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Lexus of Smithtown

St. James, NY

4.3
1,096 Reviews

700 Middle Country Road

St. James, NY

11780

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1,096 Reviews of Lexus of Smithtown

October 22, 2021

Biz Mgr was great! Technician was okay. They focused only on the electronics and not on rest of the car. More

by aileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian (technician), Denise Plourde, Matt Cuozzo, Dominique Alotta
Nov 10, 2021 -

Lexus of Smithtown responded

Thank you Aileen for taking the time to provide a review, we truly appreciate the feedback.

October 13, 2021

I had the best buying experience with Lexus of Smithtown. My special thanks for the outstanding service to Shawn Janusz, the salesman. He helped to find the exact car on my dream for an excellent price. No h More

by Lena Nemirovsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Janusz, Aaron Trembley, Christian Reyes, Carlos Rivero
Oct 21, 2021 -

Lexus of Smithtown responded

Thank you Lena for the kind words and for taking the time to share in detail your 5-star experience. I am so happy to hear that our team was able to provide you with the best buying experience! Enjoy your new Lexus and please feel free to contact us at any time should you have any questions.

September 24, 2021

Lexus of Smithtown Just delivered the best car buying experience I’ve ever had. I highly recommend them. They have an excellent team. More

by DaveS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Janusz, Samantha Klaus, Victoria Vilchez
Oct 06, 2021 -

Lexus of Smithtown responded

Thank you Dave so much for the kind words and 5-star review. I am so happy to hear that our team was able to provide you with the best car buying experience you've ever had! Enjoy your new Lexus!

Oct 06, 2021 -

DaveS responded

Well deserved. I will see you again in 35 months

September 08, 2021

Shawn Janusz ,Our salesman , worked extremely hard to find the car we wanted It was impossible to find the exact one but he did it! More

by Thomas.DeGloria
Recommend Dealer
Yes
Employees Worked With
Shawn Janusz
Oct 06, 2021 -

Lexus of Smithtown responded

Thank you Thomas for sharing your 5-star experience with us. I am very happy to hear that Shawn was able to provide such excellent assistance during your most recent purchase process.

September 05, 2021

Good service with sales personnel but horrible trade in values. Low balled me on trade in value and refused to work with me on it. More

by Wood21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Hartman
Oct 06, 2021 -

Lexus of Smithtown responded

Thank you for taking the time to provide feedback on your most recent visit. It is taken very seriously and I am disappointed to hear that you did not receive a 5-star experience while working with us. I do hope that you will give us another opportunity to restore your confidence in us and allow us to provide you, your friends, and family with a 5-Star Lexus of Smithtown experience.

August 13, 2021

Denise Plourde is THE reason we will not move forward with a purchase at this dealership. I felt like I was dealing with a Walmart employee when dealing with Denise instead of at a luxury car dealership. More

by THIRTEEN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denise Plourde
Aug 19, 2021 -

Lexus of Smithtown responded

Thank you for taking the time to provide a review. Your feedback is taken very seriously and I am disappointed to hear that you did not receive a 5-star experience while working with us. We always want every interaction to leave a lasting and positive impression and we are disappointed to hear that this wasn't the case. If you'd like to discuss your experience further, please feel free to contact us at (631) 360-3200and ask to speak with our General Sales Manager.

July 21, 2021

Christian was amazing. Very refreshing and honest. We will be back in a few years to see her again. Thanks again for making the process easy for us. More

by Livia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krista Ashdown
Jul 29, 2021 -

Lexus of Smithtown responded

Thank you Livia for sharing your 5-star experience, I am very happy to hear that Christian was able t provide such outstanding assistance. Enjoy your new Lexus and we look forward to working with you again in the future!

July 17, 2021

Large selection of cars and good prices. Nice large friendly Dealership. Very pleased with helpful employees explaining The technical parts of my 2020 NX Lexus More

by Bigmommajeanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian, John Valveri
Jul 29, 2021 -

Lexus of Smithtown responded

Thank you Jeanne for the kind words and for sharing your 5-star experience, we truly appreciate it!

July 09, 2021

Enjoyed doing business with this dealership . Very friendly, knowledgeable. Good experience. Hopefully I got a good deal. Carlos was vey good in explaining everything to me. More

by Sammi11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Rene Hartman
Jul 14, 2021 -

Lexus of Smithtown responded

Thank you for sharing your 5-star experience. I am very happy to hear that our team was able to provide such outstanding assistance.

June 28, 2021

My wife and I picked up our new 2021 RX350 last Saturday and couldn't have been more please with the entire sales experience and the great technical support that we received explaining the operation of all More

by Mel
Recommend Dealer
Yes
Employees Worked With
Robert Rossworn, Fahad Tariq, Shawn Janusz
Jul 14, 2021 -

Lexus of Smithtown responded

Thank you Mel for taking the time to share your 5-star experience and for being a loyal Lexus of Smithtown guest. There are many dealerships you could chose from and you've chosen to get your last 6 from our team...it's truly an honor! I am so happy to hear that our team was able to provide you and your wife with such amazing assistance during your latest purchase process. Enjoy your new RX and please do not hesitate to reach out if any questions arise.

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