Lexus of Smithtown

Over the years, I’ve recommended various friends to this dealership, as I have experienced their high level of customer service first hand. The Ownership group stresses quality in everything the dealership dealership, as I have experienced their high level of customer service first hand. The Ownership group stresses quality in everything the dealership does. Whether it’s getting a simple oil service done or purchasing a brand new luxury vehicle, the people at this dealership make the experience a memorable one. The management team that operates every aspect of the dealership is an embodiment of the quality standards set by the ownership group. Everyone is very attentive to the concerns of their clients, and they make sure each client leaves satisfied. Bob Rossworn leads the Sales Management team and is always very personable and professional. When speaking with him, I am always very comfortable and I know that everyone I recommend to him will be as well. This is the first time that I sent anyone from my family to meet with him regarding the purchase of a new car, and he surpassed his own standards! He spent more time with my brother than anyone could ask for and gave us the customer service experience that you would expect out of a Rolls Royce dealership. He ensured that my brother was comfortable throughout the whole process, never pressured him into a sale, and got my brother exactly what he wanted. Neil helped Bob during the sales process by taking us out to drive the car, and kept us updated when we weren’t in the showroom. Lastly, Abbas is one of the most caring and knowledgeable people I’ve ever met! As we purchased a new model that was totally revamped, we did not know much about the car. He gave us more information than we could retain in a very organized and efficient manner. He was not afraid to be honest with us during the process and also compared and contrasted the Lexus with competing vehicles and shed light on other brands than the sales associates at the other dealerships did. His input was a vital aspect of our decision making process. I would, and I do recommend this dealership to anyone I know, whether they’re looking for a new or pre-owned vehicle or if they’re looking to get any maintenance or repair work done to their current vehicle. This is the first time I sent a family member to the store, and they’ve got 100% of my support! More

Although a Lexus dealer is much closer to our home, we Although a Lexus dealer is much closer to our home, we drove over an hour to lease our second car from Smithtown. There is no comparison in the cust Although a Lexus dealer is much closer to our home, we drove over an hour to lease our second car from Smithtown. There is no comparison in the customer service, honesty and genuine care for the individual. From the moment we arrived we were greeted with a smile by the receptionist, walked through the process by Bob Rossworm, Neil Fogel and Denise Plourde. Each person spent the time they needed to explain all of the paperwork of purchasing the vehicle, as well as the overwhelming technological details. We highly recommend this dealership to anyone interested in purchasing a Lexus. It is definitely worth the trip! Rhonda & Mark Goodman More

We shopped for a Lexus at other dealers. This dealer, and especially Frank Loviglio and Tim Burns were TRULY Outstanding. I would go a step further and say that the entire experience was EXCEPTIONAL. and especially Frank Loviglio and Tim Burns were TRULY Outstanding. I would go a step further and say that the entire experience was EXCEPTIONAL. We will recommend this dealer to anyone considering a LEXUS More

My Dad who is elderly, has been coming to Lexus of Smithtown for the past six years. We have always worked with Kenny Goldberg who has made my Dad's leasing experience a pleasure. Kenny is honest whic Smithtown for the past six years. We have always worked with Kenny Goldberg who has made my Dad's leasing experience a pleasure. Kenny is honest which means a lot. He goes out of his way to make your leasing experience as seamless as possible. He never rushes you and is always willing to answer any questions that you might have. The bottom line is that we trust him and know that we're in good hands with him at Lexus of Smithtown . Thank you. A very grateful daughter, Cynthia Corso More

My husband and I are regular customers at the Lexus of Smithtown dealership. Mr. David Hitt was our most recent salesperson, who allowed us to test drive the RX350 F Sport which we ended up getting. Mr Smithtown dealership. Mr. David Hitt was our most recent salesperson, who allowed us to test drive the RX350 F Sport which we ended up getting. Mr. David Hitt is truly outstanding and he is an extremely knowlegeable salesperson. I have chosen to give this rating due to Lexus of Smithtown being the number one dealership. More

To put it simply, this was the best car buying experience I've ever had. Frank L and Denise P were wonderful to work with. I would recommend them and this dealer time and time again. I've ever had. Frank L and Denise P were wonderful to work with. I would recommend them and this dealer time and time again. More

I like to thank, Robert, for working w/us in a very professional way and guiding us to a vechicle that worked well for us. He was understanding to all of our needs. professional way and guiding us to a vechicle that worked well for us. He was understanding to all of our needs. More

Between my wife, our family and my self we have purchased seven Lexus cars through your dealership. The reason we keep coming back is Ken Goldberg and Dan Munsinger. Ken has always been honest with us whic seven Lexus cars through your dealership. The reason we keep coming back is Ken Goldberg and Dan Munsinger. Ken has always been honest with us which what I require the most. Our service has always been conducted professionally. However, my most recent visit (today, 9/12/13) left me a little disconcerted. I just purchased a 2013 Rx 350 and had a couple of, what I assumed, were minor problems. I was at your facility for two and one-half hours and the problems were not fixed even though I was told by your input person that they were. If not for the intervention of Ken Goldberg who fixed the problems for me in ten minutes I don't know how much of my time would have been wasted. I think what Ken did was great but should not have had to be done by your sales person. I would have spoken to Dan but he was not there. I expect quality service when I come to your dealership, and did not receive it today, for basically simple items. I hope this does not continue. Richard Seidell More

I BROUGHT MY CAR IN FOR THE 5K MILE SERVICE. AUGIE SANTINI WELCOMED ME AND QUICKLY INSPECTED MY CAR. HE ASSURED ME THAT IT WOULD TAKE NO MORE THAN 1 TO 1 1/2 HOURS. HE WAS RIGHT. AFTER MY CAR WAS SERV SANTINI WELCOMED ME AND QUICKLY INSPECTED MY CAR. HE ASSURED ME THAT IT WOULD TAKE NO MORE THAN 1 TO 1 1/2 HOURS. HE WAS RIGHT. AFTER MY CAR WAS SERVICED, I NEEDED ASSISTANCE SETTING MY FAVORITE RADIO STATIONS. NEIL FOGEL WHO IS NOT MY REGULAR SALESPERSON 9 MY SALESPERSON WAS OFF THAT DAY) WAS EAGER TO HELP ME. HE TOOK THE TIME TO WALK ME TO MY CAR AND INSTRUCTED ME IN DETAIL HOW TO SET MY STATIONS IN DETAIL SO THAT I WOULD BE ABLE TO DO IT MYSELF IN THE FUTURE. WHAT A GREAT STAFF OF PEOPLE AT LEXUS OF SMITHTOWN . THANK YOU SO MUCH NEIL AND AUGIE.!! More