Lexus of Smithtown

Bill was very confrontational and unprofessional. My wife went to trade in a car and purchase a pre-owned Lexus that he had on the premises. He offered $8,500 for our trade in and berated her when she said K went to trade in a car and purchase a pre-owned Lexus that he had on the premises. He offered $8,500 for our trade in and berated her when she said KBB suggested $10,000 minimum. I just ran the trade information on Black Book through the Lexus of Smithtown site and got a range of $11,455-$15,240. Unfortunately, I did not send my wife with this report to support her opinion but it would not have mattered. Bill was not interested in any negotiation and unreasonable. Unfortunately, one of his easiest customers left, who had every intention of buying a car on the spot. Unable to get past his attitude she and her friend left. Be careful of Bill in the used department although with the way he conducts business, he probably won't be around very long and back to selling encyclopedias door to door. If at all possible, bid online and conduct any Auto business through the Internet, these type of guys are really ruining the sales game. More

Fantastic customer service! I have been using this dealership for 26 years and have always enjoyed great service. I'm very happy with my purchase and will definitely be back in t I have been using this dealership for 26 years and have always enjoyed great service. I'm very happy with my purchase and will definitely be back in the future! More

Team work The Lexus of Smithtown team worked very hard to meet my needs. I appreciate the extra time that was involved with this purchase. Thank you, especia The Lexus of Smithtown team worked very hard to meet my needs. I appreciate the extra time that was involved with this purchase. Thank you, especially to Jerry Powders More

We met Matt Trubia via an internet referral. From the start he exceeded all preconceived expectations of how I expected to make this purchase. Matt was patient and straight forward. Exactly what I was start he exceeded all preconceived expectations of how I expected to make this purchase. Matt was patient and straight forward. Exactly what I was looking for. We agreed to a purchase of a 2014 RX350 F Sport. We took delivery a week later and have enjoyed the total experience of buying for a change. Upon delivery, Matt took all the time we needed and answered all of our questions on the features of the SUV. His knowledge about this vehicle amazed us. While we did not know Matt before this purchase, we will definitely be back for the next Lexus with him. More

Many Great Experiences with Smithtown Lexus Our experience at Smithtown Lexus has been truly exceptional and is the reason we have leased four and purchased two cars here. This dealership far e Our experience at Smithtown Lexus has been truly exceptional and is the reason we have leased four and purchased two cars here. This dealership far exceeds any that I've visited, from the moment you are greeted at the reception desk, through the very attentive service department and most obviously within Smithtown Lexus' personable and knowledgeable sales department headed by sales manager, Bob Rossworn. Bob's professionalism, engaging personality and attention to detail are a great example to an equally exceptional sales team. Bob had a genuine interest in discussing our vehicle needs and helping us find our perfect car. The sales department is friendly, and not overbearing, and has a refreshing sense of camaraderie. Our salesman, Matt Trubia was knowledgeable and thorough in his presentation of our vehicle before and after the sale, and was a pleasure to work with. Dolores Russell was thorough and friendly in leading us through the finance paperwork and options. We will be back to Smithtown Lexus in a couple of years for our next car!! Marie B. More

My sales dealer Mr. Frank Loviglio was extremely helpful both in educating me on the vehicle and in the purchase transaction process. I found his experience and expertise beneficial in our final decision a both in educating me on the vehicle and in the purchase transaction process. I found his experience and expertise beneficial in our final decision as to which vehicle we wished to purchase. My family and I are very satisfied and have found Mr. Loviglio to be truly outstanding and professional in all aspects of our Lexus experience, and I'm confident that in the future we will be driving the Lexus brand and will have the pleasure of dealing with Mr. Loviglio again for our future vehicles. More

We have leased the Lexus GX for the past 10 years and have been very happy with the three we have leased and the service we have received. This fourth lease is with the RX. The assistance we have receiv have been very happy with the three we have leased and the service we have received. This fourth lease is with the RX. The assistance we have received from Robert Meyer and Ashley Manfredi was excellent. Both are very knowledgeable, personable, and very professional. Thank you both for making this experience less stressful, and very pleasurable. More

This is my third Lexus leased from Mr Mandolese. He is a great salesman. Also my experience with service at your dealership is very positive. In fact the much better service is what made me switch to Lexu great salesman. Also my experience with service at your dealership is very positive. In fact the much better service is what made me switch to Lexus from Mercedes that I had earlier (three Lexuses back). More

I picked up my new RX 350 at the Smithtown Lexus dealer today. I have purchased and leased my cars in my time. I had two months left on my other car so I intended to just look. I already own a older Lex today. I have purchased and leased my cars in my time. I had two months left on my other car so I intended to just look. I already own a older Lexus for my wife that has been totally a dream to work and no major service need. I looked at the RX 350 and was very impressed and there was a very nice guy that I started to talk with him as he was a technical support person. I was then introduced to Joseph Giaquinto a top salesperson that had the strong knowledge and warm attitude that I look for in a sales person. After speaking with Joe I was introduce to the sales manager of the sales floor. Robert Rossworn. I say he was a true non pushing sale manage (others types would have given me the first step out that door) He came across with the feeling in wanting to lease a RX 350 and said I will see what I can do in helping you be "satisfied. " He was not out to put pressure on making the sale". I will just say Robert and Joe worked in pleasing me the "customer". I can go on but my goal is to let others know the service I received at this dealer. I want to support there handling of me purchasing a $50,000.00 car. I think if it was a $25,000 car these guys would handle the customer the say way. Stop in and meet Joseph and Robert. I picked mine up today and the delivery was so well done with showing me most features and advising me to stop by or call with any questions. It felt great to drive it as I went over street pot holes and as they said hard to feel them and going over the tracks on Lake Ave did not really feel them like I did with my past SUV. I will stop and leave you that I was a happy customer. As past National Sales manager for major computer company I also tried to always treat people like you want to be and these Guys and the dealership fit in. Try it your will like it. -smile Harold More

Amazing help and information. It was a pleasure to buy this car. Frank and bob were informative and so knowledgeable, we will definitely recommend this dealership to others. this car. Frank and bob were informative and so knowledgeable, we will definitely recommend this dealership to others. More