Lexus of Smithtown

Buying Experience I have rated the Lexus of Smithtown dealership highly for a number of reasons. This is my third ES 350 from this dealership and the second one from I have rated the Lexus of Smithtown dealership highly for a number of reasons. This is my third ES 350 from this dealership and the second one from the salesman, Walter Maron. Walter was very low key during the negotiation process and offered many choices for my wife and I to consider. We both test drove the vehicle, went to the back lot to choose our vehicle and was never pressured at all. Walter actually explained the intricate workings of the vehicle, as well as the differences between buying vs. leasing. After we made our decision, we then met with Denise Plourde, the financial services manager. She too was very helpful explaining all of our finance options and actually saved us a lot of money. Buying a car can be a very stressful process and both Walter and Denise made the experience a fairly easy one. More

Learning the System of the Car Using the new technology on the ES 350 is not easy. After purchasing our car, we went back to the dealership and Abbas Rajani walked us through the o Using the new technology on the ES 350 is not easy. After purchasing our car, we went back to the dealership and Abbas Rajani walked us through the operation of each aspect of the system. He was extremely knowledgeable, friendly, well-spoken and patient with his presentation of the system. After he finished, he told my wife and I to call at any time if we had any ore questions. More

first purchase Jerry Powder became our sales consultant through an internet inquiry resulting in my wife and I visiting the dealership. Jerry professionally and cou Jerry Powder became our sales consultant through an internet inquiry resulting in my wife and I visiting the dealership. Jerry professionally and courteously introduced himself and the dealership and shortly thereafter signed us up for the purchase of an RX350 SUV--which we preferred as a first impression from seeing it in the showroom. Jerry, from beginning to pick-up, attentively and with great knowledge and enthusiasm made us comfortable with the purchase. He spent considerable time on the day of pick-up teaching us the many facets of operating the vehicle and introduced us to the "tech" who invited a visit by us to help with any subsequent difficulties we may encounter. Our first Lexus purchase was enjoyable and the dealership is fortunate to have Jerry represent Lexus. Andrew Makrides More

New car purchase This is the first time we bought a Lexus and the experience was excellent. Mr. Maron was experienced, knowledgeable and helped us make a good decisio This is the first time we bought a Lexus and the experience was excellent. Mr. Maron was experienced, knowledgeable and helped us make a good decision. We were happy with our purchase and would recommend the dealership to others. Joan and Roger Berkley More

WATCH OUT FOR THIS DEALERSHIP!!! I've had my Lexus IS250 serviced at this dealership for quite sometime now. Me always being a fan of dealership service has learned a valuable lesson I've had my Lexus IS250 serviced at this dealership for quite sometime now. Me always being a fan of dealership service has learned a valuable lesson from Lexus of Smithtown - their Service Advisors work on commission and will fail inspections trying to force you to THOUSANDS in UNNECESSARY repairs. Be extra careful if you are a woman or not mechanically inclined - they WILL take advantage of you. The resolution process with this dealership has been non-existent, their customer service is combative and most importantly not entirely truthful. I have filed VS35 fraud form with the state and complained to Lexus Corporate in hopes they will do business more honestly in the future. That said, the day after they failed my inspection - I went to another registered repair shop, showed them Lexus' paperwork on why it failed as required by NYS law - and they were quite shocked on how a dealership could blatantly tell you need something that you don't, but wasn't the first time they heard of it. They conducted a full and thorough inspection, found nothing wrong and passed it without requiring the repairs Lexus had said the car NEEDED. One word, BEWARE. More

I found that Charles Greene and Abbas Rajani were extremely helpful and informative.They were a pleasure to deal with. I would highly recommend them and the dealership! extremely helpful and informative.They were a pleasure to deal with. I would highly recommend them and the dealership! More

Another WOW Experience Just finished the delivery and pick up of my 4th Lexus vehicle from Lexus of Smithtown and the experience continues to be superb. I would never look t Just finished the delivery and pick up of my 4th Lexus vehicle from Lexus of Smithtown and the experience continues to be superb. I would never look to go anywhere else for a Lexus vehicle. Each time I go into this showroom or for service on a vehicle it always feels like I am visiting with friends. No hard sell, no upsell, no pressure, just assistance. From the smile when you walk in from the receptionist, to Kenny asking about my new home and family, to Denise in the business office making sure everything purchased is what I want and is good for my needs as well as continuing to thank me for my years of service and never hard selling me on a thing, to Ashley in delivery making sure every question I had was answered, to Dan the service manager making sure to come say hello and thank me once again for getting another lexus and looks forward to seeing me for my service whenever needed. What a pleasure it is. Even post sale to have a team member take my address for work and home to deliver my all weather mats when they arrived is another wow experience. No better place to get a Lexus than Lexus of Smithtown. More

Thanks Jerry!!! What a positive experience!!! This is my first Lexus after owning three Cadillacs previously. After purchasing the SRX four years ago, I could not t What a positive experience!!! This is my first Lexus after owning three Cadillacs previously. After purchasing the SRX four years ago, I could not take my eyes off the Lexus RX 350. So in I walked. Ashley gave me a test ride while I waited for Jerry. Jerry sat with me for hours answering more questions than you can imagine. He explained EVERYTHING. He walked me to the car lot (it was so cold), but he took his time to show me every car that fit what I wanted, the interiors as well. Jerry itemized everything for me, ran off all the available packages and the prices, the trade-in value for my car, etc. The price was right. Two hours later I returned with my husband to purchase the car. Again Jerry spent a lot of time with both of us. Late Friday afternoon we picked up my new Lexus. Again Jerry met with us and explained as well as helped us with entering our phones in Bluetooth, setting numerous radio stations, setting destinations in our GPS as well as how we can do everything three different ways. What is a miracle is that so far (one week later) I have no questions. I was extremely pleased with the whole purchase experience as well as thrilled with my new Lexus. Thanks!!!! More

This is the 4th time that we haved leased an RX 350 from Lexus of Smithtown and we couldn't be happier. They always treat us as valued customers and provide superior customer service. Our salesman, Jerry Lexus of Smithtown and we couldn't be happier. They always treat us as valued customers and provide superior customer service. Our salesman, Jerry Powder, was very considerate of all of our needs and made sure our new lease gave us exactly what we need. I would recommend him and the dealership highly. Thank you very much for a great experience. Helene Pandal More

Couldn't ask for a better experience. Michael totally made us feel at home, no hard sell, very accommodating especially with my indecisiveness :). Usually walking into a car dealership is like w totally made us feel at home, no hard sell, very accommodating especially with my indecisiveness :). Usually walking into a car dealership is like walking into a shark tank, not so here, received a whole new level of service. Thanks for helping with my beautiful car. More