Lexus of Smithtown

I leased my new white 2000 RX30 from Mike Mandolese 14 years ago. I finished with the lease, then I happily bought it outright. Fast Forward 14 years and 75,000 wonderful miles, and it's time for some years ago. I finished with the lease, then I happily bought it outright. Fast Forward 14 years and 75,000 wonderful miles, and it's time for something newer with a navigation and brighter headlights. No hesitation! Back to the Smithtown Lexus and find some of the same friendly faces. Mike Mandolese sets me up with a well equipment '14 RX. Denise Plourde takes care of the details and the paperwork. The new gold RX comes in within a few weeks, and Abbas Rajani devotes at least an hour explaining all the bells and whistles and personalizes the settings. And, there are quite a lot of them to set up and explain. He even arrived at my house to troubleshoot a problem with the opener. That took at least another hour, and he did it at my convenience (New Years Day). The RX 350 is a well engineered and user friendly version of transportation perfection, and the team that made my per chase happen was also a competent, friendly and thoughtful version of sales perfection. Couldn't possibly be happier. Thanks, Lexus of Smithtown for a great product, delivered flawlessly, be a sincere and professional team. Sincerely, Rod Solner More

Ken was very helpful and knowledgeable. Sold both me and my husband a car in a matter if weeks time. Denise is very efficient in processing everything and gave us deliveries for both vehicles before holiday my husband a car in a matter if weeks time. Denise is very efficient in processing everything and gave us deliveries for both vehicles before holidays. More

From the moment I walked in to Lexus of Smithtown, the service was better than any dealership I had visited. Charles Greene was very friendly, patient, and accommodating. And honest. I would definitely re service was better than any dealership I had visited. Charles Greene was very friendly, patient, and accommodating. And honest. I would definitely recommend Lexus of Smithtown to a friend. More

Called to inquire on a lease for a GS350 AWD and spoke to Tim. Since I called from a "718" area code (knowing I had to travel far) Tim gave me his "best price" of $431/month which I thought was very exceptio Tim. Since I called from a "718" area code (knowing I had to travel far) Tim gave me his "best price" of $431/month which I thought was very exceptional compared to others. We scheduled an appointment for a Sunday. I traveled for about an hour to their dealership, met with a different sales manager as Tim wasn't in and Bob sat down with me to look at the deal. When Bob calculated everything he came up with a monthly price of $481 (higher per month in comparison to the # Tim gave me) Bob had stated to me that the number he is giving is as low as it can be! When I told Bob what number Tim gave me, he was surprised and furious (although he didn't show it) and said that he will make sure to speak to Tim and Tim will give me a call on Monday. He never called so I called him. As soon as I asked Tim how he got to a number $50 less than Bob, he began denying that he ever gave me such number. Assuming Tim never gave me that $481 number over the phone, in that case I would never travel 50 miles to a dealership that is giving me $481 when I had gotten $449 from a local Lexus dealer which is 7 miles away! Please note I have been leasing for over 15 years and am very familiar with how leases are structured and calculated. Beware of this dealership as they seem to lure people living far away to come into their dealership by giving them numbers that they can't physically do. Calculate the lease on your own and be prepared when you go to lease a vehicle. Get the invoice $ of the vehicle, residual and money factor. Use a auto lease calculator to put these values plus any other applicable values such as sales tax and incentives (be sure to ask whether there are any incentives for the vehicle you are looking to get into). The calculator will spit out a monthly price that you should be paying! At this dealership they comfort you with showing you their number on the screen. That is all great, but their calculator is off! And works in their advantage! More

Ken is very knowledgeable and a pleasure to deal with. We are returning customers, and would highly recommend Ken to all our friends and relatives. This is the third Lexus Ken has sold to us. We are returning customers, and would highly recommend Ken to all our friends and relatives. This is the third Lexus Ken has sold to us. More

Everyone was top notch , friendly and went out of their way to make sure I was all taken care of. Frank was very genuine and conveyed a feeling of trust, Joseph was witty and made you feel at ease and Abb way to make sure I was all taken care of. Frank was very genuine and conveyed a feeling of trust, Joseph was witty and made you feel at ease and Abbas is quite the technical guru - what a treasure. Thanks for making this a great car experience. More

Went to Smithtown and another Long Island Lexus dealership when considering leasing my 5th RX 350. Of course I wanted to get the best deal and found Smithtown to be far and away the best dealership dealership when considering leasing my 5th RX 350. Of course I wanted to get the best deal and found Smithtown to be far and away the best dealership. Our salesperson Jerry Powder was informative, but not pushy, which I really appreciated. He gave me far and away the best deal and I was able to pick up my new Lexus the very next day. Denise in financing is an absolute delight. When it’s time for my 6th Lexus, I know I’ll be coming back to Smithtown! More

This is my 3rd Lexus that I bought from this Dealership This is my 3rd Lexus that I bought from this Dealership and my experience has been great as always. The reasons that I have come back are many, but This is my 3rd Lexus that I bought from this Dealership and my experience has been great as always. The reasons that I have come back are many, but the main ones are the service that I receive is always exceptional and Michael is probably the most courteous and knowledgeable car salesman that I have ever done business with. If it was't for Michael Mandolese I might not have returned to this dealership. More

Fantastic dealership with incredibly knowledgeable, helpful, and friendly staff. I am more than happy with my new car, and look forward to future visits to Lexus of Smithtown. helpful, and friendly staff. I am more than happy with my new car, and look forward to future visits to Lexus of Smithtown. More