Lexus of Smithtown

Although I only just purchased my vehicle, the folks I dealt with at Lexus were friendly, professional and so far seem to be very accommodating. I expect the folks here to be equally focused into the futu dealt with at Lexus were friendly, professional and so far seem to be very accommodating. I expect the folks here to be equally focused into the future. More

Abbas and Michael were a delight to work with. The biggest issue that we had was when came to pick up the car, the Lexus hadn't been cleaned. There were glue markings all over the car, and whoever had biggest issue that we had was when came to pick up the car, the Lexus hadn't been cleaned. There were glue markings all over the car, and whoever had originally detailed it let alot of things slip by. Between going back and forth, we were very frustrated with the dealership. Abbas and Michael were wonderful though. They tried their very best to make sure that our experience was as pleasant as possible. If it wasn't for their reassurances, I would have told my parents to get a refund, and we would have bought the car at another dealership. Abbas and Michael deserve a helll of a lot of praise and bonuses for their work. More

As a returning customer, the ratings I have given this Lexus dealership is self-explanatory. I have returned to this dealership because our first experience with this location was a pleasant one when we Lexus dealership is self-explanatory. I have returned to this dealership because our first experience with this location was a pleasant one when we purchased our first RX. We have now returned for our second RX. The employees and service personnel are always very professional and a pleasure to deal with. Our most recent visit involved Neil Fogel (Sales Consultant), Robert H. Rossworn (Sales Manager), and Denise Plourde (Financial Service Manager). In our opinion, this is an amazing dealership for an amazing product! More

Jerry Powder is one of the finest sales person I have ever met. He explained all the features of the auto very clearly and with a great deal of patience.I would recommend him and the dealership highly. ever met. He explained all the features of the auto very clearly and with a great deal of patience.I would recommend him and the dealership highly. More

Joe was terrific. My Husband and I had looked at several different cars at several dealerships. When we walked in to Lexus, as busy as it was we waited less than 5 minutes. Joe introduced himself and was im different cars at several dealerships. When we walked in to Lexus, as busy as it was we waited less than 5 minutes. Joe introduced himself and was immediately helpful and knowledgeable he let us know we had his time and attention exclusively. Joe answered all of our questions he took the time to listen to and address our concerns. We asked for several different leasing and purchase options and Joe patiently went through each scenario and gave us options. We really hadn’t planned on buying that night but much to our surprise we ended purchasing. We got the car we wanted at a fair price and Joe was wonderfully accommodating. There was never any pressure to buy. Once we had all the paper work done Joe introduced us to Dolores who worked out our leasing agreement. She too was professional and extremely helpful. All in all we had a great experience at Lexus of Smithtown the staff was knowledgeable, professional and very personable. This is the service every car dealership should provide. More

Best experience with a car dealership ever! Frank was so knowledgeable and clear in his explanations of the the car's features, and a pleasure to deal with. Denise worked incredibly hard to find the best po knowledgeable and clear in his explanations of the the car's features, and a pleasure to deal with. Denise worked incredibly hard to find the best possible deal for me and by the end of our time together I felt like I had made a new friend! Thanks to you both. I love my new RX350 and won't hesitate to recommend your dealership. More

Ken went above and beyond, being VERY patient explaining all the intricacies of our Lexus, and then detailing extra advantages and workings of the vehicle. Because we are technologically challenged, he too all the intricacies of our Lexus, and then detailing extra advantages and workings of the vehicle. Because we are technologically challenged, he took the time to go over explanations multiple times to make sure we understood everything we needed to know, even eating into his personal time. Earlier in the process, Ken encouraged us to speak to a counselor about adding accessories we had expressed an interest in. He brought us personally to the finance department and later introduced us to the service department staff and tech member Abbas. Ken is very personable and is an asset to your dealership. At no time did we feel pressured or rushed. We would not think twice about recommending him. More

On Sunday,10/19, I went to the New Owner Clinic. I stopped by Michael Mandolese's desk to say hello. He was very helpful and knowledgeable, in my decision to lease the Lexus IS250, which I love. I stopped by Michael Mandolese's desk to say hello. He was very helpful and knowledgeable, in my decision to lease the Lexus IS250, which I love. I then saw Abbas H. Rajani, the Lexus Technical Specialist. I have the car three months and have been meaning to make an appointment with Abbas, but never did. When I received the invitation on my email, I made an appointment. Abbas sat in my car with me and told me things that were not in the manual. He made and told me how to make some adjustments on my Navigation system. Abbas has the knowledge and patience to work with someone with me who is not computer savy. He was very helpful. I will, in the near future, make another appointment with Abbas to go over other areas we did not have time to do yesterday. I couldn't stay there all day. Thank you Abbas for your help. It was greatly appreciated. More

If you are looking into purchasing or leasing a Lexus, I highly recommend Joseph Giaquinto as your sales person. It was a pleasure dealing with Mr. Giaquinto, he is truly a dedicated professional, personab highly recommend Joseph Giaquinto as your sales person. It was a pleasure dealing with Mr. Giaquinto, he is truly a dedicated professional, personable and determined to assist you in your endeavors. Mr.Giaquinto also knows the RX350 inside and out and was able to explain every option to my husband and myself. We never felt rushed and felt we could ask him any question. I am extremely satisfied with my vehicle. If I have any fears or questions, Mr. Giaquintro is there for my concerns, and he makes sure to return every phone call within the same business day,that represents a truly consummate professional! I also would be remiss if I did not I also would be remiss if I did not mention the professionalism of Dolores Russell, who had assisted my mother in the past for her previous Lexus and was there again, to assist is with our new lease and answer every question we had. Thank you Jerry Giaquinto, Dolores Russell and thank you Lexus of Smithtown. More