had a great personality, and was very assuring. He had great knowledge on the car I was purchasing. Ben will be and awesome addition to the Lexus Team. To anyone reading this I would HIGHLY recommend, Elijah and Ben. More

on 8/21/20, I had an appointment to meet with Fahad, he was and expert explaining all the options my car has. While going all over this with me, he maintained Social Distancing at all times do to the Covid was and expert explaining all the options my car has. While going all over this with me, he maintained Social Distancing at all times do to the Covid Pandemic. More