Lexus of Smithtown

WATCH OUT FOR THIS DEALERSHIP!!! I've had my Lexus IS250 serviced at this dealership for quite sometime now. Me always being a fan of dealership service has learned a valuable lesson I've had my Lexus IS250 serviced at this dealership for quite sometime now. Me always being a fan of dealership service has learned a valuable lesson from Lexus of Smithtown - their Service Advisors work on commission and will fail inspections trying to force you to THOUSANDS in UNNECESSARY repairs. Be extra careful if you are a woman or not mechanically inclined - they WILL take advantage of you. The resolution process with this dealership has been non-existent, their customer service is combative and most importantly not entirely truthful. I have filed VS35 fraud form with the state and complained to Lexus Corporate in hopes they will do business more honestly in the future. That said, the day after they failed my inspection - I went to another registered repair shop, showed them Lexus' paperwork on why it failed as required by NYS law - and they were quite shocked on how a dealership could blatantly tell you need something that you don't, but wasn't the first time they heard of it. They conducted a full and thorough inspection, found nothing wrong and passed it without requiring the repairs Lexus had said the car NEEDED. One word, BEWARE. More

I found that Charles Greene and Abbas Rajani were extremely helpful and informative.They were a pleasure to deal with. I would highly recommend them and the dealership! extremely helpful and informative.They were a pleasure to deal with. I would highly recommend them and the dealership! More

New car purchase This is the first time we bought a Lexus and the experience was excellent. Mr. Maron was experienced, knowledgeable and helped us make a good decisio This is the first time we bought a Lexus and the experience was excellent. Mr. Maron was experienced, knowledgeable and helped us make a good decision. We were happy with our purchase and would recommend the dealership to others. Joan and Roger Berkley More

Couldn't ask for a better experience. Michael totally made us feel at home, no hard sell, very accommodating especially with my indecisiveness :). Usually walking into a car dealership is like w totally made us feel at home, no hard sell, very accommodating especially with my indecisiveness :). Usually walking into a car dealership is like walking into a shark tank, not so here, received a whole new level of service. Thanks for helping with my beautiful car. More

Another WOW Experience Just finished the delivery and pick up of my 4th Lexus vehicle from Lexus of Smithtown and the experience continues to be superb. I would never look t Just finished the delivery and pick up of my 4th Lexus vehicle from Lexus of Smithtown and the experience continues to be superb. I would never look to go anywhere else for a Lexus vehicle. Each time I go into this showroom or for service on a vehicle it always feels like I am visiting with friends. No hard sell, no upsell, no pressure, just assistance. From the smile when you walk in from the receptionist, to Kenny asking about my new home and family, to Denise in the business office making sure everything purchased is what I want and is good for my needs as well as continuing to thank me for my years of service and never hard selling me on a thing, to Ashley in delivery making sure every question I had was answered, to Dan the service manager making sure to come say hello and thank me once again for getting another lexus and looks forward to seeing me for my service whenever needed. What a pleasure it is. Even post sale to have a team member take my address for work and home to deliver my all weather mats when they arrived is another wow experience. No better place to get a Lexus than Lexus of Smithtown. More

Thanks Jerry!!! What a positive experience!!! This is my first Lexus after owning three Cadillacs previously. After purchasing the SRX four years ago, I could not t What a positive experience!!! This is my first Lexus after owning three Cadillacs previously. After purchasing the SRX four years ago, I could not take my eyes off the Lexus RX 350. So in I walked. Ashley gave me a test ride while I waited for Jerry. Jerry sat with me for hours answering more questions than you can imagine. He explained EVERYTHING. He walked me to the car lot (it was so cold), but he took his time to show me every car that fit what I wanted, the interiors as well. Jerry itemized everything for me, ran off all the available packages and the prices, the trade-in value for my car, etc. The price was right. Two hours later I returned with my husband to purchase the car. Again Jerry spent a lot of time with both of us. Late Friday afternoon we picked up my new Lexus. Again Jerry met with us and explained as well as helped us with entering our phones in Bluetooth, setting numerous radio stations, setting destinations in our GPS as well as how we can do everything three different ways. What is a miracle is that so far (one week later) I have no questions. I was extremely pleased with the whole purchase experience as well as thrilled with my new Lexus. Thanks!!!! More

This is the 4th time that we haved leased an RX 350 from Lexus of Smithtown and we couldn't be happier. They always treat us as valued customers and provide superior customer service. Our salesman, Jerry Lexus of Smithtown and we couldn't be happier. They always treat us as valued customers and provide superior customer service. Our salesman, Jerry Powder, was very considerate of all of our needs and made sure our new lease gave us exactly what we need. I would recommend him and the dealership highly. Thank you very much for a great experience. Helene Pandal More

Fantastic customer service! I have been using this dealership for 26 years and have always enjoyed great service. I'm very happy with my purchase and will definitely be back in t I have been using this dealership for 26 years and have always enjoyed great service. I'm very happy with my purchase and will definitely be back in the future! More

Team work The Lexus of Smithtown team worked very hard to meet my needs. I appreciate the extra time that was involved with this purchase. Thank you, especia The Lexus of Smithtown team worked very hard to meet my needs. I appreciate the extra time that was involved with this purchase. Thank you, especially to Jerry Powders More

Bill was very confrontational and unprofessional. My wife went to trade in a car and purchase a pre-owned Lexus that he had on the premises. He offered $8,500 for our trade in and berated her when she said K went to trade in a car and purchase a pre-owned Lexus that he had on the premises. He offered $8,500 for our trade in and berated her when she said KBB suggested $10,000 minimum. I just ran the trade information on Black Book through the Lexus of Smithtown site and got a range of $11,455-$15,240. Unfortunately, I did not send my wife with this report to support her opinion but it would not have mattered. Bill was not interested in any negotiation and unreasonable. Unfortunately, one of his easiest customers left, who had every intention of buying a car on the spot. Unable to get past his attitude she and her friend left. Be careful of Bill in the used department although with the way he conducts business, he probably won't be around very long and back to selling encyclopedias door to door. If at all possible, bid online and conduct any Auto business through the Internet, these type of guys are really ruining the sales game. More