Lexus of Smithtown

We were looking for a new SUV to replace our Cadillac SRX. It was between the Acura MDX and the Lexus RX350. Neil was informative and took his time to work with us which we appreciated. He took us for a SRX. It was between the Acura MDX and the Lexus RX350. Neil was informative and took his time to work with us which we appreciated. He took us for a test drive and showed all the features. The only part of the sales transaction that I did not rate as good was the end. As we were leaving to go to Acura, we were told that the price could be worked on and be lower. I did not think I would have to worry about that at a Lexus dealership. I just wanted the best price so I could do a fair comparison. All turned out fine in the end and Neil did his best to work with us. I would also like to say that Denise in Finance was very helpful and Bob the Sales manager was also very helpful. My wife and I truly appreciate the fact the dealership was more than happy to do all to make sure we were happy with our new Lexus. And we are More

The sales team of Mr. Rossworn, Mr. Mandolese, and Ms. Russell were expeditious, courteous, and professional from the time I entered the dealership, by appointment, to discuss a new lease for an 2013 ES 3 Russell were expeditious, courteous, and professional from the time I entered the dealership, by appointment, to discuss a new lease for an 2013 ES 350, Ultra Edition - through the actual delivery presentation of the new car. Mr. Rossworn, as Sales Manager, completely handled the return of the old ES 350 leased vehicle without issue. He was thorough with the paperwork for the old and new leased vehicles; giving complete and full disclosures with explanations, to all the fine print points of the new lease agreement. Ms. Russell, gave a presentation to additional items above and beyond the 350 Ultra's fully equipped factory components; of which purchased 2 items. Mr. Mandolese fully explained and demonstrated all of the new technological features and engineering upgrades to the 2013 ES 350 over these many years and completed the delivery of the vehicle joyously answering all my questions about the car. Mr. Mandolese's final delivery of the car assured me that I had made the correct decision to re-lease a Lexus 350 Ultra. In addition, I have always found the service department to be punctual with handling all service issues and have never had an issue with getting a loaner car if necessary. I would recommend this Lexus dealership. More specifically, I would recommend visiting with this sales team mentioned above. Ron Posnack - Stony Brook, NY More

We found Neil to be a pleasure to deal with. He made us feel very comfortable and not pressured. Even after the deal was completed, he continued to be available to assist us. The rest of the staff includi feel very comfortable and not pressured. Even after the deal was completed, he continued to be available to assist us. The rest of the staff including the business dept., were veryfriendly and efficient as well. More

This is my fourth Lexus that I have purchased from Kenny. Kenny treats me as family and is always honest with me. He is always available whenever I have a question. Kenny has me as a lifetime customer! Kenny treats me as family and is always honest with me. He is always available whenever I have a question. Kenny has me as a lifetime customer! More

My husband and I were immediately greeted on arrival to the showroom and directed to Mr. Rossworn who later introduced us to Mr. Hitt. Mr. Hitt's knowledge, politeness, professionalism and friendliness imm the showroom and directed to Mr. Rossworn who later introduced us to Mr. Hitt. Mr. Hitt's knowledge, politeness, professionalism and friendliness immediately assured us that we were making the right decision to return to Smithtown Lexus. He was very deliberate with his explanations of what we had to do and the information he gave us. He exhibited tremendous patience during the paperwork phase of the transaction and at the same time was very excited to deliver the vehicle to us. Mr. Hitt did not only meticulously go through the features of the vehicle but also asked questions, answered questions, and insisted on return demonstration. The high quality of the vehicle certainly coincided with the high quality of employee in Mr. Hitt and the impeccable quality of services he rendered to us as customers. More

Neil was great, friendly and knowledgeable. Answered all our questions and made it painless. After dealing with a non-luxury brand, this was a joy our questions and made it painless. After dealing with a non-luxury brand, this was a joy More

Was anxious about purchasing a new rx. Rob Rossworn made me feel comfortable with whatever decision I made. Denise Plourde explained very patiently about the different financial choices that were in my best me feel comfortable with whatever decision I made. Denise Plourde explained very patiently about the different financial choices that were in my best interest. Mike Mandolese was so knowledgeable and very patient when informing me about the lexus rx 2013, accompanying me on the test drive and encouraging me to call or come back until I'm totally comfortable driving my new suv. With my former SUV, Rob Romano was an excellent service consultant.I am very happy I chose Lexus of Smithtown! More

The employees at this dealership that we worked with were very well informed, and easy to work with. They truly wanted us to leave with a good experience and to be satisfied and we did. very well informed, and easy to work with. They truly wanted us to leave with a good experience and to be satisfied and we did. More

David Hitt gives new meaning to service with a smile! He is a gentleman of the old school, respectful and polite, although youthful and energetic. He is extremely knowledgeable and takes the time to assure is a gentleman of the old school, respectful and polite, although youthful and energetic. He is extremely knowledgeable and takes the time to assure that you understand all there is to know about the entire line of cars although not pushing for a model he selects. Even after the buy was finished, he offered his help with not only understanding the wonderful technology of the car but also installing mats and screwing on a license plate holder. It was a graceful and dignified experience. More