Lexus of Smithtown

Good service with sales personnel but horrible trade in values. Low balled me on trade in value and refused to work with me on it. values. Low balled me on trade in value and refused to work with me on it. More

Denise Plourde is THE reason we will not move forward with a purchase at this dealership. I felt like I was dealing with a Walmart employee when dealing with Denise instead of at a luxury car dealership. with a purchase at this dealership. I felt like I was dealing with a Walmart employee when dealing with Denise instead of at a luxury car dealership. She was tacky, abrasive, no patience, quite nasty and it all felt shady--Denise is shady. No thank you! BUYER BEWARE--DO NOT DEAL WITH LEXUS OF SMITHTOWN! We were treated MUCH better by Atlantic Lexus. So glad we moved on this dealership and shady employee. DENISE IS HORRIFIC. More

Christian was amazing. Very refreshing and honest. We will be back in a few years to see her again. Thanks again for making the process easy for us. will be back in a few years to see her again. Thanks again for making the process easy for us. More

Large selection of cars and good prices. Nice large friendly Dealership. Very pleased with helpful employees explaining The technical parts of my 2020 NX Lexus friendly Dealership. Very pleased with helpful employees explaining The technical parts of my 2020 NX Lexus More

Enjoyed doing business with this dealership . Very friendly, knowledgeable. Good experience. Hopefully I got a good deal. Carlos was vey good in explaining everything to me. friendly, knowledgeable. Good experience. Hopefully I got a good deal. Carlos was vey good in explaining everything to me. More

My wife and I picked up our new 2021 RX350 last Saturday and couldn't have been more please with the entire sales experience and the great technical support that we received explaining the operation of all and couldn't have been more please with the entire sales experience and the great technical support that we received explaining the operation of all the features and technology. This was the 6th Lexus that we have leased from Lexus of Smithtown. The sales team that handled our sale was Bob Rossworn with support by Shawn Janusz and the tech support was handled by Fahad Tariq. Everyone that we have dealt with was extremely professional! More

Rene,Denise,& fahad we’re pleasant,and professional. I was extremely pleased was extremely pleased More

We have dealt with Charles Greene with our 2018 Lexus RX350 and enjoyed a very comfortable relationship. When we decided to lease a 2021 Lexus there was no question of which dealer to use. We are very pl RX350 and enjoyed a very comfortable relationship. When we decided to lease a 2021 Lexus there was no question of which dealer to use. We are very pleased with our new Lexus and the service Charles Greene and Competition Lexus provides. More

I have been using this dealership for more than 20 I have been using this dealership for more than 20 years. The service at Lexus of Smithtown is outstanding. Between my wife and I we have leased appr I have been using this dealership for more than 20 years. The service at Lexus of Smithtown is outstanding. Between my wife and I we have leased approximately 7 or eight vehicles. From the very beginning Denise has always been someone I could count on for anything I have ever needed related to my Lexus ownership. For the past several years Kenny has been my ”go to” person for anything I might need. My most recent lease of a 2021 RX350 F SPORT was made extraordinarily easy thanks to Carlos who made himself available to answer any questions about new technology. It would be impossible to find a better, well-informed or more helpful service team anywhere. I’m so very glad to have found them. More

While the service department eventually addresses concerns, they obviously have a serious quality control issue. Additionally it take FAR too much effort to get them to understand the value of a cus concerns, they obviously have a serious quality control issue. Additionally it take FAR too much effort to get them to understand the value of a customer's time and the frustration of a customer when problems continue to arise time after time, often for the exact same issue. They are quick to offer excuses and justifications, and very slow to offer apologies and make amends for the very issues they create and the broken expectations of the customer. Yesterday I had to return to the dealership because of a stripped lug not that prevented me from removing a tire in the event of a flat. This was caused by their technician the last time my tires were rotated. I only found the problem myself when giving the my rx350 an inspection before a holiday road trip. This is the THIRD TIME Lexus of Smithtown has caused a problem with my lug nuts in three years. the previous event I had a vibration in the steering that turned out to be from having 2 missing lug nuts and two that were only finger tight. My front right wheel was being held on by ONLY ONE lug nut because the tech failed to tighten them correctly, putting my family at risk for a serious accident! The time before, my family and I were left stranded with a flat tire because their tech failed to torque the nuts to the correct value. They were so tight, it was physically impossible to remove them with the car's supplied tire iron. I am a single working parent. The fact that I had to take time out of my busy day away from work and family to go to the dealership and have this problem resolved is unacceptable, consider the problem would not have occurred in the first place if they did not have a quality control issue. At first I was told to have a seat and that they were busy and would eventually get to me when they had time. It was not until I became assertive and insisted on the service manager's immediate involvement, that they took me right in and fixed the problem of their causing. I left with a feeling that I was inconveniencing THEM and their flow of business, rather than feeling like they took responsibility for inconveniencing me YET AGAIN. More